Aed031 Non Verbal Communication

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Aed031 Non Verbal Communication

  1. 2. Business Communication-III <ul><li>Module 1 : Non-Verbal Communication </li></ul><ul><li>Principles, Kinesics, Proxemics, Paralanguage and Visible Code </li></ul><ul><li>Module 2 : Speaking Skills: </li></ul><ul><ul><ul><ul><ul><li>Pronunciation Skills, Conversational English, Effective Presentation. </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Module 3: Interviews and GDs </li></ul></ul></ul></ul></ul>
  2. 3. Communication <ul><li>Transfer of Information </li></ul><ul><li>From a Sender to a Receiver </li></ul><ul><li>With the Information Being Understood </li></ul><ul><li>By the Receiver </li></ul>
  3. 4. The Two… <ul><li>Verbal Communication: Oral and Written. </li></ul><ul><li>Non-Verbal Communication </li></ul>
  4. 5. Communication Comprises of 3 V’s <ul><li>Verbal 7% </li></ul><ul><li>Vocal 38% </li></ul><ul><li>Visual 55% </li></ul>
  5. 6. Non-Verbal Communication PRINCIPLES 1.Supplements Verbal Communication 2.Regulates Interaction 3. Establishes Relationships 4. Reflects Cultural Values
  6. 7. Forms of Non-Verbal Communication <ul><li>Conscious Non- Verbal Communication </li></ul><ul><li>Subconscious (Subliminal) Non Verbal Communication </li></ul>
  7. 8. Aims & Goals of Non Verbal Communication <ul><li>a. To Create impressions through Body Language & Para-language </li></ul><ul><li>b. To Initiate and Manage Interactions </li></ul><ul><li>c. To Express Emotions </li></ul><ul><li>d. To Convey Deception </li></ul><ul><li>e. To Convey Power </li></ul>
  8. 9. NON VERBAL COMMUNICATION <ul><li>TYPES </li></ul><ul><li>Body Language </li></ul><ul><li>Para Language </li></ul><ul><li>Space Language </li></ul><ul><li>Time Language </li></ul><ul><li>Sign Language </li></ul>
  9. 10. Body Language <ul><li>Appearance </li></ul><ul><li>Posture </li></ul><ul><li>Gestures </li></ul><ul><li>Eye contact </li></ul><ul><li>Handshake </li></ul>
  10. 11. Para Language (Manner of Commuication) <ul><li>Pitch </li></ul><ul><li>Speed/Tempo </li></ul><ul><li>Pause </li></ul><ul><li>Soft or Loud </li></ul><ul><li>Tone </li></ul>
  11. 12. Space Language Proxemics <ul><li>Intimate Zone </li></ul><ul><li>Personal </li></ul><ul><li>Social </li></ul><ul><li>Public </li></ul>
  12. 13. Time Language <ul><li>Time Management </li></ul><ul><li>Planning </li></ul><ul><li>Organizing </li></ul><ul><li>Avoid time robbers </li></ul>
  13. 14. Sign Language <ul><li>Audio Signs </li></ul><ul><li>Visual Signs& Symbols </li></ul>
  14. 15. Guidelines to Improve non verbal communication <ul><li>A . Monitor your Non Verbal Communication </li></ul><ul><li>B . Learn to Interpret Others </li></ul><ul><li>C . Develop Self-Awareness </li></ul>
  15. 16. <ul><li>D . Develop Observation Skills </li></ul><ul><li>E. Ask for Feedback </li></ul><ul><li>F. Videotape Yourself and Improve </li></ul>
  16. 17. Some Negative Gestures <ul><li>Nervousness </li></ul><ul><li>Hands in pocket </li></ul><ul><li>Biting nails </li></ul><ul><li>Scratching </li></ul><ul><li>Looking at the Ceiling </li></ul>
  17. 18. Negative Gestures <ul><li>2. Aggressiveness </li></ul><ul><li>Staring </li></ul><ul><li>Pointing at Someone </li></ul><ul><li>Showing a Fist </li></ul>
  18. 19. Negative Gestures <ul><li>3 . Rudeness </li></ul><ul><li>Shaking Hands too Hard </li></ul><ul><li>Whisper </li></ul><ul><li>Yawn </li></ul><ul><li>Looking at watch </li></ul>
  19. 20. Negative Gestures <ul><li>4. Self Centeredness </li></ul><ul><li>Eyes closed while talking </li></ul><ul><li>Head bent back wards </li></ul>
  20. 21. Negative Gestures <ul><li>5 . Superiority </li></ul><ul><li>Not acknowledging greetings </li></ul><ul><li>Shouting orders </li></ul><ul><li>Continue to work as others speak </li></ul><ul><li>Reclining in chair </li></ul>
  21. 22. Non Verbal Communication KOPPACT <ul><li>K- Kinesics (Body) </li></ul><ul><li>O- Occulesics (Eyes) </li></ul><ul><li>P- Para-linguistics (Manner) </li></ul><ul><li>P- Proxemics (Space) </li></ul><ul><li>A- Artifactics (Objects) </li></ul><ul><li>C- Chronemics (Time) </li></ul><ul><li>T- Tactilics/Haptics (Touch) </li></ul>

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