Commiting to Clear Expectations

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Through the 7 c's and the alignment cycle, we can ensure that we commit to clear expectations in our relationships.

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Commiting to Clear Expectations

  1. 1. committing toclear expectations 7 c’s and the alignment cycle a process for all relationships
  2. 2. Created 2012by Tom CurtisBlog: www.onimproving.blogspot.comPresentations: www.slideshare.net/onimproving Email: ideamerchants@gmail.comTwitter: @onimproving
  3. 3. expectations in relationships left misaligned are a contract for pain unwittingly signed.
  4. 4. expectation-what we expectto happen or to be required ofus in a situation or relationship
  5. 5. theprocess
  6. 6. the 7 c’s• craft• confess co-develop• convey the• co-develop alignment cycle• clarify convey clarify• commit enter exit (when clear)• check
  7. 7. thestart
  8. 8. craft theexpectation
  9. 9. craftWe need to create our expectations with care.If they are not well thought through, they willhave unforeseen consequences that we should have avoided. This can be disastrous. We should craft our expectations to motivate us and align with our goals and principles.
  10. 10. confess thelikely gap
  11. 11. confessExpectations are often between individuals or groups. We usually assume that others view and understand things in the same way and manner that we do. This is rarely true. We must confess the likely gap that exists. This prepares us to enter the alignment cycle.
  12. 12. thealignment cycle
  13. 13. co-develop Here is where the therubber meets the road... alignment cycle convey clarify enter exit (when clear) The next 3 steps make up the alignment cycle. This is a cycle because it will often need to be run more than once. The focus of this cycle is to remove the gap we confessed in the last set and to exit with clear expectations that all will commit to.
  14. 14. convey theexpectation
  15. 15. convey In the first step of the alignment cycle both parties convey to the other their expectations or their separate interpretations of the“shared” expectation. This will help to establish the misalignment or gap to be worked on together in the next steps.
  16. 16. co-develop theexpectation
  17. 17. co-develop In this step we work together to close thealignment gap. We may explore and adjust theexpectation shared or craft new expectations together. We need to be honest and open with what we understand, need or want. In the next step we will clarify to ensure what we have co-developed are aligned.
  18. 18. clarify theexpectation
  19. 19. clarify This must be a no assumption zone. We must seek understanding and clarity. Consider. Ask. Restate. Discuss. Repeat.Decide and spell out how it will be checked. Be open. Be honest. Be patient. This step sets up what we will commit to. If we arenot ready to commit, we should cycle back to the convey step.
  20. 20. theclose
  21. 21. commit theexpectation
  22. 22. commit Formalize the agreement. Put it in writing. Ensure it is clear.Plan when it will be checked.
  23. 23. check theexpectation
  24. 24. checkThis is not usually exciting but is a must. Itis often a forgotten step. This is where weensure our commitments are kept. This is the follow up. We must build it into theexpectation and into the commitment. We should strive to make it easy to do. This will increase the likelihood we do it.

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