OPINIONMETER<br />MOBILE  SURVEY  DEVICES<br />Using the latest technology-based mobile devices<br />to capture real-time ...
OPINIONMETER<br />What are Mobile Survey Devices?<br /><ul><li> Web-enabled portable devices such as tablets, mobile phone...
OPINIONMETER<br />The Importance of Point-of-Experience Surveying<br /><ul><li> Capture immediate, spontaneous feedback wh...
Surveys and media can be easily customized in the field for different  </li></ul>  languages and target audiences<br /><ul...
 Airline passenger satisfaction
 Trade show exhibitors & visitors
 Customer service surveys
 Intercept surveying</li></ul>Mobile Tablet Survey Devices give you<br /><ul><li> Flexibility
 Portability
 Touch screen Multimedia & Multilingual Capabilities
 Author once, deliver anywhere simplicity</li></li></ul><li>OPINIONMETER<br />Rapid Surveying Response with PDA Handheld D...
 Support for many handheld mobile platforms
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MOBILE SURVEY DEVICES

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MOBILE SURVEY DEVICES

  1. 1. OPINIONMETER<br />MOBILE SURVEY DEVICES<br />Using the latest technology-based mobile devices<br />to capture real-time Voice-of-the customer feedback<br />
  2. 2. OPINIONMETER<br />What are Mobile Survey Devices?<br /><ul><li> Web-enabled portable devices such as tablets, mobile phones</li></ul> and personal digital assistants (PDAs).<br /><ul><li> Fully integrated with the web-based SurveyManager – a hosted feedback </li></ul> management platform.<br /><ul><li> Capture customers’ decision processes, attitudes and satisfaction </li></ul> feedback at the Point-of-Experience.<br />
  3. 3. OPINIONMETER<br />The Importance of Point-of-Experience Surveying<br /><ul><li> Capture immediate, spontaneous feedback when and where the product or </li></ul> services is experienced, not days or weeks later.<br /><ul><li> On-site, on-time, on demand surveying eliminates reporting delays and </li></ul> provides immediate service recovery.<br /><ul><li> Allows low score satisfaction alerts to trigger instant response.
  4. 4. Surveys and media can be easily customized in the field for different </li></ul> languages and target audiences<br /><ul><li> Voice, Photo, Video and Text capture of open-ended qualitative feedback </li></ul> saves rekeying labor, minimizes errors. <br /><ul><li> Instant access to actionable data from anywhere.</li></li></ul><li>OPINIONMETER<br />Mobile Tablet PC Survey Devices for Companies on the Move<br />Mobile Tablet Surveys applications<br /><ul><li> In-patient surveys
  5. 5. Airline passenger satisfaction
  6. 6. Trade show exhibitors & visitors
  7. 7. Customer service surveys
  8. 8. Intercept surveying</li></ul>Mobile Tablet Survey Devices give you<br /><ul><li> Flexibility
  9. 9. Portability
  10. 10. Touch screen Multimedia & Multilingual Capabilities
  11. 11. Author once, deliver anywhere simplicity</li></li></ul><li>OPINIONMETER<br />Rapid Surveying Response with PDA Handheld Devices <br />PDA Surveys give you<br /><ul><li> Extremely long battery life
  12. 12. Support for many handheld mobile platforms
  13. 13. Color touch screen with multimedia,multilanguage capability
  14. 14. Lightweight portability
  15. 15. On-site, on-time, on demand usability
  16. 16. Flexible connectivity options for real-time data transfer</li></ul>PDA Surveys applications<br /><ul><li> Healthcare and patient surveys
  17. 17. Public opinion polling
  18. 18. Plane, train or ship passenger satisfaction
  19. 19. Conference, trade show feedback
  20. 20. In the field, remote location surveying</li></li></ul><li>OPINIONMETER<br />Distribute Surveys Directly to Customers using <br />Mobile Phone Surveys<br />Mobile Phone Surveys let you<br /><ul><li> Build mobile feedback communities
  21. 21. Invite loyal users to participate in feedback studies
  22. 22. Capture mobile feedback instantly onsite
  23. 23. Personalize the survey experience to each individual
  24. 24. Anytime, anywhere surveying capability
  25. 25. Record verbatim comments in the customer’s voice</li></ul>Mobile Phone Surveys applications<br /><ul><li> Mystery Shopping data capture
  26. 26. Audience Response tool – real-time group feedback
  27. 27. In-store Point-of-Experience customer feedback
  28. 28. Social media communities committed to your brand</li></li></ul><li>OPINIONMETER<br />Use SurveyManager to Design and Deploy <br />Mobile Device Survey Programs<br /><ul><li> Use OMI question & response resource libraries</li></ul>– or – <br /><ul><li> Write your own questions and responses
  29. 29. Simple, intuitive and easy to use
  30. 30. Web-based: No software needed to install SurveyManager
  31. 31. You control all management tasks to design, deploy and report data</li></li></ul><li>OPINIONMETER<br />SurveyManager Report Features<br />Standard Summary Reports<br />Customer Satisfaction Scores<br />Customized Reports<br />Graphs and Charts within Reports<br />Automated Reporting Templates<br />
  32. 32. OPINIONMETER<br />SurveyManager Report Flexibility<br />Trend Analysis<br />Unlimited Cross Tabulation Filtering<br />Variations During a Day<br />Filtering: Segmenting Customers<br />Relative Local Performance<br />
  33. 33. OPINIONMETER<br />Opinionmeter Serves a Broad Spectrum of Industries Worldwide<br />Workforce<br />Education<br />Transportation<br />Retail<br />Healthcare<br />Hospitality<br />Government<br />Financial<br />
  34. 34. OPINIONMETER<br />Mobile Device Surveys By Opinionmeter<br /><ul><li> Automated, real-time survey tools
  35. 35. Integrated with the latest technology in mobile device platforms and software
  36. 36. Invaluable customer insight captured at the Point-of-Experience
  37. 37. Immediate, actionable data available anywhere, anytime
  38. 38. Reports and data accessible from any Web browser
  39. 39. Easy, convenient and cost-effective</li></li></ul><li>OPINIONMETER<br />Opinionmeter International, Ltd.<br />1-888-OPMETER<br />www.opinionmeter.com<br />

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