Break out session-Parallels-OXS13

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Get detailed information on what SMBs around the globe want from service providers, based on Parallels 2013 SMB Could Insights research (including just released Euro-zone data). What are SMBs saying are service "must haves" and "delighters" for bundles, upsell, and cross-selling cloud services? We will show you how to use this information to differentiate your OX offers, and learn what OX and Parallels are doing to enhance your customer’s experience and increase monitization with Parallels Automation 5.5 and the new APS 2 capabilities. Copies of research reports will be distributed in this session – anyone attending will also recieve a free one year subscription to recently launch Parallels Access service!

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Break out session-Parallels-OXS13

  1. 1. Learn What Cloud Services SMBs Are Buying and Differentiate Your OX Offerings James Raquepau, Director – ISV & Technology Alliances
  2. 2. 13 Years in the  Cloud Business Leading Cloud Services  Enablement Platform 400+ ISVs, 9000  Service Providers Parallels – Your Cloud Partner
  3. 3. Parallels SMB Cloud Insights™ 3 years 12,000 SMBs 32 research reports What is new in 2013?  • Year over year trends • Kano and conjoint analysis • Updated survey data for Europe United States Australia Netherlands United Kingdom Russia Brazil Japan Poland France European regional Mexico India Germany Global China Spain APAC regional
  4. 4. 2016 7 Payroll & HR Online CRM Phone Conferencing File Sharing Support / Help Desk Web Conferencing Accounting Virtual Desktop (VDI) And many others… 2012 4 2009 1 Web Hosting Online Backup & Storage Hosted Email Instant Collaboration SMBs are adopting a wider variety of cloud services Source: Parallels SMB Cloud Insights™ (Global), 2013
  5. 5. Top trends: Changing consumption SMBs have strong interest in bundled services 64% 68% 70%52% 74%62% FRANCE UNITED STATES GERMANY CHINAUNITED KINGDOMAUSTRALIA Source: Parallels SMB Cloud Insights™ (Global), 2013
  6. 6. Where do you buy online applications? (of those that use online apps) 0% 20% 40% 60% Directly from the application website IT Consultant Web Hoster Distributor / Online Retailer Telco / mobile provider Micro (1‐9) Small (10‐49) Medium (50‐249) Small and Medium SMBs more likely to buy from telcos, web hosters and distis than Micro SMBs Source: Parallels SMB Cloud Insights™ (Europe), 2013
  7. 7. 0% 20% 40% 60% 80% Security Outlook integration Archiving Shared calendar Calendar alerts/notifications Micro Small Medium Key features SMBs want in business-class email Triggers to switch from free to paid business service Source: Parallels SMB Cloud Insights™ (Europe), 2013
  8. 8. ANCHOR  UP SELL CROSS SELL Communication &  Collaboration • Email • Hosted Voice • Collaboration • Archiving • Desktop Backup • Online Conferencing Web Presence &  Web Applications • Site Builder / Hosting /  Domain / Webmail • Marketing & Mobile  Tools • Website backup • CRM • Collaboration Hosted Infrastructure IaaS • Server • Virtualization • Backup  • CDN • C&C Cloud Service Packaging Strategies Creating Bundles – Upsell Cross Sell Analysis
  9. 9. Differentiate Your OX Offerings with Parallels Automation 5.5 and APS 2
  10. 10. Integrated Software Suite for You to Profit from the Cloud APSSTANDARD Services Automated Provisioning Automated Provisioning Control PanelsControl Panels Infrastructure VirtualizationInfrastructure Virtualization Automated Billing Automated Billing Parallels Automation 5.5 • APS 2 built-in and fully integrated • More than 50 UI improvement • Support for Parallels Cloud Storage • Updated Hosted PBX, Linux and Windows shared hosting
  11. 11. Integrated Software Suite for You to Profit from the Cloud APSSTANDARD Services APS 2 – Unlocking Your Potential • Dynamic User Interface via HTML5 support • App to App Service Awareness • Resource Sharing Across All APS Services • Pluggable Secure Single Sign-on 2
  12. 12. Upsell & Cross-sell Across OX App Suite APSSTANDARD Services Automated Provisioning Automated Provisioning Control PanelsControl Panels Infrastructure VirtualizationInfrastructure Virtualization Automated Billing Automated Billing App Suit Free AV/AS StorefrontStorefront OX Hosted or Cloud Server OX Hosted or Cloud Server App Suite Pro App Suite Documents App Suite Files Upsell Cross‐sell Email Archive • Chose Self Hosted or Syndicated • Upsell and Cross-sell your way • 400+ APS packages from 200+ ISVs • Includes Open Source & Commercial offerings Parallels Automation 5.5 2
  13. 13. 13 Years in the  Cloud Business Leading Cloud Services  Enablement Platform 400+ ISVs, 9000  Service Providers Parallels – Your Cloud Partner
  14. 14. Thank you for your time & Stop by the Parallels Demopoint

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