My three-essay dissertation investigates recent practices of participatory infrastructure monitoring and their implications for the governance of urban infrastructure services. By introducing the concept of infrastructure legibility, the three essays of this dissertation explore ways to make waste systems and their governance more legible: its formal structure, its informal practices, interactions between the user and the provider, the individual and the system.
Part 1: Putting matter in place – monitoring waste transportation
Part 2: Tacit arrangements – data reporting challenges for recycling cooperatives in Brazil
Part 3: Infrastructure Legibility – a comparative analysis of open311-based citizen feedback systems