Enterprise Application Management: How to Evaluate an Outsourcing Partnership

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A greater number of companies today are turning to service providers for enterprise application management. Why? Outsourcing promotes innovation and optimization of the application environment…but only if you work with the right partner and you streamline internal IT processes. For more information about Enterprise Application Management, visit http://www.oneneck.com/ today.

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Enterprise Application Management: How to Evaluate an Outsourcing Partnership

  1. 1. Enterprise Application Management:How to Evaluate an Outsourcing Partnership http://www.oneneck.com
  2. 2. Enterprise Application Management• A greater number of companies today are turning to service providers for enterprise application management.• Outsourcing promotes innovation and optimization of the application environment; but only if you work with the right partner and you streamline internal IT processes.• According to Forrester’s Services Sourcing Playbook, organizations must maintain effective project management and internal process consistency. http://www.oneneck.com
  3. 3. Enterprise Application Management• The key to a successful outsourcing relationship starts with improving internal processes, then selecting the right enterprise application management provider.• To determine if you’ve found the best fit and to identify any provider or internal weaknesses before you commit to a long-term contract, Forrester recommends you collect the following information: http://www.oneneck.com
  4. 4. Enterprise Application ManagementProject management track record.When considering outsourcing enterprise application management, companies need toevaluate how a provider performs project management functions.You need to ask what percentage of complex IT projects were delivered within establishedtime and cost parameters.A high percentage indicates a competent provider that can accurately manage project scope.If the outsourcing provider’s record isn’t as strong as it should be, you may have to spendtime and money reworking projects.Project management expertise.You want to evaluate the backgrounds of the enterprise application management provider’sstaff. For example, you should find out what percentage of the staff is PMI-certified.Expert project management is necessary to successfully manage IT projects and resources.You also want to know the percentage of projects managed through a central programmanagement office, or PMO. PMOs ensure consistency and quality. http://www.oneneck.com
  5. 5. Enterprise Application ManagementCommunication and collaboration tools.Distributed projects rely on content sharing tools, real-time communications and advancedworkflows.If the provider relies on manual processes, you risk decreased efficiency in enterpriseapplication management.To promote the best possible working relationship, you should carefully evaluate how aservice provider will work with your staff.Standardized internal processes.A service provider has to understand and accommodate your company’s numerousprocesses.It’s much easier if your organization follows a single standardized development andmaintenance process that the outsourcer already has established.Be sure to ask for and evaluate the provider’s SSAE 16 audit report for confirmation that theycreate and follow appropriate processes and procedures. http://www.oneneck.com
  6. 6. Enterprise Application ManagementManaging to SLAs.Service-level agreements (SLAs) ensure outsourcing providers meet their obligations andservice commitments.They establish mutual responsibility.Companies currently using SLAs, or that have experience with them, will be betterpositioned to establish meaningful parameters with the enterprise application managementprovider.User acceptance testing.An organization should have a formal internal approval process for delivery of projects.Prior to approval, users typically participate in acceptance testing. This type of process isessential to outsourcing relationships.When working with a service provider, a company must be able to accept systems orchanges prior to production. http://www.oneneck.com
  7. 7. Enterprise Application Management• It’s not just the outsourcing provider’s qualifications that must be carefully measured.• Companies must evaluate their own internal processes and improve them as needed to help an enterprise application management partnership succeed.• Too often organizations focus only on the service provider’s capabilities. Although this is a critical component of the overall analysis, you can’t forget to look inward.• Maximum value can be derived from an outsourcing partnership when companies improve their internal IT processes. http://www.oneneck.com
  8. 8. Enterprise Application Management • OneNeck’s enterprise application management team is dedicated to maintaining applications in a configuration optimized to meet each customer’s specific needs. • To ensure optimal system performance and availability, the application administrators work closely with the database and operating system administrators to proactively monitor and tune each system. • OneNeck supports top tier ERP applications such as Oracle, JD Edwards, Baan, Microsoft Dynamics AX and more. http://www.oneneck.com
  9. 9. About theAuthorChuck Vermillion is CEO and founder ofOneNeck IT Services, a leading providerof hosted application management andmanaged services since 1997. For more information about Enterprise Application Management, visit http://www.oneneck.com today. http://www.oneneck.com

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