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Partner Webcast – Real Time Business Integration Insights with Oracle SOA Suite Service

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Are your data still stale? Haven’t you had the need to view of the business in real time so you can still react to the issue, before it’s too late? Today’s business owners still lack visibility and direct control into business processes. Executives want to talk in their own language and want business level interpretation of steps in their processes in real-time.

Being able to extract business metrics in real-time from complex applications without modification to code is a differentiating feature that will serve the business. In addition to that, a powerful set of pre-configured and custom dashboards would provide a very valuable analytics tool for business. But then, what would this require to startup?

Oracle "Integration Analytics “service type in SOA Cloud Service

[Read More @ https://blogs.oracle.com/imc/entry/real_time_business_integration_insights]

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Partner Webcast – Real Time Business Integration Insights with Oracle SOA Suite Service

  1. 1. Copyright © 2015 Oracle and/or its affiliates. All rights reserved. | Victor Ameh Oracle Fusion Middleware Technology Specialist Innovation and Modernization Center Partner Transformation Team, EMEA February 9, 2017 Victor.ameh@oracle.com Empower your Business Owners and Executives Integration Analytics Cloud
  2. 2. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 4
  3. 3. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Program Agenda Challenges for Line of Business Today Introduction to Integration Analytics Cloud Powerful Dashboards for the Business Owner Insight Use Cases and Examples Demo Summary 1 2 3 4 5 5 6
  4. 4. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Program Agenda Challenges for Line of Business Today Introduction to Integration Analytics Cloud Powerful Dashboards for the Business Owner Insight Use Cases and Examples Demo Summary 1 2 3 4 5 6 6
  5. 5. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | • Business owners lack visibility and direct control into business processes • Today’s data is stale. We need a view of the business in real time while we can still react to an issue • Executives want to talk in their own language and want business level interpretation of steps in their processes in real-time • Difficult to get a comprehensive view of the business across integrations • Building custom views requires coding and re-deployment of integrations 7 Challenges for Line of Businesses Today
  6. 6. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | • Data warehouses and BI tools are best for historical data and analysis • Application reporting tools will show you how each silo of activity is performing • Most middleware approaches require code changes and re-deployment, resulting in time consuming QA cycles • You need Integration Analytics to see how your business is performing in real-time – and to pro-actively tune activities 8 Current Solutions Come Up Short
  7. 7. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Program Agenda Introduction – Digital Business in the Enterprise Introduction to Integration Analytics Cloud Oracle Process Cloud Overview Oracle Document Cloud Overview Demo Summary 1 2 3 4 5 15 6
  8. 8. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Integration Analytics Cloud Real-Time Analytics for Business Owners and Executives • Key Features – Business Monitoring of SOA Suite applications and heterogeneous cloud and on-premises environments – Define Business Milestones and Metrics from your browser with no coding – Identify problems when they happen – Facilitate business to IT communication • Benefits – Real-time visibility into the business – Puts business owner in control – Provides early warnings to prevent business failure – No costly development engagementON-PREMISES Integration Analytics PCS SOA CS ICS SaaS Apps
  9. 9. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 17 Integration Analytics Cloud
  10. 10. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Integration Analytics at a glance - Model 1 2 3 Define the Business Model Map to Implementation Analyze! A business user utilizes the model designer to define the milestones and indicators that are most important for understanding the business. Ticket Created Problem Received Problem Diagnosed Ticket Rejected
  11. 11. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Integration Analytics at a glance - Map 1 2 3 Define the Business Model Map to Implementation Analyze! After defining the business model, an architect uses a web-based tool to map each part of the model to a point in the implementation. Create Service Request Get Cust Info Escalate Assign
  12. 12. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Integration Analytics at a glance - Analyze 1 2 3 Define the Business Model Map to Implementation Analyze! After activating the completed model, business owners can immediately begin to monitor their application using out-of-the-box dashboards
  13. 13. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | • Insight Composer: • Design a business model • Define milestone • Define indicators 21 Analytics Without Limits Any app, any milestone, any metric • Application to be monitored, e.g. ICS • Define REST connection • Define/map JSON payload • Publish metrics via REST API
  14. 14. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Program Agenda Introduction – Digital Business in the Enterprise What Makes Oracle Cloud Unique for building your digital business Powerful Dashboards for the Business Owner Oracle Document Cloud Overview Demo Summary 1 2 3 4 5 22 6
  15. 15. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12c 23 IT Operations Business Users Business User Data Operational Metrics Real-Time Visibility
  16. 16. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | • Very little training required and doesn’t require coding to build dashboards • Easy for administrators to configure incoming data • Provides the real-time view of the business data that continually updates without needing to refresh the browser • Perfect for ‘Operations Center’ use cases • Pre-integrated with SOA and BPM • Pre-built dashboards that populate automatically for monitoring composites and processes • Allows departmental users to build their own dashboards with little or no assistance from central IT • End-users have ability to drill-to-detail, set values for parameters, configure their own filters Oracle Business Activity Monitoring 12c Easy To Use Native SOA & BPM Integration Active Real-Time Dashboards Empowers Business Users
  17. 17. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12c  Single application for modeling, viewing & administration  Multi-browser support : IE, Chrome, Firefox and Mobile support  Rich set of visualizations  Fine Grained Security: Project, Query, View, Dashboard and row level security Ease of Use for the Business Analyst
  18. 18. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12.2.1
  19. 19. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12.2.1
  20. 20. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12c Configure Drilling Through Date-Time Hierarchies
  21. 21. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12c Configure Drilling Through Non Date-Time Hierarchies
  22. 22. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 30 Oracle Business Activity Monitoring 12.2.1 Sales Monitoring Demo (Drill-Across)
  23. 23. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Administration Oracle Business Activity Monitoring 12.2.1 Administration
  24. 24. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Active Business Views (Change Without Refreshing) Oracle Business Activity Monitoring 12.2.1
  25. 25. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12.2.1 Parameters
  26. 26. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12.2.1 Parameters
  27. 27. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12.2.1 Parameters
  28. 28. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Business Activity Monitoring 12.2.1 New Version of the SOA/BPM Process Analytics OOTB Dashboards
  29. 29. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | • Pre-built BAM 12c dashboards that are populated automatically by your SOA & BPM 12c implementations • Simply configure this option in Enterprise Manager (EM) and the data is sent automatically • Separate “Logical Data Objects” are automatically generated which allows user to easily built their own dashboard using the same data Oracle Business Activity Monitoring 12.2.1 New Version of the SOA/BPM Process Analytics OOTB Dashboards You must also be running SOA 12c or BPM 12c and must enable using Enterprise Manager (EM) before the SOA composite or BPM process is deployed!
  30. 30. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle BAM 12c Differentiators • Real-Time (Check a box to have reports update dynamically in real-time) • Easy-to-Use (Doesn’t require knowledge of specific technologies) • Scalable Underlying Infrastructure (WebLogic Clustering and High- Availability) • Report Caching / Pushes out incremental changes to dashboard • Extremely Customizable (Customize Titles, Fonts, Colors & CSS Skinning) • Simple to Integrate with Oracle and non-Oracle products (Standards-based) • Rich Library of Chart Types
  31. 31. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Insight use cases – AstraTeq Help Desk 39
  32. 32. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | AstraTeq Help Desk Use Case • Summary – Heterogeneous help desk solution, using Oracle SOA Suite to integrate • Consumer Mobile App (Customer) • E-Business Suite (Technician) • RightNow (CSR) • Service Virtualization • Internal Orchestration Services • External Services • Goals – Improve operational efficiency • Understand integration hot spots • Minimize Escalations – Establish real time metrics • Track paid support programs • Measure resolution velocity • Technician performance • Identify high-maintenance products • Surface regional support hotspots
  33. 33. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Solicit Feedback From Customer - Solicit follow-up customer feedback via RightNow cloud service SERVICE CLOUD RightNow Problem Report Status Updated in App - Customer notified that problem has been resolved and ticket closed via a mobile notification 4141 Help Desk Integration Flow Automated Analysis, Resolution & Sync - Synchronize all data between EBS, RightNow, and integration schemas SOA SUITE RightNow Automated Analysis and Escalation - Apply routing and escalation logic based on front-line and customer- supplied metadata SOA SUITE Front-line Service Engagement E-BUSINESS SUITE - SR assigned to technician in EBS - Front-line review - Contact customer Back-line Service Engagement - Back-line service engineer provides advanced assistance to customer E-BUSINESS SUITE Initialization and Auto-Assignment - Create incident in RightNow - - Qualify incident for service - - Invoke SOA orchestration - Initialize SR in EBS SOA SUITE RightNow Customer Submits Problem Report Customer determines that something is wrong with device, scans device ID and submits a problem report using custom mobile app.
  34. 34. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Out-of-the-Box Real-Time Dashboards 9-Feb-17 42 • Answers the key questions your data warehouse / BI solutions are not built for: – need current info – requires cross system data – no coding / instrumentation
  35. 35. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Business Transaction Dashboard 9-Feb-17 43 • OOTB search/filter, list view, detail • Based on current, in- flight business transaction data
  36. 36. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Custom Dashboards to understand your business 9-Feb-17 44
  37. 37. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | External BAM Dashboards 9-Feb-17 45
  38. 38. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | External BAM Dashboards 9-Feb-17 46
  39. 39. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Reports for historical analysis – on prem only 9-Feb-17 47
  40. 40. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Insight use cases – Payments 48
  41. 41. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Payments API Enablement using API Platform Cloud Service: Key Personas Julie Hynes Head of Payments Gringott Bank Julie looks for new ways to monetize payments processes by opening up bank’s payment services to FinTechs thereby improving revenue and margins. David Watson API Manager Gringott Bank David needs to combine information from DDA systems with credit and risk information systems to create innovative APIs for consumption by FinTechs and corporations. Peter Dixon Mobile Apps Developer InnerCircleCars Peter reviews the Payment APIs published by Gringott Bank and uses them in the InnerCircleCars mobile application. Jack Carlson Impulsive Buyer End Consumer Jack is the high net worth buyer that is of interest to both Gringott Bank and InnerCircleCars as he loves to buy luxury cars in an impulse.
  42. 42. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | “Gain insight into payments business and find options to grow revenue and margins”
  43. 43. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  44. 44. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  45. 45. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  46. 46. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | “Collaborative innovation with FinTechs through payments API management and Integration Analytics”
  47. 47. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  48. 48. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  49. 49. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  50. 50. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Integration Analytics Provisioning Demo 58
  51. 51. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 59
  52. 52. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 60
  53. 53. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 61
  54. 54. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 62
  55. 55. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 63
  56. 56. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 64
  57. 57. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 65
  58. 58. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 66
  59. 59. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 67
  60. 60. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 68
  61. 61. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 69
  62. 62. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 70
  63. 63. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 71
  64. 64. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 72
  65. 65. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 73
  66. 66. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 74
  67. 67. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Learn More 75
  68. 68. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Learn More - Oracle Real-Time Integration Business Insight OTN Overview http://bit.ly/oracle-insight http://www.oracle.com/technetwork/mid dleware/insight/learnmore/insight-videos- 2885081.html Tutorials, Vbox image, FAQ, Blogs, Articles http://www.oracle.com/technetwork/middleware/ insight/learnmore/index.html Learn More VideosOverview
  69. 69. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | BAM OTN Learn More http://www.oracle.com/technetwork/middleware/bam/learnmore/index.html Oracle Business Activity Monitoring
  70. 70. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Q&A 78 Victor Ameh Oracle Fusion Middleware Technology Specialist Innovation and Modernization Center Partner Transformation, EMEA Innovation and Modernization Center blog: http://blogs.oracle.com/imc Innovation and Modernization Center email: partner.imc@beehiveonline.oracle.com
  71. 71. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Partner Hub EMEA Innovation & Modernization Center Partner.IMC@beehiveonline.oracle.com twitter.com/OracleIMC facebook.com/OracleIMC plus.google.com/+OracleIMC youtube.com/user/OracleIMCTeam linkedin.com/groups/4535240 blogs.oracle.com/imc
  72. 72. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 80

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