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Leading ISP in Spain trusts ManageEngine Applications Manager

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A leading Internet Service Provider in Spain uses ManageEngine Applications Manager to ensure 24/7 uptime of their business-critical apps.

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Leading ISP in Spain trusts ManageEngine Applications Manager

  1. 1. Spain's leading ISP uses Applications Manager to ensure 24/7 uptime of their business critical apps
  2. 2. About the Customer Industry Technology Services Sub-Industry IT Services Location Madrid Services Offered Computer-related services and consulting
  3. 3. Role of IT Team in the company Provide technological and operational services that support the Information Systems entity and therefore support business processes.
  4. 4. Monitor their client’s applications and servers (500+ in number) Manage a diverse IT infrastructure Be the first to know when something goes wrong with critical apps Application Monitoring Requirements
  5. 5. Challenges Faced: Diverse IT
  6. 6. Custom monitoring scripts couldn’t help Unreliable Alerts Failed to alert upon failure some times Reports Lots of effort required to generate reports Overhead Required manual effort to setup and maintain Not centralized Team had to rely on multiple tools
  7. 7. Enter ManageEngine Applications Manager
  8. 8. Applications Manager worked out of the box • Easy to set up and use • Flexible month-long evaluation period • Forward compatibility with newer enterprise apps • Fantastic tech support • Integration with other ManageEngine products
  9. 9. Single console for monitoring diverse applications
  10. 10. Dashboards to easily view status of apps
  11. 11. Alerts that went to the root of the problem
  12. 12. Powerful and customizable reports
  13. 13. Distributed architecture for easy scalability
  14. 14. Benefits seen with Applications Manager
  15. 15. Understand performance from the context of business
  16. 16. Instant, actionable notifications meant the IT team was the first to know of problems before the customers were affected.
  17. 17. Problem resolution became faster
  18. 18. Less time spent on repetitive tasks • Execute corrective scripts • Raise a help desk ticket • Take a Java heap dump/thread dump • Trigger garbage collection • Send SNMP traps • Execute an MBean operation
  19. 19. Thank you barun@manageengine.com Download a 30-day free trial

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