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A Collection of Quotes from W. Edwards Deming

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Over 100 Quotes from an engineer, statistician, professor, author, lecturer, and management consultant, W. Edwards Deming

Published in: Leadership & Management

A Collection of Quotes from W. Edwards Deming

  1. 1. A Collection of Quotes from W. Edwards Deming Reference: The W. Edwards Deming Institute Blog
  2. 2. William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Wikipedia Born: October 14, 1900, Sioux City, IA Died: December 20, 1993, Washington, D.C. Awards: National Medal of Technology and Innovation, Shewhart Medal, Wilks Memorial Award Education: Yale University, University of Wyoming, University of Colorado Boulder Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/ Reference: Wikipedia
  3. 3. “The main difference between service and manufacturing is the service department doesn’t know that they have a product.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  4. 4. “Without data you’re just another person with an opinion.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  5. 5. “People need to know what their jobs are.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  6. 6. “People are entitled to joy in work.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  7. 7. “People care more for themselves when they contribute to the system.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  8. 8. “People learn in different ways: reading, listening, pictures, watching.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  9. 9. “People need to know how their job contributes.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  10. 10. “Plants don’t close from poor workmanship, but from poor management.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  11. 11. “Quality starts in the boardroom..” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  12. 12. “The customer invents nothing. New products and new services come from the producer.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  13. 13. “Rational behavior requires theory. Reactive behavior requires only reflex action.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  14. 14. “Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  15. 15. “Retroactive management emphasizes the bottom line.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  16. 16. “Shrink, shrink variation, to reduce the loss.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  17. 17. “There is no knowledge without theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  18. 18. “Stamping out fires is a lot of fun, but it is only putting things back the way they were.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  19. 19. “The aim should be to work on the method of management.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  20. 20. “The emphasis should be on why we do a job.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  21. 21. “The transformation will come from leadership.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  22. 22. “The problem is that most courses teach what is wrong.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  23. 23. “The process is not just the sum of its parts.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  24. 24. “The individual has been crushed by our style of management today.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  25. 25. “People are entitled to joy in work.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  26. 26. “Nobody should try to use data unless he has collected data.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  27. 27. “Monetary rewards are not a substitute for intrinsic motivation.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  28. 28. “Meeting specifications is not enough.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  29. 29. “Managing by results only makes things worse.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  30. 30. “Managing by results is like looking in the rear- view mirror.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  31. 31. “Management’s job is to optimize the whole system.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  32. 32. “Management’s job is to know which systems are stable and which are not.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  33. 33. “Management’s job is to improve the system.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  34. 34. “Management of outcomes may not be any more than a skill. It does not require knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  35. 35. “Management by results is confusing special causes with common causes.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  36. 36. “3% of the problems have figures, 97% of the problems do not.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  37. 37. “A rational prediction has an explanation based on theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  38. 38. “A rule should suit the purpose.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  39. 39. “All anyone asks for is a chance to work with pride.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  40. 40. “All anyone asks for is a chance to work with pride.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  41. 41. “Any manager can do well in an expanding market.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  42. 42. “Any two people have different ideas of what is important.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  43. 43. “Best efforts will not substitute for knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  44. 44. “Change the rule and you will get a new number.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  45. 45. “Competition should not be for a share of the market–but to expand the market.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  46. 46. “Confusing common causes with special causes will only make things worse.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  47. 47. “Divide responsibility and nobody is responsible.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  48. 48. “Does experience help? No! Not if we are doing the wrong things.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  49. 49. “Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  50. 50. “Everyone is a customer for somebody, or a supplier to somebody.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  51. 51. “A goal without a method is nonsense.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  52. 52. “For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. Wrong!!!! Missing ingredient: profound knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  53. 53. “I am not reporting things about people. I am reporting things about practices.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  54. 54. “If someone can make a contribution to the company he feels important.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  55. 55. “If you destroy the people of a company, you do not have much left.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  56. 56. “If you do not know how to ask the right question, you discover nothing.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  57. 57. “Improve quality, you automatically improve productivity.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  58. 58. “Information is not knowledge. Let’s not confuse the two.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  59. 59. “Innovation comes from people who take joy in their work.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  60. 60. “Innovation comes from the producer–not from the customer.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  61. 61. “It does not happen all at once. There is no instant pudding.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  62. 62. “It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  63. 63. “It only takes a little innovation.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  64. 64. “It’s management’s job to know.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  65. 65. “Knowledge is the key.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  66. 66. “Lack of knowledge…that is the problem.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  67. 67. “Judging people does not help them.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  68. 68. “A leader knows who is outside of the system and needs special help.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  69. 69. “A leader must have knowledge. A leader must be able to teach.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  70. 70. “A leader’s job is to help his people.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  71. 71. “Let us ask our suppliers to come and help us to solve our problems.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  72. 72. “Manage the cause, not the result.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  73. 73. “There is very little evidence that we give a hoot about profit.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  74. 74. “There must be consistency in direction.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  75. 75. “Understanding variation is the key to success in quality and business.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  76. 76. “We are being ruined by the best efforts of people who are doing the wrong thing.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  77. 77. “We are here for an education.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  78. 78. “We are here to learn, to make a difference and to have fun.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  79. 79. “We have to bring back the individual. Management has smothered the individual.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  80. 80. “We know what we told him, but we don’t know what he heard.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  81. 81. “We must satisfy our customers.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  82. 82. “We must understand variation.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  83. 83. “We should be guided by theory, not by numbers.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  84. 84. “We should work on our process, not the outcome of our processes.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  85. 85. “We want best efforts guided by theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  86. 86. “What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  87. 87. “When a system is stable, telling the worker about mistakes is only tampering.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  88. 88. “When a worker has reached a stable state, further training will not help him.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  89. 89. “A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  90. 90. “When people try to do what they can not do, they wish to give up.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  91. 91. “When we cooperate, everybody wins.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  92. 92. “Whenever there is fear, you will get wrong figures.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  93. 93. “Without questions, there is no learning.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  94. 94. “Without theory there is nothing to modify or learn.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  95. 95. “Without theory we can only copy.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  96. 96. “You can not achieve an aim unless you have a method.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  97. 97. “You can not hear what you do not understand.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  98. 98. “You can not plan to make a discovery. You do not plan innovation.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  99. 99. “You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  100. 100. “You do not find knowledge in a dictionary, only information.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  101. 101. “You do not install knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  102. 102. “You do not install quality; you begin to work at it.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  103. 103. “You must have a supplier relationship of constant improvement.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  104. 104. “You should not ask questions without knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  105. 105. “Zero defects is a super highway going down the tube.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  106. 106. “Cease dependence on mass inspection to achieve quality. Improve the process and build quality into the product in the first place.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  107. 107. "One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation." - W. Edwards Deming Deming’s System of Profound Knowledge Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  108. 108. W. Edwards Deming’s Five Diseases of Management 1. Lack of constancy of purpose • No Planning for future with respect to quality and productivity • Lack of long term definition and goals for quality and productivity 2. Emphasis on short-term profits • Worship of quarterly dividend • Sacrificing long term growth of company 3. Evaluation by performance, merit rating, or annual review of performance • Arbitrary and unjust system • Demoralizing employees 4. Mobility of management • No roots in the company • No knowledge of the company • No understanding of its problems 5. Running a company on visible figures only • No use of figures that are unknown or unknowable • Encouraged by business school. Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/

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