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Trustyoupresentationatm2012final 120502192331 Phpapp02

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TrustYou and what we do!

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Trustyoupresentationatm2012final 120502192331 Phpapp02

  1. 1. Kristof RoemerEVP Sales International
  2. 2. Our VisionCreating The Standard for Reputation.
  3. 3. 2011
  4. 4. 2012
  5. 5. Social Sentiment Search
  6. 6. Social Sentiment Search
  7. 7. Social Sentiment Search
  8. 8. Biggest Online Influencers
  9. 9. Big Data Problem 100 sources 20 languages 400,000 hotels 100,000,000 reviews
  10. 10. TrustYou Methodology Semantic Chaos Structure Technology Semantic Technology
  11. 11. TrustYou Methodology Semantic Chaos Structure Technology “No WiFi in “The check-in hotel rooms.” was very quick.” “The surroundings were noisy and bleak.” “The staff was “Food and friendly to kids.” drinks were great.”
  12. 12. TrustYou Methodology Semantic Chaos Structure Technology Destination s Airlines Semantic Hotels Technology + Kid Friendly Staff (4) + Great Restaurant (8) - Small rooms (3) - No WiFi (2) Criteria: Good Food Category: Family Hotel
  13. 13. Global Reputation Management • Software-as-a-Service • +5,000,000 API calls • +400,000 hotels analyzed • +10,000 hotel customers • +100 destinations • Support for +20 languages • Used in official star ratings
  14. 14. Social Media Philosophy LISTEN UNDERSTAND CONVINCE
  15. 15. CIRCLE OF TRUST IN YOUR HOTEL
  16. 16. CIRCLE OF TRUST IN YOUR HOTEL Set-up a workflow Dedicate a TrustYou Champion
  17. 17. CIRCLE OF TRUST
  18. 18. CIRCLE OF TRUST IN YOUR HOTEL Set-up a workflow Dedicated TrustYou Champion May be rebuild the Guest Relation Discuss and replay during morning meetings
  19. 19. CIRCLE OF TRUST
  20. 20. CIRCLE OF TRUST IN YOUR HOTEL Set-up a workflow Dedicated TrustYou Champion May be rebuild the Guest Relation Discuss and set task during morning meetings Do it on a daily basis Answer all reviews on all social media channels
  21. 21. CIRCLE OF TRUST
  22. 22. Hollistic Approach LISTENReputation Reputation UNDERSTANDMarketing Surveys CONVINCE Reputation Monitoring
  23. 23. 1. Reputation Survey
  24. 24. 2. Reputation Monitoring
  25. 25. 3. Reputation Marketing • A full and diverse set of many different reputation widgets for integration on the website. • Fully customizeable in look&feel • FREE
  26. 26. Hollistic Approach LISTENReputation Reputation UNDERSTANDMarketing Surveys CONVINCE Reputation Monitoring
  27. 27. We can help!Visit trustyou.com twitter@Kristof Roemer

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