Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Create seamless customer experiences

352 views

Published on

Learn how analyzing key website metrics that are related to user interactions will help you make insightful improvements. Understand how replaying individual customer transactions and analyzing every element of your webpage will help drill down to the root causes issues and create better content strategies respectively.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Create seamless customer experiences

  1. 1. An end-to-end Application Performance Monitoring solution for IT Ops and DevOps Gartner Magic Quadrant for Application Performance Monitoring 2020
  2. 2. Create seamless customer experiences
  3. 3. Optimize individual URLs for better user experience Track critical user journeys via synthetic transaction monitoring Enhance customer experience by leveraging session replays Analyze every element of your webpage to create better content strategies Agenda
  4. 4. Optimize individual URLs for better user experience
  5. 5. Internal network Proxy-server Internet Client(s) Barnes & Noble mail server Local website https://mail.barnesnoble.com Scenario 1 Local website
  6. 6.  High traffic to website  HTTP 500 internal server error  Database issues  JavaScript issues Slow Loading Page?
  7. 7.  Ensure 24/7 website availability  Validate HTTP requests  Investigate root cause and troubleshoot  Predict future trends  Smooth browsing experiences How monitoring website URL helps
  8. 8. Leveraging Synthetic transaction monitoring to go beyond app-only view
  9. 9. Capturing URL sequences Parent URL: www.amazon.in URL 1: www.amazon.in /books URL 2: www.amazon.i n/books/fiction URL 3: www.amazon.i n/books/fiction/l ittle-women URL 4: www.amazon.in/books/fictio n/little-women/add-to-cart URL 5: www.amazon.in/payment-successful
  10. 10. WEB TRANSACTION RECORDER FOR URL SEQUENCE AND RBM Pre-requisite • Install web transaction recorder URL Sequence Monitor • Recording URL sequence • Tracking the order of webpages visited
  11. 11. Measuring customer experience through session replays
  12. 12. • Record and replay the web transaction in EUM agents • Monitor the website performance from different locations • Identify the components that slow down your webpage • Help set benchmark scenarios to see application performance over time SYNTHETIC TRANSACTION MONITORING FOR DYNAMIC WEB PAGES
  13. 13. UNDERSTANDING THE END USER JOURNEY
  14. 14. INSTALLING EUM AGENTS IN YOUR BRANCH OFFICES OR CUSTOMER LOCATIONS
  15. 15. OPTIMIZE FRONT-END WEB COMPONENTS
  16. 16. FIND NETWORK LATENCY USING THE WATERFALL MODEL APPROACH
  17. 17. Detecting unauthorized changes via Website content monitoring
  18. 18. Text Defacement Script Defacement Image Defacement Anchor Defacement iframe Defacement Link Defacement
  19. 19. WEBSITE DEFACEMENT  Website defacement refers to unauthorized hacks on your web page or entire website  Negate any impact on search engine page rank and traffic due to web page defacement.
  20. 20. Most simple transactions require Rest API connections to be complete. Rest APIs can be used for: • User authentication • Location services • Product/Service Information • Financial services Payment Portal 3rd party ESB Bank 3rd party DB MONITORING REST API
  21. 21. Perform comprehensive REST API performance monitoring for your business-critical applications. Know when the API is down - Monitor the availability and response time of your REST API endpoints.
  22. 22. Monitor and validate data from your REST API endpoints. Make sure that the structure and content of your REST API responses meet your expectations. Verify whether the data returned to the response details tab is correct. VALIDATE REST API DATA
  23. 23. REPORTING
  24. 24. https://bit.ly/30P4r5F http://appmanager.com/help eval-apm@manageengine.com +1.888.720.9500 / +1.408.916.9400 https://pitstop.manageengine.com/portal/community/appli cations-manager/general
  25. 25. THANK YOU THANK YOUeval-apm@manageengine.com http://demo.appmanager.com

×