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Serving Alcohol 
Responsibly to Your 
Guests 
November 18, 2014 
2:00 - 3:00 p.m. 
Heartland Payment Systems is the 
Lead ...
2
 View, select and test your audio 
 Submit questions 
 Questions addressed at the end 
of today’s session 
 Everyone w...
Your Speakers 
Eric Wolf 
Ohio Department of 
Public Safety, 
Ohio Investigative Unit 
Brad Toft 
Kinker-Eveleigh 
Insuran...
Ohio Agencies Involved With 
Liquor Permits and Frequent 
Violations 
Eric W. Wolf 
Enforcement Commander 
Ohio Investigat...
Ohio Agencies 
Ohio Department of Commerce 
Division of Liquor Control 
Ohio Department of Public Safety 
Ohio Investigati...
Division of Liquor Control 
 Responsible for controlling the manufacture, 
distribution, and sale of all alcoholic bevera...
Ohio Investigative Unit 
 Enforcement of Ohio’s liquor laws and 
regulations at licensed and non-licensed 
locations. 
 ...
Attorney General’s Office 
Liquor Unit 
 Responsible for the prosecution of all 
violations/citations before the Liquor C...
Ohio Liquor Control 
Commission 
 A neutral and independent agency comprised of three 
members appointed by the Governor....
Frequent Violations 
 Minors 
 Sale or Furnishing Alcohol to Underage 
[ORC 4301.69(A)] 
 Allowing Underage to Possess ...
Frequent Violations 
 Gambling 
• Instant Bingo without a License 
• Electronic Video Gambling Machines 
 SNAP Benefit F...
Frequent Violations 
 Sales to Intoxicated Persons [ORC 4301.22(B)] 
 Sunday Sales [ORC 4301.22(C)] 
 After Hours [OAC ...
Assistance for Permit Holders 
 Alcohol Server Knowledge 
(ASK) Program 
• Free training provided by OIU 
• Covers Freque...
Gary Gillett 
Gillett Law Office 
175 S. Third St., Suite 505 
Columbus, OH 43215 
(614) 224-9368 
15
Underage Sale 
 No permit holder shall sell or furnish 
alcohol to any person under (21) twenty-one 
years old. (O.R.C. S...
Administrative Track 
 Citation “Violation Notice” 
17
18
Administrative Track 
 Questionnaire 
19
20
Administrative Track 
 Cases are brought in front of the Ohio 
Liquor Control Commission 
21
22
Administrative Track 
 More informal proceedings 
 Potential Sanctions 
• Fines (i.e. forfeiture) 
• Suspension (§ 4301....
Administrative Track 
 Amount of fines (§ 4301.252) 
 Selling and Furnishing as two citations. 
 Standard for Revocatio...
25
Administrative Track 
Timing of payment (21 days) 
 Appeal option 
26
Criminal Proceeding 
 Brought in the local court with Jurisdiction 
 Effect on Commission Case 
• Not automatically beho...
Sales to Intoxicated Persons 
 No permit holder shall sell or furnish 
alcohol to an intoxicated person 
[4301.22(B)] 
 ...
Brad Toft 
Commercial Lines Agent 
Kinker-Eveleigh Insurance 
Agency 
7750 Montgomery Rd. 
Cincinnati, OH 45236 
(513) 891...
Underwriting 
 How insurance carrier underwriters 
address the server training questions on 
applications 
 How liquor p...
 Liquor Liability 
 Assault and battery 
 Examples 
Claims 
31
Shellie O’Toole 
Managing Director, Member 
Services 
Ohio Restaurant Association 
1525 Bethel Road 
Columbus, OH 43220 
S...
Responsible 
Alcohol Service 
Alcohol Program 
 Managers 
 Bartenders 
 Servers 
 Bouncers 
 Security 
 Valets 
 Ow...
Responsible 
Alcohol Service 
Manager Training and Certification 
 Developed by a team of industry subject matter experts...
Responsible 
Alcohol Service 
The program course is divided into four 
key sections: 
 Law and Your Responsibility 
 Rec...
Responsible 
Alcohol Service 
 Available in print and online for 
greater convenience. 
 Course materials are consistent...
Responsible 
Alcohol Service 
Options: 
 Classroom English & Spanish 2, 4, 6 hours 
 Online English 90 - 120 minutes 
90...
Responsible 
Alcohol Service 
Product Retail Member 
SSA Participants Guide $22.00 $18.70 
w/ Exam Answer Sheet 
English o...
www.servsafe.com/ss/sra/oh/ 
39
Responsible 
Alcohol Service 
ServSafe.com/HOLIDAY 
40
Manager Training 
Managers, Supervisors, 
Chefs, Persons in Charge of 
Establishment, First-Year 
Culinary Students, Exped...
42
Thank you! 
 February 15 - ServSafe Food Handler Training during 
NAPICS; Columbus Convention Center 
 February 16 - ORA...
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Serving Alcohol Responsibly to Your Guests

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We at the ORA understand that, if you have a liquor license, alcohol service is an important part of your business and especially at this time of the year. Therefore, it is important to know what will help ensure that your staff safely and responsibly serves alcohol to your guests.
Improper staff training may lead to workers’ compensation claims or worse, the loss of your liquor license or your business. The ORA is your resource for professional education, in this subject area and in many others. Register for this Nov. 18 webinar to learn from and have your questions answered by experts.

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Serving Alcohol Responsibly to Your Guests

  1. 1. Serving Alcohol Responsibly to Your Guests November 18, 2014 2:00 - 3:00 p.m. Heartland Payment Systems is the Lead Sponsor of all RES events. The ORA Restaurant Education Series (RES) provides members free access to educational events that help them sustain and grow their businesses and are developed based on member feedback. RES events support a key ORA initiative: the education of our members.
  2. 2. 2
  3. 3.  View, select and test your audio  Submit questions  Questions addressed at the end of today’s session  Everyone will receive an email with a link to view a recorded version of today’s session  Your feedback is important! A survey will pop up after the close of the webinar. Please complete it. 3
  4. 4. Your Speakers Eric Wolf Ohio Department of Public Safety, Ohio Investigative Unit Brad Toft Kinker-Eveleigh Insurance Agency Shellie O’Toole Ohio Restaurant Association Gary Gillett Gary Gillett Law Office 4
  5. 5. Ohio Agencies Involved With Liquor Permits and Frequent Violations Eric W. Wolf Enforcement Commander Ohio Investigative Unit 1970 W. Broad Street Columbus, OH 43223 (614) 644-2415 5
  6. 6. Ohio Agencies Ohio Department of Commerce Division of Liquor Control Ohio Department of Public Safety Ohio Investigative Unit Ohio Attorney General’s Office Ohio Liquor Control Commission 6
  7. 7. Division of Liquor Control  Responsible for controlling the manufacture, distribution, and sale of all alcoholic beverages in Ohio.  The Division is the State’s sole purchaser & distributor of spirituous liquor.  Process the issuance and renewal of over 24,000 permits - including manufacturers, distributors, and retailers.  Spirituous liquor is sold through over 450 liquor agencies (private businesses contracted with the Division). 7
  8. 8. Ohio Investigative Unit  Enforcement of Ohio’s liquor laws and regulations at licensed and non-licensed locations.  Investigation of USDA SNAP Program (Food Stamp) violations.  Investigating tobacco sales violations. 8
  9. 9. Attorney General’s Office Liquor Unit  Responsible for the prosecution of all violations/citations before the Liquor Control Commission.  Schedules all hearings before the Commission.  Represents the Division of Liquor Control on any appeals of division decisions before the LCC.  Represents the Commission on any appeals of commission decisions through the court system. 9
  10. 10. Ohio Liquor Control Commission  A neutral and independent agency comprised of three members appointed by the Governor.  The Commission hears citation cases concerning alleged violations of Ohio’s liquor laws and rules.  The Commission considers the merits of each case and has the authority to suspend or revoke the liquor permit if it finds the permit holder guilty. They can also impose a monetary fine in lieu of suspension and /or revocation. In addition, the commission hears appeals.  The commission has general policy-making powers regarding production, sales, advertising, etc. 10
  11. 11. Frequent Violations  Minors  Sale or Furnishing Alcohol to Underage [ORC 4301.69(A)]  Allowing Underage to Possess / Consume Alcohol [ORC 4301.69(B)]  Good Faith Acceptance of False Identification [ORC 4301.639] 11
  12. 12. Frequent Violations  Gambling • Instant Bingo without a License • Electronic Video Gambling Machines  SNAP Benefit Fraud • Sales of Ineligible Items • Direct Exchange of Benefits for Cash 12
  13. 13. Frequent Violations  Sales to Intoxicated Persons [ORC 4301.22(B)]  Sunday Sales [ORC 4301.22(C)]  After Hours [OAC 4301:1-1-49]  Permitting Removal of Alcohol Sold for On- Premises Consumption [ORC 4301.21(D)]  Underage Employment  Obstruction of Inspection [ORC 4301.66]  Tax Issues 13
  14. 14. Assistance for Permit Holders  Alcohol Server Knowledge (ASK) Program • Free training provided by OIU • Covers Frequent Violations • Recognized training by the Ohio Liquor Control Commission • For Additional Information, visit oiu.ohio.gov 14
  15. 15. Gary Gillett Gillett Law Office 175 S. Third St., Suite 505 Columbus, OH 43215 (614) 224-9368 15
  16. 16. Underage Sale  No permit holder shall sell or furnish alcohol to any person under (21) twenty-one years old. (O.R.C. Sections 4301.22)) 16
  17. 17. Administrative Track  Citation “Violation Notice” 17
  18. 18. 18
  19. 19. Administrative Track  Questionnaire 19
  20. 20. 20
  21. 21. Administrative Track  Cases are brought in front of the Ohio Liquor Control Commission 21
  22. 22. 22
  23. 23. Administrative Track  More informal proceedings  Potential Sanctions • Fines (i.e. forfeiture) • Suspension (§ 4301.252. Forfeiture in lieu of suspension or revocation) • Revocation 23
  24. 24. Administrative Track  Amount of fines (§ 4301.252)  Selling and Furnishing as two citations.  Standard for Revocation.  Issuance of Decision (Order) 24
  25. 25. 25
  26. 26. Administrative Track Timing of payment (21 days)  Appeal option 26
  27. 27. Criminal Proceeding  Brought in the local court with Jurisdiction  Effect on Commission Case • Not automatically beholden to criminal courts resolution • Proof of Conviction / Not Guilty Verdict 27
  28. 28. Sales to Intoxicated Persons  No permit holder shall sell or furnish alcohol to an intoxicated person [4301.22(B)]  Numerous types of liability • Criminal • Administrative (Citation before Liquor Control Commission) • "Dram Shop" Law 28
  29. 29. Brad Toft Commercial Lines Agent Kinker-Eveleigh Insurance Agency 7750 Montgomery Rd. Cincinnati, OH 45236 (513) 891-6615 btoft@ekinker.com 29
  30. 30. Underwriting  How insurance carrier underwriters address the server training questions on applications  How liquor percentages determine a restaurant class code  The type of liquor being served 30
  31. 31.  Liquor Liability  Assault and battery  Examples Claims 31
  32. 32. Shellie O’Toole Managing Director, Member Services Ohio Restaurant Association 1525 Bethel Road Columbus, OH 43220 Sotoole@ohiorestaurant.org (800) 282-9049 32
  33. 33. Responsible Alcohol Service Alcohol Program  Managers  Bartenders  Servers  Bouncers  Security  Valets  Owners 33
  34. 34. Responsible Alcohol Service Manager Training and Certification  Developed by a team of industry subject matter experts, academics and regulatory professionals.  Contains the latest FDA Food Code, food safety science, and industry best practices; based on a new Job Task Analysis.  Developed by highly qualified, instructional designers, and technical advisors.  Implementation of training can mitigate risks, fines, and legal action involved in serving alcohol. 34
  35. 35. Responsible Alcohol Service The program course is divided into four key sections:  Law and Your Responsibility  Recognizing and Preventing Intoxication  Checking IDs  Handling Difficult Situations 35
  36. 36. Responsible Alcohol Service  Available in print and online for greater convenience.  Course materials are consistent between online and classroom settings.  Lessons and online testing are currently available in English and Spanish.  Bilingual service center representative available to answer questions. 36
  37. 37. Responsible Alcohol Service Options:  Classroom English & Spanish 2, 4, 6 hours  Online English 90 - 120 minutes 90 days to complete  40 question - primary exam  70 question - advanced exam (proctor)  3 year / national certificate 37
  38. 38. Responsible Alcohol Service Product Retail Member SSA Participants Guide $22.00 $18.70 w/ Exam Answer Sheet English or Spanish SSA Online Course & Advanced Exam or Primary Exam $30.00 $25.50 Additional Products: Instructor Toolkit, Instructor Guide, Videos and DVD’s 38
  39. 39. www.servsafe.com/ss/sra/oh/ 39
  40. 40. Responsible Alcohol Service ServSafe.com/HOLIDAY 40
  41. 41. Manager Training Managers, Supervisors, Chefs, Persons in Charge of Establishment, First-Year Culinary Students, Expeditor Alcohol Program Managers, Bartenders, Servers, Bouncers, Valets Food Handler Program Chefs, Cooks, Team Leaders, Culinary Students, Servers, Bussers, Front Line, Prep, Stewards, Hourly Staff Allergens Program Managers, Supervisors, Chefs, Cooks, Servers, Food Handlers, Hosts, Bussers, Front-of-the-House Staff, Back-of-the-House Staff 41
  42. 42. 42
  43. 43. Thank you!  February 15 - ServSafe Food Handler Training during NAPICS; Columbus Convention Center  February 16 - ORA Safety Training during NAPICS; Columbus Convention Center Go to www.ohiorestaurant.org/res to register or to check out past RES events! 43

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