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Plan of action for facilitators

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Project OZO : this document is a part of the preparation for the project Pilot.
The project is co-funded by the Erasmus+ Programme of the European Union. The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains.

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Plan of action for facilitators

  1. 1. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 1 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. PLAN OF ACTION (for facilitators) Version: 4.0 Date: 2.3.2018 Author: Onno Hansen-Staszyński (Ezzev Foundation) Revision: Beata Staszyńska-Hansen, Maria Ghiata Pozios, Radosław Nowak
  2. 2. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 2 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Introduction This document forms the basis of the pilot that is to be organized in 2018 (May-July) in the Netherlands and beyond. Aim of the pilot:  To establish whether participants in the proposed online setting will widen their identity labels as individuals who have a distance to society and/ or the labour market and see this situation as a given (“fixed mindset”) to a growth mindset in which perceived distance to society and/ or the labour market is seen as a positive challenge; The aim of the pilot is measured by means of self-reporting in the form of questionnaires that are to be filled out by the pilot participants before (point zero) and after the pilot. Within the pilot three basic roles will be fulfilled: supervisor, facilitator and participant. This document is to facilitate facilitators in organizing and implementing the pilot. The pilot will consist of four phases:  Phase one: participant enrolment and filling out the pilot facilitator questionnaire;  Phase two: preparation of the structured chats;  Phase three: six structured chats;  Phase four: evaluation.
  3. 3. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 3 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Pilot description The framework of the upcoming pilot is project OZO, co-funded by the Erasmus+ Programme of the European Union. The pilot will take place between May 7 and June 29, 2018. The core of the pilot is formed by six structured chat sessions online with parents who perceive themselves as having a distance to society and/ or the labour market. The chat sessions follow a strict chat protocol and are structured by a facilitator. Four of the six chat sessions have a pre- defined topic: characteristics the current generation of youngsters (session 1), communication good practices (session 2), self-presentation on video (session 5) and self-presentation online (session 6). Two of the chat session topics, for sessions 3 and 4, are to be decided by the participants themselves. The chat sessions protocol and facilitator structuring ensure an online communication that is nonjudgmental, non-confrontational and avoids to a certain degree dialogue. The platform on which the structured chat takes place ensures maximum privacy and near anonymity. Aim of the pilot is to empower participants to shift their mindset away from a fixed mindset and towards a growth mindset. The assumption is that the experience of the chat session will empower participants to challenge their blockades while feeling stimulated to find and use their own voice. The pilot envisions three roles: supervisors who enrol facilitators, provide support and documents to facilitators, and are responsible for evaluating and disseminating the pilot results; facilitators who enrol pilot participants, provide support and documents to participants, organize and structure six structured online chats, are responsible for the process of participant evaluation and who fill out an evaluation questionnaire twice; and participants who commit to actively participate in the six structured chats, are co-responsible for providing two chat session topics and who will fill out an evaluation questionnaire twice.
  4. 4. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 4 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Your role as facilitator Your aim as a facilitator is to prepare, implement and evaluate six structured chats in which participants are empowered to shift their mindsets: from a more fixed mindset to a more growth mindset. The pilot, consisting of only six structured chat sessions, is to provide an indication whether the mindset of participants and facilitators indeed shifts. Your tasks are to enrol pilot participants, provide support and documents to participants, organize and structure the six structured online chats, provide participant evaluation and fill out an evaluation questionnaire twice. Supervisors will support you in your tasks. They will send you all documents necessary for the pilots and will provide first line support to you. Please note: As a facilitator you will need to have your own, intrinsic motivation. Without an intrinsic motivation you should not initiate a non-hierarchical online self-help environment for underprivileged parents.  In case your intrinsic motivation equals ambition, be aware that you might run into conflict with other who also have ambition and see the online activities as a means to realize (a part of) these ambitions. Another potential challenge is the tension between your ambition and the bottom-up communication structure of the platform.  In case your intrinsic motivation equals passion or the alignment with a formal position, you should be aware of the challenge not to dominate the participants, not to install hierarchical relations and not to narrow down the communication topics to your own passions or specialisations.  Be aware that your role as facilitator is to serve – the online environment is tuned to that purpose. During the pilot participants, not you, are to come up with two of the six structured chat topics. Only if participants do not come up with these topics you are to decide which two topics to add to the four pre-given topics and prepare a short introduction to them.
  5. 5. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 5 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Phase one: enrolling participants Supervisors will send you at the start of the pilot the documents you need to support your role as facilitator:  Plan of Action for facilitators – this document;  Chat instructions for participants – to send to participants and to facilitate you in supporting participants in how to engage in the structured chat sessions; o You will need to read this too in order to understand the nature of the structured chat sessions;  Chat protocol eng for facilitators and supervisors – to support you in facilitating the structured chats; o You will need to read this too in order to understand the structure of the structured chat sessions  Chat protocol for participants – to send to participants;  Pilot questionnaire for participants – to send to participants;  Pilot facilitator questionnaire for facilitators – to fill out before the first structured chat session and again after the last structured chat session;  Pilot questionnaire for facilitators – to facilitate you in providing participant evaluations before the first structured chat session and again after the last structured chat session; It is important to select parents with their own intrinsic motivation. Rather aim for quality than for quantity. If the online environment is on its way and the quality of the communication is high, the participants themselves will start to invite other parents. Good practices:  Prepare an offer to your target group that avoids references to learning or helping. Rather stress the social character of the online environment. o The online communication is about empowering underprivileged parents’ existing resources (experiences, skills, knowledge, network) by means of a respectful, non- hierarchical communication that only rarely allows for dialogues and excludes negative reactions. This is being secured by the facilitators and the chat protocol. The communication mostly consists of exploring one’s own reflections, emotions, and associations.  In addition, stress opportunities in the offer rather than problems or challenges. Tap into the intrinsic motivation of parents which probably is that they have a right to a better situation. Explain how participating in the online environment will increase their chances to improve their situation by narrowing their distance to society and/ or to the labor market. o Within the online environment they will reflect on their children, on how they communicate, on how they present themselves to others. o They can also suggest their own topics to reflect upon.  Build trust:
  6. 6. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 6 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. o Enrol as many trusted parents with a status of informal authority as possible. They will rub off their trust and authority to the online environment. o Be transparent to participants about your own motivation, explain in detail what is to be expected of you, and what is expected of participants:  What is expected of you is: intrinsic motivation, good will, being interested in others, a willingness to empower others, to follow-up on one’s promises, and show commitment to finish what one started.  What is expected of participants is: intrinsic motivation, good will, being interested in others, willingness to empower others, to follow-up on one’s promises, show commitment to finish what one started, and fill out a questionnaire before and after one’s participation. o Listen more than you talk, take doubts seriously, affirm, show both warmth (empathy) and strength (the capacity to change things).  Lower barriers to online environments: o Explain the positive aspects of communication within the specific online environment: the option to be anonymous while at the same time being in a closed group, the opportunity to communicate with peers without the need to dedicate money and time or to find a babysitter for the children, and the choice at all times between chat, voice communication and video communication. o Address potential negative aspects of communicating online: the lack of nonverbal communication, the slow pace of the communication, the verbal nature of chatting which might cause anxiety over one’s writing abilities. Stress that no one will be criticized for their writing abilities. When enrolling parents facilitators should make sure to acquire future participant email addresses as well as explicit permission to email them.  Communication with the future participant will occur by means of email.
  7. 7. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 7 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Phase one: filling out pilot facilitator questionnaire In parallel to the enrolment of underprivileged parents as participants you will need to fill out the pilot facilitator questionnaire that was sent to you by the supervisors and then send the filled-out version back to the supervisors.
  8. 8. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 8 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Phase two: preparing the chats The second phase starts after the enrolment process is closed. The following steps are essential in phase two:  Send the future participants a short activities description by email containing: o A summary of the most important steps and data:  Facilitator email address  Online platform URL – Jitsi meet  Chat sessions description  The core of the pilot is formed by six structured chat sessions online with parents who perceive themselves as having a distance to society and/ or the labour market. The chat sessions follow a strict chat protocol and are structured by a facilitator. Four of the six chat sessions have a pre-defined topic: characteristics the current generation of youngsters (session 1), communication good practices (session 2), self-presentation on video (session 5) and self- presentation online (session 6). Two of the chat session topics, for sessions 3 and 4, are to be decided by the participants themselves. The chat sessions protocol and facilitator structuring ensure an online communication that is nonjudgmental, non-confrontational and avoids to a certain degree dialogue. The platform on which the structured chat takes place ensures maximum privacy and near anonymity.  URLs to 4 videos that function as introductions to the 4 predefined topics – participants can choose to watch these already before the chat and then again during the structured chat or just watch them during the structured chat session. You’ll find the videos here. o Documents  Pilot questionnaire for participants;  Chat instructions eng for participants;  Chat protocol eng for participants. o A proposal on how to schedule the 6 first structured chats  It is recommended to use an online appointment scheduling app like Doodle. o A proposal for a codename for the sessions that needs to be used to enter the right chat space within the online environment o A proposal for a day and time for a one hour test session within the online environment to answer questions by participants o A proposal on how to communicate by email from this point on  Familiarize yourself with the online environment o The chat takes place on the platform Jitsi meet. The platform Jitsi meet uses so- called end-to-end encryption. This means that only the chat participants have access to what is being written or shown in the chat. The data are not seen or stored by a third party. No one has to register.
  9. 9. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 9 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. o Participants are in principle anonymous. The only thing that third parties can see is the fact that they’ve participated in a specific chat at a certain time. If they’d want to prevent that also, then they might use a VPN like the free version of CyberGhost. o Because Jitsi meet requires a code that allows entry to a chat group and this code has no link to the platform, only those who have shared the code among themselves have access to the chat. This means that participants are anonymous on the one hand but on the other hand it is known to you and the other participants that they are one of those invited. o As long as they do not create a chat name in Jitsi meet that could be understood to reference to them, they do not use a webcam and a microphone and do not write anything that would make them identifiable, no one knows who is writing anything specific in the chat. o Try out Jitsi meet before the first chat with a friend or family member. Go to Jitsi meet and enter a random code that only you and the other person know. Acquaint yourself with the functionalities the platform has to offer and feel at home at the platform before the first chat session with the group takes place.
  10. 10. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 10 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Phase three: six structured chats  Your responsibility: o Your main responsibility is to moderate structured chats according to the chat protocol that the supervisors have sent you. You are responsible for the implementation of the six chat protocol phases: check in, intention statement by the facilitator, stillness, mirroring images, reflection and generative dialogue and check out. Your concrete responsibility concerns three aspects: participant management, time management and content management.  Participant management: o You provide instructions to participants on how to act during all six phases:  During the phases check in, mirroring images and check out participants are only allowed to individually publish their messages. They are not allowed to react to other participants, not even positively, nor engage in a dialogue with them.  If any participant would nevertheless react or tries to engage in a dialogue with you or another participant, you write: “This type of contribution is not allowed at the moment.” Repeat this as many times as necessary.  During the phases intention statement by the facilitator and stillness participants are not allowed to publish any message at all.  If any participant would nevertheless publish a message, you write: “No contributions are allowed at the moment.”  At the end of the check out phase of structured chat session one add to the thank you message: “Please send topic suggestions for chat sessions three and four to me by email.”  During all phases if a participant reacts negatively or draws attention to a spelling mistake, you write: “This type of contribution is not allowed throughout the chat.” Repeat this as many times as necessary.  Time management: o You are to keep an eye on the time throughout the chat. You are to end each phase at the time indicated by you at the start of the phase by writing your facilitator text for the next phase. Do not wait for participants to leave a pause in the chat.  If a participant would continue publishing statements concerning the previous phase, you write: “This contribution concerns a previous phase and is not allowed at the moment.” Repeat this as many times as necessary.  Content management: o During the pilot the structured chat sessions 1, 2, 5, and 6 have a pre-given topic that is to be expanded during the phase intention statement by you. The topic requires a short, personal introduction by you why the topic is relevant. The introduction is to be followed by an introduction to view a short video on YouTube (overview here). o During the pilot the structured chat sessions 3 and 4 have topics that are to be decided by the participants.  As facilitator you need to by mail and at the end of structured chat session 1 encourage the participants to send you:
  11. 11. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 11 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains.  A relevant chat topic (relevant meaning relevant for the participant aim of the pilot to to abandon what Carol Dweck calls a “fixed mindset” and expand a “growth mindset”).  A short, qualitative video introduction on the topic on YouTube or a very short text or audio fragment, plus link.
  12. 12. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 12 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Phase three: facilitator structured chat texts Protocol phase Facilitator texts Check in Welcome all. We start with the check in phase, which will last ten minutes. During this phase it is about your emotions, your experiences and your knowledge. Please provide your contributions as unhindered as possible. Do not worry about spelling mistakes; just let your words flow. Read what others write but do not react to them, not even positively. Do not engage in a dialogue with others. Please indicate how you are doing right now. Moderation texts: - This type of contribution is not allowed at the moment. - This type of contribution is not allowed throughout the chat. Intention statement by the facilitator Thank you. We now enter the second phase. I will provide a short introduction on today’s topic. This will last ten minutes. During this phase it is about your emotions and experience. Please take in the information in silence and feel what images, feelings and body sensations come up. After my introduction there will be silence. Moderation texts: - No contributions are allowed at the moment. Stillness The third phase is stillness. This will last three minutes. Please do not do anything in this phase but letting images, feelings and body sensations come up. Moderation texts: - No contributions are allowed at the moment. Mirroring images The fourth phase is about expressing what images, feelings and body sensations came up during the introduction and the stillness phase. This will last ten minutes. Please provide your contributions as unhindered as possible. Read what others write but do not react to them, not even positively. Do not engage in a dialogue with others. Moderation texts: - This type of contribution is not allowed at the moment. - This type of contribution is not allowed throughout the chat. Reflection and generative dialogue In the fifth phase you may ask other participants questions. This will last ten minutes. Please show curiosity and willingness to support. Do not react negatively. Moderation texts: - This type of contribution is not allowed throughout the chat. - This contribution concerns a previous phase and is not allowed at the moment. Check out We’ve arrived at the last phase. This will last ten minutes. Please share your insights and plans for follow-up actions. Read what others write but do not react to them, not even positively. Do not engage in a dialogue with others. Moderation texts: - This type of contribution is not allowed at the moment. - This type of contribution is not allowed throughout the chat. - This contribution concerns a previous phase and is not allowed at the moment. End of check out Thank you all. We’ll meet again [insert here the day and time of the next chat.]
  13. 13. Project number: 2016-2-NL01-KA104-034912 Project title: Bottom-up online zelfhulp voor ouders met een achterstand (OZO) P a g e | 13 The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains. Phase four: pilot evaluation After the sixth structured chat session you will need to evaluate the pilot. This phase consists of five steps:  Sending a thank you-email to the participants: o Attached is the document Pilot questionnaire for participants;  Fill out the document Pilot facilitator questionnaire for facilitators;  Conduct an evaluation as described below;  Send the evaluation results as described below and the filled out pilot facilitator questionnaires to the supervisors;  Send the evaluation results of the quantitative evaluation (a table with anonymized participant scores) to the participants. The evaluation is conducted on three levels:  Chat statistics: o How many underprivileged parents were invited to participate; o How many underprivileged parents participated in each of the chat sessions; o How many topic suggestions for chat sessions three and four were provided by the participants.  Quantitative evaluation (see document Pilot questionnaire for facilitators) – before and after: o Anonymized questionnaire results per participant and for all participants as a group as summarized in a table.  Qualitative evaluations: o Organize interviews with as many pilot participants as possible on:  Do they view participation the structured chat sessions as useful?  Does it enable them to better participate in society?  Does it enable them to better communicate with others?  Does it enable them to better find a job or a job they’d want?  Would they recommend participating in similar chat sessions to others?  Do they view reflecting on current youngsters as useful?  Do they view reflecting on communication good practices as useful?  Do they view reflecting on the two participant topics are useful?  Do they view reflecting on self-presentation on video as useful?  Do they view reflecting on self-presentation online as useful? o Summarize your findings in bullit points without referencing to identifiable participants.

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