Process Grooming:keeping our processes useful the ORDER model
Created 2012by Tom CurtisBlog: www.onimproving.blogspot.comPresentations: www.slideshare.net/onimproving Email: firstname.lastname@example.orgTwitter: @onimproving
Hiking trails need to be groomed to keep them in shape. This also true for businessprocesses. They, like trails, can become lessclear as time goes on making them less easy to follow. What follows is a model togroom our processes so they remain useful. Let’s get grooming.
ORDER Model• Observe• Review• Deﬁne• Execute• Routinize
ObserveSee the process from beginning to end. Understand the full process through the doers perspective. Note maintenance activities and opportunities for improvement.
ReviewReview any documentation for the process (standard work, schedules, or manuals). Review who participates in the process.Recognize opportunities for the process.
Decide Decide which actions to pursue Develop actionable plans for identiﬁed opportunities and maintenance actions.Schedule and resource the selected plans.
Execute Execute the scheduled plans.Ensure that the process is solid and stable. Evaluate and look for improvement opportunities to pursue.
RoutinizeRoutinize a set of practices that can be done periodically to groom the process. Create a schedule of when to apply and who will perform.Use the ORDER model to further improve.