Presentation notes at the first Autotask Eastern Canada User Group Conference.

1. 1 st
Eastern Canada
Autotask User
Group

2. Agenda
4:00PM – Welcome/Intro
4:15PM – Len DiCostanzo, SVP Autotask
4:30PM – Keynote, Osama Faris
5:00PM – RMM Integration, Tom Teta
6:00PM – LPI Presentation, Jeff Dryall
6:20PM – Dinner/Open Discussion

3. AUTOTASK
Getting more from
the only resource
you can’t beat up

4. About Me –
yawn….
 2010/11/12 Autotask MVP
 2010 Marketing Award – WatchGuard
 AC Elite Status – can‟t seem to hit Super
Elite

5. About FAR
 MSP „03
 LPI „04
 AT ‟05
 22 clients,1000 endpoints, 500 staff - 2
techs

6. aus·ter·i·ty/ôˈsterit
ē/
Word of the year, Mariam-Webster –
2010

7. INTEGRATE RMM
 Converge your data points
 Quick access to system info
 You‟re a rock star

8. WORKFLOW
 You probably have this…..

9. SOP: Support Services

10. WORKFLOW
cont...
 Reduce “TTT” – time-to-think
 Increase “TTD” – time-to-do
 Look like a rock star

11. CLIENT ACCESS
 “Transfer” data entry
 Improve issue description
 Transparency
 You‟re a rap star

12. CLIENT SURVEYS
 FAR, you suck.
 “You suck” becomes, “why you suck”
 …and then, “actually, you don‟t suck”

13. CONTRACT MANAGEMENT
 Renewal dates, terms, signed
agreements
 Daily Alerts – awesome feature!
 Save your mental muscle

14. SUMMARY
 AT Academy
 AT CommunITy
 Feature Request Forum
 Orlando Conference