Malpractice - lessons learned - ncfe presentation

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Malpractice - lessons learned
ncfe presentation
Stewart Foster, Quality Assurance Manager Linda Gardner, Internal Quality Assurance Leader 7 May 2014

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Malpractice - lessons learned - ncfe presentation

  1. 1. Malpractice – lessons learned Stewart Foster, Quality Assurance Manager Linda Gardner, Internal Quality Assurance Leader 7 May 2014 This presentation is confidential and should not be copied, shared or downloaded
  2. 2. Introduction
  3. 3. Introduction •Stewart Foster – Quality Assurance Manager •Linda Gardner – Internal Quality Assurance Leader
  4. 4. Background to a specific case
  5. 5. Background to a specific case •Reasonable size Private Training Provider •Direct Claim Status on most qualifications •Worked with several Awarding Organisations •Successful External Quality Assurance visits •Good relationships •No negative indications
  6. 6. What happened next
  7. 7. What happened next •Significant number of complaints •Investigated complaints •Action plan implemented and increased monitoring •Centre made improvements •Second investigation •Third investigation
  8. 8. Result
  9. 9. Result •Significant number of portfolios lost •Incorrect claims made •Further issues identified by learners •No evidence provided to counteract learner claims •Termination of centre agreement •Other issues
  10. 10. Resource utilised
  11. 11. Resource utilised •Typically •In this case…
  12. 12. Lessons learned
  13. 13. Specific lessons learned •Centre administration •Sample sizes •Registration patterns •Delivery methods •External Moderation reports •Other
  14. 14. General lessons learned •Internal Procedures •Resources •Quality Assurance •Investigations
  15. 15. Questions

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