Management of oral and written communication

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Management of oral and written communication

  1. 1. Management of oral and written communication
  2. 2. Oral communication <ul><li>Face to face conversation </li></ul><ul><li>Meetings </li></ul><ul><li>Interviews </li></ul><ul><li>Seminars </li></ul><ul><li>Conferences </li></ul><ul><li>Group discussions </li></ul><ul><li>Telephonic conversations </li></ul><ul><li>Teleconferencing </li></ul><ul><li>Video conferencing </li></ul><ul><li>Voice-mails </li></ul>
  3. 3. <ul><li>Oral communication is more often used --- </li></ul><ul><li>1.Quicker </li></ul><ul><li>2.More effective to reach out to masses </li></ul><ul><li>3.Modulation conveys moods,facial expressions speak more than language. </li></ul><ul><li>4.It is personal </li></ul><ul><li>5.Less expensive in case of face to face. </li></ul>
  4. 4. Disadvantages <ul><li>If unplanned ,chances of mistakes </li></ul><ul><li>Retention of lengthy messages is difficult and important parts may be missed out. </li></ul><ul><li>No accountability as no record </li></ul><ul><li>Repetition required if not heard </li></ul><ul><li>Poor communicators may not convey message effectively </li></ul><ul><li>Not confidential </li></ul>
  5. 5. Written skills <ul><li>Planned and organized, takes more time </li></ul><ul><li>Documented thus official communication </li></ul><ul><li>Writer responsible for content </li></ul><ul><li>Dissemination of information is easier </li></ul><ul><li>Documents carry important information such as facts and statistics. </li></ul><ul><li>Includes letters,memos,reports,proposals,notices,minutes,circulars,manuals,newsletters,journals. </li></ul>
  6. 6. Disadvantages <ul><li>Time consuming </li></ul><ul><li>Face to face missing, no personal touch </li></ul><ul><li>Expressions, feelings not conveyed </li></ul><ul><li>Good written skills essential for impact </li></ul><ul><li>Effect of communication happens only when receiver receives the communication </li></ul>
  7. 7. Effective oral communication <ul><li>The most important component is voice. </li></ul><ul><li>Modulation, stress convey moods </li></ul><ul><li>Pronunciation </li></ul><ul><li>Avoid colloquial/slang usage </li></ul><ul><li>Eye contact </li></ul><ul><li>Body language must convey the right meaning </li></ul><ul><li>Message needs to vary as per the audience </li></ul>
  8. 8. Effective written communication <ul><li>Usage of forceful and appropriate words </li></ul><ul><li>Precise, complete and correct informatio </li></ul><ul><li>Communication can be presented diplomatically </li></ul><ul><li>Avoid exaggeration </li></ul><ul><li>Good communication creates an impression </li></ul><ul><li>Avoid negative words </li></ul>
  9. 9. Non verbal communication
  10. 10. <ul><li>1.Body language- </li></ul><ul><li>Facial expressions </li></ul><ul><li>Gestures </li></ul><ul><li>Posture </li></ul><ul><li>Appearance </li></ul><ul><li>2.Space </li></ul><ul><li>3.Time </li></ul><ul><li>4.Signs and </li></ul><ul><li>symbols </li></ul><ul><li>5.charts,maps,graphs </li></ul><ul><li>6.Posters </li></ul><ul><li>7.Colour and </li></ul><ul><li>layout </li></ul><ul><li>8.Sound </li></ul>
  11. 11. <ul><li>Assignment-marks 5 </li></ul><ul><li>Q1 effective communication is called the life line of an organization. (mention the factors). Discuss </li></ul><ul><li>Q 2 Upward communication is dependent on downward communication. Explain </li></ul>

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