Disaster Recovery


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In Online Support’s Disaster Recovery Webinar we discuss why SMB’s are moving away from traditional Backup solutions to a more robust and reliable online recovery solution. This presentation also highlights how our combined Disaster Recovery and Data Backup solution works and the benefits of using this service.

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Disaster Recovery

  1. 1. Disaster Recovery Webinarwww.onlinesupport.co.uk
  2. 2. House Keeping Type your question here Send question to uswww.onlinesupport.co.uk
  3. 3. Presenters Charlie Wetherall Sales Director, Online Support Tim Page Technical Director, Online Supportwww.onlinesupport.co.uk
  4. 4. What You Will Learn Today 1. Key factors to consider when designing your Disaster Recovery Plan. 2. Brief overview of how our Disaster Recovery Managed Service works. 3. Demonstration of restoring a server.www.onlinesupport.co.uk
  5. 5. Implementing Disaster Recovery  Brief introduction to Online Support.  Shortcomings of traditional Backup solutions.  Key considerations when developing a Disaster Recovery plan.  Overview of how our Disaster Recovery Managed Service works.www.onlinesupport.co.uk
  6. 6. Who Are We?  IT Solutions and Managed Services company.  Based in West London.  Established in 2002.  Developed a speciality in Online Backup and Disaster Recovery.www.onlinesupport.co.uk
  7. 7. Did You Know?  “8 out of 10 businesses suffering a major IT disaster and that have no Disaster Recovery plan go out of business” (IBM)  “50% of all tape Backups fail to restore” (Gartner) Main causes of Backup failures:  Hardware failure  Human error  Misconfiguration of Backup software  Lack of monitoringwww.onlinesupport.co.uk
  8. 8. Key Consideration How long can you afford to be down for? Assumption: Most companies claim they can be down anywhere from 2 hours to 2 days. Reality: Following a major hardware failure most companies with traditional Backup systems can be down from 2 days to 2 weeks.www.onlinesupport.co.uk
  9. 9. Essentials For Recovery Two components of Backup & Disaster Recovery Safeguarding Your Data Protecting Your Serverswww.onlinesupport.co.uk
  10. 10. Key Steps For Continuation Backup entire server with ability to restore to non Step 1 similar hardware quickly and easily Step 2 Keep a copy of these server images off-site to cater for every Disaster Recovery scenario Access to either Hot Spare Servers or a Virtual Server Step 3 Platform to restore your server imageswww.onlinesupport.co.uk
  11. 11. Access To Your Restored Servers What would you do if this happened to your offices?We can recover your servers to our Virtual Server Platform but what computers would your staff use toaccess them? Office computers are likely to have been destroyed Home computers are unlikely to be loaded with the relevant applicationsAs a minimum: Keep a copy of all application software and licences off-siteWe can provide:A ‘Virtual PC’ platform preconfigured with your applications through which you can access your recoveredservers - Access to this ‘Virtual PC’ platform can be from anywhere using ‘Remote Desktop’www.onlinesupport.co.uk
  12. 12. Other Considerations  What are your critical IT services and applications?  Draw up a list of your critical staff that need to remain productive.  Make sure all bases are covered – outside of IT what else requires consideration to keep your business both functioning and productive.  Review and update your Disaster Recovery plan every year.www.onlinesupport.co.uk
  13. 13. How Our Managed Service Works  We install a Disaster Recovery Appliance at your offices.  The first Backup of your server is a complete image of the hard drives and every Backup thereafter is incremental.  Incremental Backups can be taken as often as every 15mins and can be consolidated into daily, weekly and monthly Backups.  To reduce storage requirements Backups can be deleted when no longer required and separate retention policies can be set at each level of consolidation.www.onlinesupport.co.uk
  14. 14. On-site Data Backup & DR  This alone provides a comprehensive on-site data Backup and Disaster Recovery facility.  Since all Backups are stored in a central database it is very quick and easy to locate and restore specific files and folders in your ‘point-in-time’ images.  These Backups are a complete image of your servers and there are built in tools which allow you to easily restore these images to non-similar server hardware.www.onlinesupport.co.uk
  15. 15. Off-site Disaster Recovery  Backups can be encrypted and then transmitted off-site to our data centre – providing you with an up-to-date off-site image of your servers. - In order to not impact on your Internet bandwidth this is normally done once a day over- night  In the event of a major disaster i.e. fire or flooding, we can use these off-site server images to completely recreate your server infrastructure. - Thus catering for every Disaster Recovery eventualitywww.onlinesupport.co.uk
  16. 16. Server Recovery Tools • Restore and host your recovered servers Virtual Server • Caters for worst case scenarios i.e. fire and flooding • Perfect for hardware failure if you haven’t got a spare server available Hot Spare Servers • Saves time on sourcing replacement server hardware • For businesses which are time sensitive Headstart Restore • Fast recovery servicewww.onlinesupport.co.uk
  17. 17. How Our Solution Works Client Site Off-site Data Centre Client Servers Data Storage Facility DR Device Hot Spare Server Virtual Platform Virtual Desktop Interfacewww.onlinesupport.co.uk
  18. 18. Key Software Components Core Backup/Disaster Recovery Application Secure Transmission of Images Off-site Monitoring & Image Testing Individual Mailbox Restoration Accelerated Restoration of Servers Virtual Server Platform & Virtual Desktop Interfacewww.onlinesupport.co.uk
  19. 19. Benefits of Managed Service  Peace of mind as we take care of all the Service Management & Monitoring.  Hot Spare Servers - available for on-site use.  Off-site Storage Facility that includes a Virtual Environment for hosting your servers and desktops.  High level of technical expertise and experience to help you recover from any Disaster Recovery scenario.www.onlinesupport.co.uk
  20. 20. Summary An on-site data Backup and off-site Disaster Recovery solution rolled into one. Guarantees to recover your server within 1-24 hours of failure. We provide a bespoke service with an SLA to suit your requirement. Can offer both on-site and off-site recovery platforms. Designed and priced to be affordable to the SME market. – starts from as little as £125 per month per serverwww.onlinesupport.co.uk
  21. 21. Demonstration  A file restore within 3mins.  A mailbox restore within 5mins.  A disaster has struck and we restore our server to completely dissimilar hardware within 45mins.  An analogy – compare Backup to a home insurance policy.www.onlinesupport.co.uk
  22. 22. Recap Of What You Have Seen A flat file restore was possible within 3 minutes. Compare this to traditional Backup where this may take hours and was probably a Backup from last night. The contents of a mailbox folder was restored within 5mins – simply impossible with traditional Backup. Our server died and we had it restored to completely dissimilar hardware within 30 minutes. Our Disaster Recovery is a quantum leap forward which combines complete server Disaster Recovery with instant day-to-day data protection.www.onlinesupport.co.uk
  23. 23. House Keeping Type your question here Send question to uswww.onlinesupport.co.uk
  24. 24. Next Steps Thank you for joining us today. For further information, please contact: Tim Page Charlie Wetherall Technical Director Sales Director 0208 232 1203 0208 232 1205 tim@onlinesupport.co.uk charlie@onlinesupport.co.ukwww.onlinesupport.co.uk