LibQual: From a snapshot to a full picture

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LibQual: From a snapshot to a full picture

  1. 1. Life after LibQUAL+TM Presented by Olga Koz
  2. 2. Interpretation Synthesis Action Presentation
  3. 3. The purpose, the perspective, applicability, and limitations Input metric Process metrics Output metrics Outcome metrics Performance metrics LibQual Environment evaluation
  4. 4. Interpretation of raw data • Identify service gaps/gap analysis • Relationship between a few variables within LibQual: space/ e- resources use
  5. 5. • Relationship between LibQual metrics and other metrics (input, output, process, outcomes) • Benchmarking • Prediction & trend metrics: latitudinal comparison of surveys
  6. 6. • Easy to fix problems • Balanced Scorecard • Evidence – based planning • Targeted assessment (causation, asking more questions)
  7. 7. Presentation UMASS Dashboard based on Tableau software North Carolina State U.

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