Break out session-GlowTouch-OXS13

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Finding a dynamic partner can help your business exponentially. Join us as we explore the characteristics of a great business partnership and discuss how to find a partner who can help you “Carpe Opportunitas” - Seize the Opportunities.

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Break out session-GlowTouch-OXS13

  1. 1. Carpe Opportunitas- Why Having the Right Partners is Critical Russ Broomell September 26th, 2013
  2. 2. Who is GlowTouch? • Founded in 2001 and have grown up with the hosting industry • Louisville, KY headquarters and Mangalore, India Campus • 1,100+ employees – Support, Integration, Development • CMMI Level 3 and ISO 9001 Certified • Focus on “Customer Intimacy” • Results-driven 3 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical” The Preferred Tech Partner To The Web Hosing Industry
  3. 3. The Right Partner Will… 4 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical” Find New Opportunities
  4. 4. The Right Partner Will… 5 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical” Be a Source of Information
  5. 5. A Great Partner Is… 6 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
  6. 6. Vendor vs. Partner- What is the Difference? 7 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical” More than money?
  7. 7. Partnership Opportunities • Customer Support With Up-Sells • Customer Retention • NetOps • Billing • Fraud / Abuse 8 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical” 24 x 7 x 365 Support Services
  8. 8. Partnership Needs We’re Hearing • Parallels Integration With APS 2.0 • cPanel / WHMCS integration • AWS / OpenStack / CloudStack • Resellers • Complex Integrations 9 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical” Integration / Enablement
  9. 9. Partnership For Growth • Mobile Apps / Mobile Web • Web Apps and Portals • BI / Analytics 10 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical” Custom apps, tools and development
  10. 10. Enabling the Industry 11 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
  11. 11. What GlowTouch Did With Open-Xchange • Request for Proposal / Use Cases • Detailed Project Plan • Twice-weekly Meetings • Full Engagement using Basecamp • Quality Assurance • Ongoing Support 12 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical” A Case Study- WHMCS Integration
  12. 12. cPanel Integration 13 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”
  13. 13. Carpe Opportunitas!
  14. 14. Thank you for your time To learn more about GlowTouch, visit GlowTouch.com 15 | OX Summit 2013: GlowTouch Technologies: “Carpe Opportunitas – Why Having the Right Partners is Critical”

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