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Case study: Leading legal services firm deploys Applications Manager across multiple data centers

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A leading legal services consulting firm with offices worldwide uses Applications Manager to ensure optimal performance of their business-critical applications and services.

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Case study: Leading legal services firm deploys Applications Manager across multiple data centers

  1. 1. Leading Legal Services Consulting Firm uses Applications Manager Monitors 1000s of applications & services across multiple data centers
  2. 2. Industry Legal Services Consulting Services Offered eDiscovery, document review, discovery consulting, litigation management, law department management services to legal departments of MNCs worldwide. Offices Across Americas, Europe, and APAC. Data Centers Multiple locations in US, Europe, and APAC. About the Customer
  3. 3. The company’s IT team is responsible for Providing operational services that help the company deliver service excellence to their global clientele.
  4. 4. LOB applications such as CRMS and document repository service are crucial for the company’s revenue.
  5. 5. These apps are accessed by users from multiple devices.
  6. 6. The IT team needs to ensure there is no service disruption. Bad user experience can impact revenue and credibility of the company.
  7. 7. This used to be a real challenge for the IT folks Because the applications and the underlying IT infrastructure were complex and kept evolving all the time.
  8. 8. The company’s IT infrastructure was spread across different geographical locations
  9. 9. Too often the IT team heard users complain My screen refreshes like forever!
  10. 10. But they wouldn’t know where to start troubleshooting
  11. 11. Other monitoring solutions didn’t work out the way they wanted Too expensive Lot of work to get started Require community plugins Need to deploy agents and connectors Integrate multiple products No data correlation Alarm storms False alarms Requires programming knowledge Training required Gap in visibility
  12. 12. Then, they discovered Applications Manager
  13. 13. Applications Manager worked out of the box • Easy to set up and use • Flexible month-long evaluation period • Forward compatibility with new enterprise apps • Fantastic tech support • Integration with other ManageEngine products
  14. 14. Applications Manager helped the IT team overcome their management challenges and stay on top of things.
  15. 15. The company now has Applications Manager running in their data centers in multiple geographical locations.
  16. 16. Apps monitored with Applications Manager Java Web Applications JBoss app servers WebLogic app servers JMX applications Oracle 11.g databases Microsoft SQL IBM DB2 Windows Linux Solaris VMware ESX/ESXi Microsoft Hyper-V Citrix XenServer Microsoft IIS Active Directory Apache HTTP urls HTTP url sequence File systems SSL certificates
  17. 17. How Applications Manager helps
  18. 18. Understand performance from the context of business
  19. 19. Track user experience of customer-facing applications
  20. 20. Get code-level diagnostics
  21. 21. Instant notifications that help with root cause analysis
  22. 22. Resolve performance problems faster
  23. 23. Allow access to multiple levels of users
  24. 24. View powerful and customizable dashboards
  25. 25. Configure workflows for repetitive tasks • Execute corrective scripts • Raise a help desk ticket • Take a Java heap dump/thread dump • Trigger garbage collection • Send SNMP traps • Execute an MBean operation
  26. 26. Thank you barun@manageengine.com Download a 30-day free trial

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