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ITSM as an Art - Michael Dobner, CEO OMNINET Russia and CIS

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Let me introduce you our point of view on the recent market trends and their reflection in the Russian market and, as a consequence, their influence on the local ITSM players in Russia

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ITSM as an Art - Michael Dobner, CEO OMNINET Russia and CIS

  1. 1. III Ежегодная конференция itSMF России Michael Dobner CEO of OMNINET Russia and CIS 12.09.2012
  2. 2. Internet users in Russiaincreased by 20% overthe past yearMore than half ofRussian have an accessto the World Wide Webtoday 2
  3. 3. 3
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  7. 7. The worldwide globalizationand the development ofcloud technologies mayprobably change the wholeworld (all communicationprocesses in it) in a bigcloud 7
  8. 8. ITSM is not a universal algorithm 8
  9. 9. For clarity, we comparethe advantages of theplatform for automatingprocesses with the color 9
  10. 10. / 10
  11. 11. The black color is one of themainRapid implementation is one ofthe main advantages 11
  12. 12. The red color is categoricaland essential to express strongemotions and bright eventsConvenience of the interfacean important factor for thecompanies which attractcontractors and plan to usethe system on their own 12
  13. 13. The blue color is used equallywell to represent the fourelementsThe flexibility of the platformallows to implement all therequired functionality 13
  14. 14. By mixing with other colors theyellow color allows to get acompletely new colorThe ability of a platform tointegrate with other softwareallows to solve different newtasks 14
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  16. 16. III Ежегодная конференция itSMF России Michael Dobner CEO of OMNINET Russia and CIS 12.09.2012

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