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Reverse Logistics Group 
Ecommerce presentation 
Amsterdam December 3, 2014
We help to close material loops. 
The Reverse Logistics Group 
facilitates closed material 
loops by providing next-genera...
We support throughout the entire product lifecycle. 
E-Commerce/ Retail Returns 
 Integrated Returns Management 
 Warran...
The RLG Group organization 
Reverse Logistics Group 
 290 employees (2013) 
 120 mil. EUR revenues (FY 2013) 
RLG Health...
The complexity of reverse logistics 
Impact on your organization 
© Reverse Logistics Group 2014 5
European network and return centres 
Value added services locally 
© Reverse Logistics Group 2014 6
Reverse Logistics: Volume Flow 
Sales 
Recycling Pickup 
Mail-back 
Repair 
Re-Use 
Pickup 
Consumer 
Secondary Raw Materi...
Reverse Logistics System 
Consumer 
Collection 
Order 
Sales 
Recycling Pickup 
Mail-back 
Repair 
Re-Use 
Pickup 
€ 
Disc...
Extended Producer Responsibility 
Electronic 
Equipment 
EC Directive 
2002/96/EC 
Batteries 
EC Directive 
2006/66/EC 
Pa...
Ecommerce: Authorised Representative (AR) 
(Member) State 1 Member State 2 
Producer* Importer 
End-user 
Retailer 
Author...
Integrated after-sales returns management 
 tailored international end-to-end solutions 
for commercial returns, buy back...
Thank you for your attention. 
Ernst Hoestra 
Ernst.Hoestra@cycleon.com 
Reverse Logistics Group 
Karl-Hammerschmidt-Str. ...
Our global reach. 
Offices on 3 continents, in > 30 countries. 
Operations in > 50 countries. 
© Reverse Logistics Group 2...
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20141203 ecommerce event v2

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Presentation at the international conference “PECOS4SMEs – Cross-border e-Commerce for SMEs” by Ernst Hoestra.

This project has been funded with support from the European Commission.
This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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20141203 ecommerce event v2

  1. 1. Reverse Logistics Group Ecommerce presentation Amsterdam December 3, 2014
  2. 2. We help to close material loops. The Reverse Logistics Group facilitates closed material loops by providing next-generation returns and recycling management solutions. © Reverse Logistics Group 2014 December 9, 2014 2
  3. 3. We support throughout the entire product lifecycle. E-Commerce/ Retail Returns  Integrated Returns Management  Warranty/ Out of Warranty  Try & Buy Returns  Buy Back Programs Value Return Services  Service and Spare Parts Returns  Product Recalls – Electronics  Warranty Extension  Home Care Products Management  Medical Gas Distribution Compliance Sustainability Value-Add Environmental Compliance Services  International Compliance Management  Battery Return Systems  WEEE Returns Systems  Packaging Return Systems  Deposit Schemes Recycling Returns Management  Disposal Solutions  Tack-back Schemes  Secondary Raw Material Supply  International Trading Channels  Toner Cartridge Recycling © Reverse Logistics Group 2014 December 9, 2014 3
  4. 4. The RLG Group organization Reverse Logistics Group  290 employees (2013)  120 mil. EUR revenues (FY 2013) RLG Health Care GmbH CCR LS AG Cycleon B.V. RLG Recare GmbH RLG Trade GmbH © Reverse Logistics Group 2014 4
  5. 5. The complexity of reverse logistics Impact on your organization © Reverse Logistics Group 2014 5
  6. 6. European network and return centres Value added services locally © Reverse Logistics Group 2014 6
  7. 7. Reverse Logistics: Volume Flow Sales Recycling Pickup Mail-back Repair Re-Use Pickup Consumer Secondary Raw Materials Producer Products Collection Point Remarketing Sales Sorting Consolidation Recycling Refurbishment Retail Integrated Management System © Reverse Logistics Group 2014 December 9, 2014 7
  8. 8. Reverse Logistics System Consumer Collection Order Sales Recycling Pickup Mail-back Repair Re-Use Pickup € Discount Budget Reporting Discount Budget % Reporting % % Secondary Raw Materials Loyalty & Purchase Producer Products Collection Point Remarketing Sales Sorting Consolidation Collection Order Volume Reporting Coordination Volume Reporting Recycling % Refurbishment Retail Coordination % Discount Payout Integrated Management System Volume Reporting © Reverse Logistics Group 2014 December 9, 2014 8
  9. 9. Extended Producer Responsibility Electronic Equipment EC Directive 2002/96/EC Batteries EC Directive 2006/66/EC Packaging EC Directive 94/62/EC © Reverse Logistics Group 2014 9
  10. 10. Ecommerce: Authorised Representative (AR) (Member) State 1 Member State 2 Producer* Importer End-user Retailer Authorised Representative National Register * Article 17(1) © Reverse Logistics Group 2014 10
  11. 11. Integrated after-sales returns management  tailored international end-to-end solutions for commercial returns, buy back programs, try & buy schemes etc.  for operators of e-business platforms and manufacturers or importers  including e.g. content check, advanced sorting, product evaluation/ screening, repair and downstream processing Streamlined, cost-efficient processes. Enhanced customer loyalty. © Reverse Logistics Group 2014 December 9, 2014 11
  12. 12. Thank you for your attention. Ernst Hoestra Ernst.Hoestra@cycleon.com Reverse Logistics Group Karl-Hammerschmidt-Str. 36 D 85609 Dornach Tel +49 89 49049 100 info@rev-log.com www.rev-log.com www.return-to-value.com
  13. 13. Our global reach. Offices on 3 continents, in > 30 countries. Operations in > 50 countries. © Reverse Logistics Group 2014 December 9, 2014 13

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