New Approaches to Dealing with
Malpractice and Maladministration
9th May 2014
Presentation by
Christopher Simpson
Quality ...
What happened at Cskills Awards?
• Letter of Concern from
Ofqual
• Attendance of Malpractice
Investigation by Ofqual
• Inv...
© CITB
Causes
© CITB
Cause and Affect
Service vs Quality
© CITB
Cause and Affect
Effects
© CITB
Customer Service Vs Quality Assurance
Customer Service Vs Quality
 Staff Confidence
 Managing Perceptions
 Chasi...
© CITB
Competence Cycle
• Believe that Cskills Awards was competent
• Did not take an opportunity to Inform Ofqual what we...
What We Did
© CITB
What needed our focus
• Governance Structure
• Review of Staffing Structure
• Full and Systemic Review of Malpracti...
© CITB
What’s Next
Thank you
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New approaches to dealing with malpractice and maladministration - cskills presentation

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New Approaches to Dealing with Malpractice and Maladministration - Cskills Awards
9th May 2014
Presentation by
Christopher Simpson
Quality Assurance Manager/ RO

Published in: Education, Business, Technology
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New approaches to dealing with malpractice and maladministration - cskills presentation

  1. 1. New Approaches to Dealing with Malpractice and Maladministration 9th May 2014 Presentation by Christopher Simpson Quality Assurance Manager/ RO This presentation is confidential and should not be copied, shared or downloaded
  2. 2. What happened at Cskills Awards? • Letter of Concern from Ofqual • Attendance of Malpractice Investigation by Ofqual • Invitation to Ofqual Offices in Coventry • Direction
  3. 3. © CITB Causes
  4. 4. © CITB Cause and Affect Service vs Quality
  5. 5. © CITB Cause and Affect
  6. 6. Effects
  7. 7. © CITB Customer Service Vs Quality Assurance Customer Service Vs Quality  Staff Confidence  Managing Perceptions  Chasing 10s  Working with the Centre  Reduction of Visible Actions for no compliance  Team hide behind the cloak of ‘Providing Good Customer Service’ ‘set your stall out early in the relationship and set your organisations expectations to eliminate misunderstandings’
  8. 8. © CITB Competence Cycle • Believe that Cskills Awards was competent • Did not take an opportunity to Inform Ofqual what we were doing • Direction Received • Implementation of Change • Continuous Change and improvement
  9. 9. What We Did
  10. 10. © CITB What needed our focus • Governance Structure • Review of Staffing Structure • Full and Systemic Review of Malpractice and Maladministration • Centre Agreement and Associated Documentation Updated • Training for Staff, Contractors and Customers
  11. 11. © CITB What’s Next
  12. 12. Thank you

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