Julian Foster, Heathrow Airport Limited

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Delivery of the new Queen's Terminal

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  • We are now in the year of opening and I want to be clear on what our goal is this year as a programme – we must work together to successfully open Terminal 2 on 4 June 2014 and then successfully move all of our airlines into our terminal

    However, we need to focus 100% on 4 June as our goal and realise that although things may not be perfect and things won’t be easy – we will open on 4 June and it is our jobs to do everything in our power to make sure this happens






  • Behaviours (incl Innovation)
    Shared learning forums (Handout). Some mandated across Programme/Heathrow. Learning on Video. Award Fee. Discretionary - Collaboration

  • Safety

    he Safety culture developed across the programme led to it being one of the safest large programmes of work in Europe with an AFR of 0.03 and over 6.5million manhours worked since the RIDDOR accident. To enable this, Health and Safety was driven by the client with a dedicated team, owned by the first tier suppliers and adopted by the lower tiers. Many safety initiatives were introduced and shared between projects within the programme. Anyone on the programme was able to suggest a safety initiative or raise a safety concern without fear of repercussion. Each project had a supplier safety forum and supervisor safety forum, however, constant daily engagement with the workforce on safety issues, including reward for good practice, took place daily. Some of the initiatives introduced were:
    1 to 1 interviews for all new starters on site with a member of the Client or Principle Contractor senior management team about safety.
    Site stop for safety talks
    Clear defined green barrier safe walking routes
    Behavioural Safety Workshops
    Just Culture investigation into all incidents on site

    The programme had occupational health nurses on sites, who not only attended to minor incidents, but also carried out mini health checks identifying early a number of life threatening illnesses that allowed the individuals to do minor lifestyle changes to resolve.
    The programme has won several Gold RoSPA awards, achieved beyond compliance rating from Considerate Constructors, been used for training by the HSE for its inspectors, and won the National Construction Excellence Health & Safety Award.
  • Logistics
    7,500 workers. 2.5bn. 1,000,000 m3. 72m pax worlds busiest terminal
  • First BREEAM rated airport building to achieve “Very Good”
    The Green Apple Awards 2012 winner for sustainability in the Built Environment & Architectural Heritage category.

    Quality and Environment
    was managed on the Programme by a large qualified central quality team who monitored quality across the Programme to ensure consistency. Learning from Terminal 5, Berlin airport and the wider industry was robustly implemented by the team. From the start of the Programme, life safety and business critical systems were identified and a plan put in place to ensure the delivery of these systems, many of which had 100% witness testing.
    They also introduced over 900 Quality Benchmarks, carried out more than 250 official audits of design and construction delivery, reviewed testing and commissioning plans, attended FAT’s and SAT’s and ensured the 120,000 assets and 40,000 Health and Safety file documents were handed over successfully to the client.

    The programme has delivered a fantastic Sustainability record. Over 97% of the building demolished was recycled, and the old airfield concrete was crushed and reused under the new apron. The Terminal Buildings are heated in part by a 12MW Biomass boiler with an Organic Rankine CHP plant fitted, and power is provided by 1000m2 of photovoltaic panels. Energy use is reduced by clever design incorporating north facing roof lights to maximize natural light and minimise solar gain, an intelligent lighting control system, the use of borehole water as grey water within the Terminal and the use of ventilation heat recovery. This and other technologies have helped to deliver greater than 40% reduction in CO2 emissions against the 2006 Part L Building Regulation standards (the current standard in the design stage). Working with the supply chain to implement the sustainability objectives
    Working with the supply chain to develop more energy efficient systems that have helped to lower operational costs
    HAL working with BBG to develop the Heathrow Construction Academy, helping the long term unemployed from the local areas into jobs in construction.

    All this has resulted in the Programme achieving two BREEAM awards – First for Airport Buildings (one excellent and one very good) and two Green Apple Awards.
  • We also want to deliver a fantastic experience for all  passengers – rivalling some of the best in the world – and create a fantastic environment for our people
  • Julian Foster, Heathrow Airport Limited

    1. 1. 25th June 2014 Julian Foster Heathrow Delivery Director Terminal 2 – The Queen’s Terminal Project and Programme Management Conference 2014 Delivering Quality Outcomes
    2. 2. Agenda 1. T2 – Part of the Heathrow Vision 2. T2 Integrated Programme 3. Delivery of the T2 Programme 4. T2 – A Successful Outcome
    3. 3. Agenda 1. T2 – Part of the Heathrow Vision 2. T2 Integrated Programme 3. Delivery of the T2 Programme 4. T2 – A Successful Outcome
    4. 4. Moving towards our Masterplan
    5. 5. Terminal 2 Campus The Challenge
    6. 6. Clear Objective
    7. 7. Deliver a noticeably better, “hub of choice” passenger experience through Heathrow, evaluating & delivering improvements in areas that matter for our passengers Ensure a continued focus on improved resilience and availability of sufficient hub capacity for forecast aircraft and passengers Q6 Joint Priorities Q6 Programmes Passenger Experience Terminal 2 Airport Resilience Baggage Asset Management & Compliance Ensure Heathrow Airport’s total cost of operation is efficient and competitive relative to the passenger mix, service and facilities Ensure Heathrow Airport investments to support efficient airline operations, have defined and realisable benefits to airlines and passengers Q6 Realisation Hub Capacity Strategic Programmes Heathrow’sVisionistobetheUK’sdirectconnectionto theworldandEurope’shubofchoicebymakingevery journeybetterVision
    8. 8. Handover Final Account OR Business Cases Programme Management and Business Change Project Delivery Business ownership Design Contract Award Benefits Asset Information Geographical Delivery Programme Portfolio Team Core Capex Triggers & incentivised to deliver below P50 Regulatory Incentivisation Development Capex costs reimbursed P80 Triggers & P50 baseline set @ Gate 3 Gate 3 Programme Process
    9. 9. Agenda 1. T2 – Part of the Heathrow Vision 2. T2 Integrated Programme 3. Delivery of the T2 Programme 4. T2 – A Successful Outcome
    10. 10. Landside Ops Readiness T2B Logistics T1 Prolongation T1 Transitions Ops Delivery Commercial T2A ICS OR Landside T2B Landside T2B T2B T1 Baggage Landside T1 Prolongation Logistic s The T2 Integrated Programme
    11. 11. Logistic s Landside Ops Readiness T2B 3rd Parties T1 Prolongation T1 Transitions Ops Delivery Commercial T2A ICS OR Landside Landside T2B T2B T1 Baggage Landside T1 Prolongation Commercial Engineering Ops Delivery The T2 Integrated Programme
    12. 12. Landside Ops Readiness T2B Logistics 3rd Parties T1 Prolongation T1 Transitions Ops Delivery Commercial T2A ICS OR Landside T2B Landside T2B T2B T1 Baggage Landside T1 Prolongation Commercial Engineering Ops Delivery Logistic s 3rd Parties Airlines & Handlers The T2 Integrated Programme
    13. 13. Landside Ops Readiness T2B Logistics 3rd Parties T1 Prolongation T1 Transitions Ops Delivery Commercial T2A ICS OR Landside T2B Landside T2B T2B T1 Baggage Landside T1 Prolongation Commercial Engineering Ops Delivery Logistic s 3rd Parties Airlines & Handlers The T2 Integrated Programme
    14. 14. Landside Ops Readiness T2B Logistics 3rd Parties T1 Prolongation T1 Transitions Ops Delivery CommercialLandside T2B Landside T2B T2Integrated Programme The T2 Integrated Programme
    15. 15. Agenda 1. T2 – Part of the Heathrow Vision 2. The T2 Integrated Programme 3. Delivery of the T2 Programme 4. T2 – A Successful Outcome
    16. 16. Technical (Inc. Systems) Health and Safety Programme Controls Logistics Quality and Environment Innovation and Learning Operational Readiness ITT2A T2B Car Park Baggage T2 Delivery Programme Programme Leadership
    17. 17. AFR 0.03 6.5m manhours RIDDOR Free Health and Safety
    18. 18. Using appropriate Tools and Controls KPI Tracking Driving Float Creation Critical Path Analysis
    19. 19. Using appropriate Tools and Controls LANDE D Milestones and Interface Management Integrated Planning “One Version of the Truth”
    20. 20. Logistics
    21. 21. Quality and Environment
    22. 22. Innovation and Learning
    23. 23. Operational Readiness - Making sure it will work Readiness Assessment Process 24,000 staff familiarised Live Flight 178 Trials 10,000 People
    24. 24. Agenda 1. T2 – Part of the Heathrow Vision 2. T2 Integrated Programme 3. Delivery of the T2 Programme 4. T2 – A Successful Outcome
    25. 25. T2A
    26. 26. T2B
    27. 27. Car Park and Forecourt
    28. 28. Baggage and IT
    29. 29. First flight - United Airlines from Chicago Check-In operating well First passengers arriving Terminal 2 Opening
    30. 30. Working 2gether to deliver a fantastic customer experience Never losing sight of what's important
    31. 31. Any questions?

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