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Shifting the Mindset in Project Management

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The 21st Century has initiated a change in our economy that is far removed from the one that existed during the turn of the last century.

Industrial Economy is out the Social Digital Economy is in. It is a digital globalized world we live and work.

A Digital Transformation is taking place right now. The business environment of our client is “Disruptive”. Business disruption is the new normal.While bringing out the focus on “Customer Experience”

- The disruptive business environment resulted in changed client drivers, address them and provide the client a competitive advantage by enabling shortest time to market for client product or services at a reduced cost.

A shift in project Management mindset is required to be the clients' most important partner by being an Enabler:

- Move he Industrial Economy criteria to become the backbone of the project delivery
- Bring the Social Digital Economy criteria to become the front face of the project delivery

Partner with the client vs minding the project

Published in: Leadership & Management
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Shifting the Mindset in Project Management

  1. 1. Shifting the Mindset The Project Mgmt Mindset in Architecture, Engineering & Construction Philip Thomas Optumplus philip.thomas@optumplus.com
  2. 2. Context: What has changed 01 table of contents Change: Client Value Drivers & Project Delivery Drivers 02 Shift the Mindset: Project Manager to Project Enabler 03 Strategy:Partnering vs Minding 04 Focus: Enhance Client Experience & Innovate Project Delivery 05 Snapshot: Shifting our project Management Mindset to enhance customer experience 06
  3. 3. 3 What has changed Industrial Economy is out the Social Digital Economy is in. It is a digital globalized world we live and work Where social, mobile, real-time, and other disruptive technologies have aligned Necessitating dramatic changes within organizations, Forcing them to adapt in order to maintain relevancy. A Digital Transformation is taking place right now. This digital transformation is significantly driving real change within businesses where: new business models, at an ever-increasing rate & with rapidly declining costs New team structures, and customer-centered philosophies are being developed quickly to stay afloat. context A Duarte-Slidedocstemplate section 01 "While digital transformation means different things to different people, its concept becomes a mantra for earning relevance and establishing leadership in a digital economy." Brian Solis, Principal Analyst at Altimeter Group in the Digital Transformation Report
  4. 4. 4 Client Value Drivers The business environment of our client is “Disruptive” Business disruption is the new normal While bringing out the focus on “Customer Experience” Where the age old assumptions are no more relevant and the metrics of success are being redefined The value drivers of our clients have changed The client is dealing with a knowledge customer Who can’t be defined by age, nationality or income. Who want the clients product or services in the shortest time & at reduced cost Products & Services that change over time All though the transaction expecting an: ”Enhanced Client Experience” change A Duarte-Slidedocstemplate section 02 "The truth is, at this very moment your company is most likely either disrupting other companies or being disrupted." John Kotter, Forbes - Contributor -Kotter International
  5. 5. 5 Project Delivery Drivers The disruptive business environment resulted in changed client drivers, address them and: Provide the client a competitive advantage by enabling shortest time to market for client product or services at a reduced cost. Our project delivery value drivers have to change to : Meeting client’s business objectives Meet the ROI of the business objectives of our client firm Improve project overall NPV -Net Present Value Minimal financial cost of project delivery Change management to meet client’s agile business environment As the only true success in project delivery is our clients’ success change A Duarte-Slidedocstemplate section 02 “Real competitive advantage is your people using their ingenuity to save your customers time or money, solve a problem.” Anne C. Graham Managing Director, The Legendary Value Institute
  6. 6. “Regardless of our industry, no matter how powerful our organisation may be, we cannot prevent disruption.” The Road [to Reinvention] Is Calling Josh Linkner NY Times Bestselling Author CEO & Managing Partner, Detroit Venture Partners
  7. 7. 7 Project Delivery Mgr vs Project Manager Be the clients' most important partner by being an Enabler: Movethe Industrial Economy criteria to become the backbone of the project delivery: Business processes and traditional PM tenets Tracking of Schedules, Milestones and systems of efficiency Professional & Technical excellence Regulatory & Compliance requirements Bringthe Social Digital Economy criteria to become the front face of the project delivery: Be the clients' most important partner Creativity + Innovation to create customer experience Creativity + Innovation in delivering project Partner with the client vs minding the project shift the mindset A Duarte-Slidedocstemplate section 03 Your company’s survival may depend on the way you answer one question: “How will your company adapt” - Fast Company
  8. 8. 8 Partnering vs Minding (The Store) Be the clients' most important partner Partner with the client vs minding the project to builddeeper relationships: Strategize to be an important partner by creating: An ecosystemof open collaboration vsSeries of Siloof Closed collaboration An interdependent, networked team vsindividual disciplines cobbledtogether A sustainablevalue systemvsassociationstransferring risk downstream Partnering to focus to: Enhance the Client Experience & Innovatethe Project Delivery strategy A Duarte-Slidedocstemplate section 04 "Strategyis based on a differentiated customer value proposition. Satisfying customers is the source of sustainable value creation -Kaplan & Norton
  9. 9. 9 Enhancethe client experience By transforming “how we engage our clients” Transform to: navigate the intent through the life cycle of the project respond to the changing project context become a steward and a custodian of the intent of the project objective sharein the inherent risks & in the potential rewards reducelayers & interfaces for client to manage delivergreater Accountability Enabling our clients to focus on their core strengths not manage the project focus A Duarte-Slidedocstemplate section 04 "Experience innovation will be a crucial component for companies seeking to remain relevant and retain customer loyalty.” Rick Wise, CEO of Lippincott in Fast Company
  10. 10. 10 Innovatethe project delivery By transforming “how we engage the team” Transform by: shape the intent of the for a clear vision of project delivery incubatewillingness to explore new methodology & delivery outcomes nurturean environment for collaboration & mindshare for design thinking mandategreater accountability for the fulfillment of the intent empowertechnical experts to improve predictability of project execution & risk Innovate the project delivery to: Create path to speed and scale to enable client to be competitive focus A Duarte-Slidedocstemplate section 04 “A corporation is a living organism; it has to continue to shed its skin. Methods have to change. Focus has to change. Values have to change. The sum total of those changes is transformation.” Andrew Grove. Intel
  11. 11. Shift the Mindset Shifting our project Management Mindset to enhance customer experience snapshot
  12. 12. 12 Shift the Mindset in Project Mgmt The 21st Century has initiated a change in our economy that is far removed from the one that existed during the turn of the last century. Industrial Economy is out the Social Digital Economy is in. It is a digital globalized world we live and work. A Digital Transformation is taking place right now. The business environment of our client is “Disruptive”. Business disruption is the new normal.While bringing out the focus on “Customer Experience” The disruptive business environment resulted in changed client drivers, address them andProvide the client a competitive advantage by enabling shortest time to market for client product or services at a reduced cost. A shift in project Management mindset is required to be the clients' most important partner by being an Enabler: Movethe Industrial Economy criteria to become the backbone of the project delivery Bringthe Social Digital Economy criteria to become the front face of the project delivery Partner with the client vs minding the project summary A Duarte-Slidedocstemplate section 06 "Digital transformation is significant because it is finally driving real change within businesses; they’re developing new models, team structures, and customer-centered philosophies along the way. “ Brian Solis -Principal at Altimeter Group
  13. 13. Please attribute SmartWerke with a link to: www.smartwerke.com This work is licensed under the Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/
  14. 14. coordinates For more info & consulting based on the content, please contact us at Philip Thomas info@ optumplus.com 1 778 724 0233 www.optumplus.com www.smartwerke thank you

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