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04.11.2010 - 1 - © OMNINET
Core Components
Overview
Detailed information available by contacting OMNINET
04.11.2010 - 2 - © OMNINET
Content
1. OMNITRACKER Core Components at a glance
2. OMNITRACKER Email Gateway
3. OMNITRACKER ...
04.11.2010 - 3 - © OMNINET
OMNITRACKER Core Components at a glance
OMNITRACKER Core Components:
Part of the OMNITRACKER Pl...
04.11.2010 - 4 - © OMNINET
The following OMNITRACKER Core Components are available:
OMNITRACKER Email Gateway
OMNITRACKER ...
04.11.2010 - 5 - © OMNINET
OMNITRACKER Email Gateway at a glance
Route transmitted messages to a central process
Integrati...
04.11.2010 - 6 - © OMNINET
OMNITRACKER Email Gateway at glance
Advantages
Uniform exchange of data via „Unified Messaging“...
04.11.2010 - 7 - © OMNINET
Basic functionality of OMNITRACKER
Email Gateway
OMNITRACKER Email Gateway incorporates the cor...
04.11.2010 - 8 - © OMNINET
Varied areas of use
Automatically send emails generated within OMNITRACKER via SMTP or
MAPI
Rec...
04.11.2010 - 9 - © OMNINET
OMNITRACKER Web Gateway at a glance
Access OMNITRACKER via platform-independent Webbrowser
Acce...
04.11.2010 - 10 - © OMNINET
OMNITRACKER Web Gateway at a glance
Advantages
Quick, easy and simulaneous access to data for ...
04.11.2010 - 11 - © OMNINET
Base functionality of OMNITRACKER Web
Gateways
Implementation using modern Microsoft .NET tech...
04.11.2010 - 12 - © OMNINET
OMNITRACKER Web Gateways – areas of use
Areas of use
Customers input their service
requests vi...
04.11.2010 - 13 - © OMNINET
OMNITRACKER CTI Gateway at a glance
Easy integration of telephone systems with OMNITRACKER
CTI...
04.11.2010 - 14 - © OMNINET
OMNITRACKER CTI Gateway at a glance
Advantages
Signaling of incoming and
outcoming calls OMNIT...
04.11.2010 - 15 - © OMNINET
Base functionality of OMNITRACKER
CTI Gateways
Concept of Telephony Location to zur Umwandlung...
04.11.2010 - 16 - © OMNINET
OMNITRACKER CTI Gateways - Areas of use
Areas of use
OMNITRACKER CTI Gateway supports telephon...
04.11.2010 - 17 - © OMNINET
OMNITRACKER Interface Gateway at a glance
Integration of external systems
Provides key functio...
04.11.2010 - 18 - © OMNINET
OMNITRACKER Interface Gateway at a glance
Advantages
Exchange data via export and
import funct...
04.11.2010 - 19 - © OMNINET
Base functionality of OMNITRACKER
Interface Gateways
Export:
Data transport from OMNITRACKER
S...
04.11.2010 - 20 - © OMNINET
OMNITRACKER Scanning Gateway at a glance
Acquiring a computer network´s software and hardware ...
04.11.2010 - 21 - © OMNINET
OMNITRACKER Scanning Gateway at a glance
Easy, automated generation of inventory data form het...
04.11.2010 - 22 - © OMNINET
Base functionality of OMNITRACKER Scanning
Gateway
Inventorying of Windows based pcs, servers ...
04.11.2010 - 23 - © OMNINET
Base functionality of OMNITRACKER Scanning
Gateway
Workflow characteristics:
Management of har...
04.11.2010 - 24 - © OMNINET
OMNITRACKER Mobile Gateway at a glance
Location-independent offline processing of OMNITRACKER ...
04.11.2010 - 25 - © OMNINET
OMNITRACKER Mobile Gateway at a glance
Easy to adapt and extend to specific customers
Easy to ...
04.11.2010 - 26 - © OMNINET
Base functionality of OMNITRACKER Mobile
Gateway
Push-Service for synchronisation
OMNITRACKER ...
04.11.2010 - 27 - © OMNINET
OMNITRACKER GIS Gateway at a glance
Intuitively-controlled route planner
Combining OMNITRACKER...
04.11.2010 - 28 - © OMNINET
OMNITRACKER GIS Gateway at a glance
Dispatching of resources (e.g. field
service personnel, se...
04.11.2010 - 29 - © OMNINET
Base functionality of OMNITRACKER
GIS Gateway
A route is a sequence of objects that
are interr...
04.11.2010 - 30 - © OMNINET
OMNITRACKER Dashboard at a glance
Display of all essential information in your OMNITRACKER env...
04.11.2010 - 31 - © OMNINET
OMNITRACKER Dashboard at a glance
Advantages
OMNITRACKER Dashboard
Display of selected reports...
04.11.2010 - 32 - © OMNINET
Base functionality of OMNITRACKER Dashboard
form for creation own reports
All folders to which...
04.11.2010 - 33 - © OMNINET
Any Questions?
Thanks for your attention!
Any Questions?
Thanks for your attention!
Questions ...
04.11.2010 - 34 - © OMNINET
OMNINET GmbH
D-90542 Eckental
sales@omninet.de – http://www.omninet.de
OMNINET Austria GmbH
A-...
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OMNITRACKER Core Components

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OMNITRACKER Core Components

  1. 1. 04.11.2010 - 1 - © OMNINET Core Components Overview Detailed information available by contacting OMNINET
  2. 2. 04.11.2010 - 2 - © OMNINET Content 1. OMNITRACKER Core Components at a glance 2. OMNITRACKER Email Gateway 3. OMNITRACKER Web Gateway 4. OMNITRACKER CTI Gateway 5. OMNITRACKER Interface Gateway 6. OMNITRACKER Scanning Gateway 7. OMNITRACKER Mobile Gateway 8. OMNITRACKER GIS Gateway 9. OMNITRACKER Dashboard
  3. 3. 04.11.2010 - 3 - © OMNINET OMNITRACKER Core Components at a glance OMNITRACKER Core Components: Part of the OMNITRACKER Platform Extend functionality of the OMNITRACKER Platform
  4. 4. 04.11.2010 - 4 - © OMNINET The following OMNITRACKER Core Components are available: OMNITRACKER Email Gateway OMNITRACKER Web Gateway OMNITRACKER CTI Gateway OMNITRACKER Interface Gateway OMNITRACKER Scanning Gateway OMNITRACKER Mobile Gateway OMNITRACKER GIS Gateway OMNITRACKER Dashboard OMNITRACKER Core Components at a glance
  5. 5. 04.11.2010 - 5 - © OMNINET OMNITRACKER Email Gateway at a glance Route transmitted messages to a central process Integration of different communication channels in OMNITRACKER in order to route transmitted messages to central processing Single Point of Contract (SPOC) Unified Messaging Supports automatically, rule-based process of incoming and outcoming emails Integration of mail server via standardisid mail protocols
  6. 6. 04.11.2010 - 6 - © OMNINET OMNITRACKER Email Gateway at glance Advantages Uniform exchange of data via „Unified Messaging“ Single Point of Contract (SPOC) for all message channes Uniform interfaces Offers automated email sending Reducing administrative effort Support of various message formats such as: Email Telefax SMS Telex SNMP-Traps Speech
  7. 7. 04.11.2010 - 7 - © OMNINET Basic functionality of OMNITRACKER Email Gateway OMNITRACKER Email Gateway incorporates the core component ofs Unified Messaging for processing messages: Inbound Accept messages from different channels Automatic processing on different mail servers Outbound Send out messages from OMNITRACKER applications
  8. 8. 04.11.2010 - 8 - © OMNINET Varied areas of use Automatically send emails generated within OMNITRACKER via SMTP or MAPI Receive emails from mail servers via the POP3, IMAP4 or MAPI protocols Automatically convert emails into OMNITRACKER objects, condition and analyse and save them Automatically process of incoming emails via the definition of rules OMNITRACKER Email Gateways: Areas of use
  9. 9. 04.11.2010 - 9 - © OMNINET OMNITRACKER Web Gateway at a glance Access OMNITRACKER via platform-independent Webbrowser Access using current web browsers, without special plugins Based on Microsoft .NET technology Integration in existing internet precences: Functionalities to adapt the appearance of the Web Gateway Integration and adaption to existing web sites Low „Total Cost of Ownership“ (TCO), since clients are not burdened by any installation, maintenance or update Cost-effective 24/7 availbility of a service organisation using associated „Self-Service“ functions
  10. 10. 04.11.2010 - 10 - © OMNINET OMNITRACKER Web Gateway at a glance Advantages Quick, easy and simulaneous access to data for service and support requests Browse folders and requests Search for objects by full-text search Use predefined or configurabale filters Upload and download of attachments Creation and modification of objects Reducing administration effort: Configuration settings that appply to the Windows Client also automatically take effect in the Web Gateway Intuitive user interface Easy adaption of the appearance via Cascading Style Sheets (CSS)
  11. 11. 04.11.2010 - 11 - © OMNINET Base functionality of OMNITRACKER Web Gateways Implementation using modern Microsoft .NET technologie Installation on the server No need to install additional software on the client Contains primary functions of the OMNITRACKER Windows Client Filter and search form of the OMNITRACKER Web Gateway OMNITRACKER Web Gateway
  12. 12. 04.11.2010 - 12 - © OMNINET OMNITRACKER Web Gateways – areas of use Areas of use Customers input their service requests viea the web an can track their status Customers can check and maintain personnel data themselves Use of fulltext search and filters to seek solutions to their problem independently guest logins allow users access to OMNITRACKER data: Managing of access data for every individual web user is unneccassary Automatic notifications by email via combination with OMNITRACKER Email Gateway possible Form of the service request in OMNITRACKER Web Gateway
  13. 13. 04.11.2010 - 13 - © OMNINET OMNITRACKER CTI Gateway at a glance Easy integration of telephone systems with OMNITRACKER CTI Gateway Concept of Telephony locations to support OMNITRACKER installations that are configured across different area code regions and country borders Display information on the current state of outgoing calls in a monitor window Telephone systems can be integrated as follows: Via Windows TAPI (if the telephone system provides a TAPI 2.x driver) OMNITRACKER Telephony interface to integrate non-TAPI capable telephones CTI: Computer Telephone Integration
  14. 14. 04.11.2010 - 14 - © OMNINET OMNITRACKER CTI Gateway at a glance Advantages Signaling of incoming and outcoming calls OMNITRACKER client Logging of incoming and outgoing calls: Tracking of each call Administration of telephony locations Option of developing scripts to execute user-defined tasks in response to incoming calls Userfriendly adding of telephone numbers
  15. 15. 04.11.2010 - 15 - © OMNINET Base functionality of OMNITRACKER CTI Gateways Concept of Telephony Location to zur Umwandlung des Anzeigeformats Overview Telephony Location Properties for Telephony Location Supports OMNITRACKER installations, that are configured across different area code regions and country borders Telephony location contains all information necessary to process a telephone call: Country code Local area code Prefix numbers for internal and external phone calls
  16. 16. 04.11.2010 - 16 - © OMNINET OMNITRACKER CTI Gateways - Areas of use Areas of use OMNITRACKER CTI Gateway supports telephone systems: Cisco CallManager 2.4 Ericsson MD 110 (mit „Solidus eCare“) Siemens Hicom/Hipath Telephon Elmeg CS100 Telephon Tiptel 192 With OMNITRACKER CTI Gateway incoming calls are displayed directly in OMNITRACKER Monitor window for outgoing calls (via TAPI) that displays information on the current state of the call
  17. 17. 04.11.2010 - 17 - © OMNINET OMNITRACKER Interface Gateway at a glance Integration of external systems Provides key functions to integrate external systems, e.g. SAP or network management systems into OMNITRACKER Key functions needed for data exchange are available: Import functions Export functions Included reports of all import-aund export functions, e.g.: Display of data volume Number of occuring errors Logged and traceable data comparison by: Acknowledgement or error messages in both directions (import and export) Marking of affected objects „successful/failed““
  18. 18. 04.11.2010 - 18 - © OMNINET OMNITRACKER Interface Gateway at a glance Advantages Exchange data via export and import functions Data processing is already possible with data export Data: Modifying, merging and splitting data Productive system exhibits stable performance during export and import processes Execute automated time-triggered actions using OMNITRACKER Schedule functionality Reports Report: Imported lines per date
  19. 19. 04.11.2010 - 19 - © OMNINET Base functionality of OMNITRACKER Interface Gateways Export: Data transport from OMNITRACKER Source system to a folder created for it in the Interface Gateway Generating of an export file Import: Data integration from all supported systems: Direktly into live system into a folder of the OMNITRACKER Interface Gateway, transformed and then passed to live system Export Import Exchange data via export- and import functionalities
  20. 20. 04.11.2010 - 20 - © OMNINET OMNITRACKER Scanning Gateway at a glance Acquiring a computer network´s software and hardware assets Automated management and evaluation of inventories Connection of commonly used inventory scanning systems to OMNITRACKER, e.g.: OMNITRACKER Inventory scanner: WMI-based inventory scanner, which does not require any installation in the client TS.Cenius©: Tally Systems patented detection technology for installed software products Return of Invest (ROI) attained after just 4-6 months Workflow for managing detected software and hardware assets Inventory scanning systems of WMI-based network software
  21. 21. 04.11.2010 - 21 - © OMNINET OMNITRACKER Scanning Gateway at a glance Easy, automated generation of inventory data form heterogeneous IT networks Extensive evaluation options for the inventory data Integrated software licensing management Full product integration in the user´s infrastructure (technical and organisational) Very high product flexibility, easy to adapt to specific customer requirements and easy to extend Simple configuration, administration, handling Management of large data sets (several 10.000 Assets) Installing in the client is not required Advantages
  22. 22. 04.11.2010 - 22 - © OMNINET Base functionality of OMNITRACKER Scanning Gateway Inventorying of Windows based pcs, servers and network components Scan results are directly imported into OMNITRACKER No separate file import is necessary Automatically and manually data comparison between OMNITRACKER and the inventory scanning system „Scan-on-Login“ functionality: After a user is registered, the person´s PC is scanned shortly thereafter Inventorying of PCs and Servers with the help of WMI and remote registration services
  23. 23. 04.11.2010 - 23 - © OMNINET Base functionality of OMNITRACKER Scanning Gateway Workflow characteristics: Management of hardware information, such as computer name, IP adress Management of software information, such as product name or version Management of licence numbers of the installed software Management of administrative information Target/actual comparison for software licences Easy modifing and expanding of the Workflows Workflow for managing detected software and hardware assets Workflow for managing detected software and hardware assets in OMNITRACKER
  24. 24. 04.11.2010 - 24 - © OMNINET OMNITRACKER Mobile Gateway at a glance Location-independent offline processing of OMNITRACKER data Integration of field service personnel for dispatching and managing Passing of incoming OMNITRACKER requests and messages to mobile devices Communication between OMNITRACKER server and mobile end devices via mobile radio standards such as GSM, GPRS; UMTS or WLAN Performance optimising of your service organisation in wireless mobile service applications Offline processing of data on mobile devices (PDA) and its synchronisation with OMNITRACKER
  25. 25. 04.11.2010 - 25 - © OMNINET OMNITRACKER Mobile Gateway at a glance Easy to adapt and extend to specific customers Easy to configure, administer and handle Very high product flexibility High integration capability (technical and organisational) Very attractive price User-selectable mobile end devices LAN/WLAN/GPRS/UMTS supported communication with all mobile devices Manage large offline databases using memory expansion cards Push technology Advantages
  26. 26. 04.11.2010 - 26 - © OMNINET Base functionality of OMNITRACKER Mobile Gateway Push-Service for synchronisation OMNITRACKER Data Number of data and number of data sets of the folder to be synchronised are user-configurable Synchronisation and processing of attachments Transmitting of data sets to specific mobile end devices possible Change-Detection-Mechanism re- integrates modified files automatically Push-Service to synchronise data
  27. 27. 04.11.2010 - 27 - © OMNINET OMNITRACKER GIS Gateway at a glance Intuitively-controlled route planner Combining OMNITRACKER with Geo Information System (GIS) Server for graphical display of routes Dispatching of resources Route planner is available under in „Dispatch view“ in OMNITRACKER Extensive route planner with access to a Geo Information System with integrated maps
  28. 28. 04.11.2010 - 28 - © OMNINET OMNITRACKER GIS Gateway at a glance Dispatching of resources (e.g. field service personnel, service technicians) Represents the geographic positions of objects and resources User-friendly dispatch view Combinable with filters and search forms Time information on jobs Assigning and routing by „Drag & Drop“ Advantages Time-line-viewof the dispatch view
  29. 29. 04.11.2010 - 29 - © OMNINET Base functionality of OMNITRACKER GIS Gateway A route is a sequence of objects that are interrelated by a predecessor/ successor relationship Time line view: Objects of a route are interconnected by a small black line Map view: Route is shown with lines interconnecting objects Arrows indicate the „driving direction“ Additional path point: home location of the resource (red flag) Automated calculation of driving times Route is the fundamental concept in the dispatch view Time-line-viewand map within dispatch view
  30. 30. 04.11.2010 - 30 - © OMNINET OMNITRACKER Dashboard at a glance Display of all essential information in your OMNITRACKER environment Automatically update at user-defined time intervals Easy creation of reports Own application Display of several reports at a glance
  31. 31. 04.11.2010 - 31 - © OMNINET OMNITRACKER Dashboard at a glance Advantages OMNITRACKER Dashboard Display of selected reports in one or more windows Automatic updating after preset time intervals Intuitive operated
  32. 32. 04.11.2010 - 32 - © OMNINET Base functionality of OMNITRACKER Dashboard form for creation own reports All folders to which the user has access rights in the OMNITRACKER Client are available to choose from After creation reports can be displayed in one or multiple windows OMNITRACKER Dashboard requires Crystal Reports runtime components to display reports Functionality For m for creation reports
  33. 33. 04.11.2010 - 33 - © OMNINET Any Questions? Thanks for your attention! Any Questions? Thanks for your attention! Questions ? Thanks for your attention!
  34. 34. 04.11.2010 - 34 - © OMNINET OMNINET GmbH D-90542 Eckental sales@omninet.de – http://www.omninet.de OMNINET Austria GmbH A-1010 Wien sales@omninet.at – http://www.omninet.at OMNINET Technologies NV/SA B-3018 Leuven sales@omninet.be - http://www.omninet.be OMNINET Nederland NL-2517 Den Haag sales@omninet.nl - http://www.omninet.nl OMNINET Russia RUS-Moscow 121099 sales@omninet.ru - http://www.omninet.ru OMNINET GmbH (Schweiz) CH-3072 Ostermundigen sales@omninet.ch - http://www.omninet.ch OMNINET Software Solutions

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