managed FIS.

Planning To Deliver - Guidance for creating a well-structured Families Information Service
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Planning To Deliver - Guidance for creating a well-structured Families Information Service


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An A2 leaflet setting out key elements that well-structured Families Information Services should have in place. This is a companion document to Planning to Inform.

It has been produced by Opportunity Links' FIS Development Project on behalf of the
Department for Children, Schools and Families.

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Planning To Deliver - Guidance for creating a well-structured Families Information Service

  1. 1. managed FIS. Service Families supporting families. Information the needs of parents and families. service for parents. However, well- structured FIS can also contribute to Section 12 of the Childcare Act 2006 requires LA to provide an information areas, as well as playing a wider role in Planning to deliver additional strategic priorities and policy how FIS can work together with partner teams and services to contribute to local and sets out the key elements that should be included within the structure of a well- UPLOADS OF DATA ON SERVICES A linked document in the ‘Making Change deliver. They demonstrate how FIS delivery The diagram over the page draws together the requirements from each of these areas, links with broader service provision to meet out the key audiences to which effective FIS The table beside and the diagram below set and national priorities, strategies and plans. Happen’ series, Planning to Inform, explores How FIS delivery supports families DATA ON DEMAND AND SUPPLY OF SERVICES FOR FAMILIES officers Audience TRAINING IN FIS DELIVERY AND ACCESS TO FIS DATA information, Direct users of Strategic leads responsible for commissioners, developing and children, young sufficiency leads and safeguarding including parents, and young people delivering services including childcare and youth services for children, young people and parents including parenting people and families for parents, children INFORMATION ON REGISTRATION, TRAINING AND DEVELOPMENT OPPORTUNITIES Integrates data with PKHD Aggregator services in other areas sources of support and information on national for families planning and Strategic leads Data used to inform development of services with families Front line services information to: point of contact for FIS equipped to act as rst Partners in contact with disabilities to the age of 20 delivery channels register provision Required outcomes to safeguarding team planning and delivery and in different formats Service Providers develop their services children, young people Providers of services for and parents register and development opportunities • Information and support which to inform joint aims and delivery Providers of services • Details of all services for parents, • Information available via national • Information which can be accessed children and young people held by needs of all in the local community • User friendly services, reflecting the • Childcare providers on training and easily, from a choice of local locations of service provision to inform ongoing • Development of high quality provision services, such as the Parent Know How • Identification of demand versus supply addresses the specific needs of parents • Potential service providers on how to parents, children and young people up • Concerns about child welfare escalated supported through delivery of accurate • Knowledge and data held by FIS shared with disabilities and parents of children • High quality information on services for the FIS able to be publicised through all Directory delivery channels and DirectGov need providers INFORMATION, ADVICE AND ASSISTANCE: TELEPHONE, BROKERAGE, OUTREACH, DROP-IN, PUBLICATIONS, LOCAL WEBSITE (including online) delivery channels Service requirements h wi t INFORMATION ON ALL NATIONAL AND LOCAL SERVICES ACCESSIBLE ONLINE relating to child welfare ACCESS TO INFORMATION VIA TRAINED INTERMEDIARIES information and support chi • Maintaining and providing • Provision of data feeds to the • Direct delivery of high quality SERVICE PROVISION SHAPED TO MEET NEEDS OF LOCAL FAMILIES HIGH QUALITY SERVICE PROVISION FOR FAMILIES • Awareness raising across service information on services for 0-20 information on registration and governments Parent Know How being publicised via all channels • Clear routes to escalate concerns to deliver high quality, consistent highlight gaps in service provision • Equipping relevant intermediaries Families l d re n a g e d • Stats and reporting to inform joint delivery, progress against plans and Directory to enable access via wider providers of benefits of information 0- • Collating and managing high quality formats and via outlets to meet local information, advice and assistance in 2 0 development opportunities for service FIS Development Project TOOLS Planning to deliver FIS Development Project TOOLS Checklist ¸ Can you provide measurable evidence of how you are meeting the requirements of Section 12? Making change happen ¸ Does the structure of your FIS provide clear arrangements for governance and strategy; information management and delivery; and partnership Planning to deliver working and communications? ¸ Is the FIS included in local strategic plans such as the Children and Young People’s Plan and the Parenting Strategy? Do the FIS goals and targets link Introduction Section 12 of the Childcare Act directly to the LA’s strategic priorities? 2006 requires local authorities Section 12 of the Childcare Act 2006 came ¸ Have you got a clear understanding of the needs of families in your local (LA) to provide information on all into effect in April 2008 and extended community? Are you implementing a plan to ensure that the information local authorities’ (LA) legal duty to deliver services, facilities and publications service is accessible to all families and provides information and support to information, advice and assistance to parents. In response, LA have been required to: which are likely to be of benefit meet their needs? • Expand the breadth of information they hold to parents, prospective parents, ¸ data on both supply and demand for services systematically collected by Is to cover all services, facilities and publications children or young people up to the the FIS and fed through to strategic leads to inform planning and delivery of that may be of benefit to parents of children aged 0-20 age of 20 in their area. LA generally services for parents and families? • Extend the level of assistance they offer, to meet this duty through provision of ¸ Is the FIS working with all relevant local partners who provide information or provide expert advice and guidance on