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© Operational Excellence Consulting. All rights reserved.
© Operational Excellence Consulting. All rights reserved.
Seven ...
© Operational Excellence Consulting. All rights reserved. 2
Learning Objectives
• To understand the seven management and p...
© Operational Excellence Consulting. All rights reserved. 3
Contents
1. Introduction
2. Affinity Diagram
3. Relations Diag...
© Operational Excellence Consulting. All rights reserved.
Introduction to the Seven
Advanced Tools of Quality
1
© Operational Excellence Consulting. All rights reserved. 5
Introduction
• A committee for developing QC tools affiliated ...
© Operational Excellence Consulting. All rights reserved. 6
Seven Advanced Tools of Quality
Also known as…
• Seven New Too...
© Operational Excellence Consulting. All rights reserved. 7
Relation Between Advanced & Basic QC
Tools
Facts
Data
Numerica...
© Operational Excellence Consulting. All rights reserved. 8
The Seven Advanced Tools of Quality
1. Affinity Diagram
2. Rel...
© Operational Excellence Consulting. All rights reserved. 9
Description of the Management Tools
Management Tools Descripti...
© Operational Excellence Consulting. All rights reserved.
Affinity Diagram
2
© Operational Excellence Consulting. All rights reserved. 11
Affinity Diagram
• Purpose
 To gather large amounts of textu...
© Operational Excellence Consulting. All rights reserved. 12
Affinity Diagram
Type the problem here, e.g. Teamwork Issues
...
© Operational Excellence Consulting. All rights reserved. 13
Example of Affinity Diagram
Orders Consistently Late Last Qua...
© Operational Excellence Consulting. All rights reserved.
Tree Diagram
4
© Operational Excellence Consulting. All rights reserved. 15
Tree Diagram
• Purpose
 Breaks down broad categories into fi...
© Operational Excellence Consulting. All rights reserved. 16
Tree Diagram
• When to Use (con’t)
 When evaluating implemen...
© Operational Excellence Consulting. All rights reserved. 17
Tree Diagram
To
Accomplish
Secondary
Means
Primary
Means
3rd ...
© Operational Excellence Consulting. All rights reserved. 18
Tree Diagram – Example 1
Equipment Losses Breakdown Structure...
© Operational Excellence Consulting. All rights reserved. 19
Tree Diagram – Example 2
Project Risks
Technical
Requirements...
© Operational Excellence Consulting. All rights reserved.
Matrix Diagram
5
© Operational Excellence Consulting. All rights reserved. 21
Matrix Diagram
• Purpose
 To show the relationship between t...
© Operational Excellence Consulting. All rights reserved. 22
Matrix Diagram
• When to Use
 Provide information about the ...
© Operational Excellence Consulting. All rights reserved. 23
Example 1: L-Shaped Matrix Diagram
Cost
Handling
Features
Com...
© Operational Excellence Consulting. All rights reserved. 24
Complaints from
Tenants     
Crowded lift lobby   Δ Δ ...
© Operational Excellence Consulting. All rights reserved. 25
Example 3: X-Shaped Matrix Diagram
© Operational Excellence Consulting. All rights reserved.
About
Operational Excellence
Consulting
© Operational Excellence Consulting. All rights reserved. 27
About Operational Excellence
Consulting
• Operational Excelle...
© Operational Excellence Consulting. All rights reserved.
END OF PREVIEW
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Seven Advanced Tools of Quality by Operational Excellence Consulting

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The seven basic quality tools are effective for data analysis, process control, and quality improvement (numerical data). However, these basic tools cannot be used for verbal data. To organize verbal data into useful information, you would require the advanced quality tools or the seven management and planning tools.

The seven advanced tools of quality were developed with a design approach to organize verbal data diagramatically. These tools work in conjunction with the basic quality tools and can be used by management and staff to develop ideas and formulate plans for improved project management.

LEARNING OBJECTIVES

1. To understand the seven management and planning tools for project planning and management.
2. To learn how to apply the seven management and planning tools to projects, communication and daily management work.

CONTENTS

1. Introduction
2. Affinity Diagram
3. Relations Diagram
4. Tree Diagram
5. Matrix Diagram
6. Matrix Data Analysis Chart
7. Arrow Diagram
8. Process Decision Program Chart (PDPC)

To download this complete presentation, visit:
http://www.oeconsulting.com.sg

Published in: Business

Seven Advanced Tools of Quality by Operational Excellence Consulting

  1. 1. © Operational Excellence Consulting. All rights reserved. © Operational Excellence Consulting. All rights reserved. Seven Advanced Tools of Quality
  2. 2. © Operational Excellence Consulting. All rights reserved. 2 Learning Objectives • To understand the seven management and planning tools for project planning and management. • To learn how to apply the seven management and planning tools to projects, communication and daily work.
  3. 3. © Operational Excellence Consulting. All rights reserved. 3 Contents 1. Introduction 2. Affinity Diagram 3. Relations Diagram 4. Tree Diagram 5. Matrix Diagram 6. Matrix Data Analysis Chart 7. Arrow Diagram 8. Process Decision Program Chart (PDPC) NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: http://www.oeconsulting.com.sg
  4. 4. © Operational Excellence Consulting. All rights reserved. Introduction to the Seven Advanced Tools of Quality 1
  5. 5. © Operational Excellence Consulting. All rights reserved. 5 Introduction • A committee for developing QC tools affiliated with JUSE was set up in April 1972 • Aim was to develop more QC techniques with design approach that can be used by management and staff • Work in conjunction with original Seven Basic Tools • Developed to organize verbal data diagrammatically • Seven Basic Tools are effective for data analysis, process control, and quality improvement (numerical data) • Used together increases TQM effectiveness
  6. 6. © Operational Excellence Consulting. All rights reserved. 6 Seven Advanced Tools of Quality Also known as… • Seven New Tools • Seven Management & Planning Tools • Seven Management Tools
  7. 7. © Operational Excellence Consulting. All rights reserved. 7 Relation Between Advanced & Basic QC Tools Facts Data Numerical Data Verbal Data Seven Basic Tools Seven Advanced Tools Organize Information •Analytical approach Define problem after collecting numerical data Define problem after collecting verbal data •Generate Ideas •Formulate Plans Source: Nayatani, Y., The Seven New QC Tools
  8. 8. © Operational Excellence Consulting. All rights reserved. 8 The Seven Advanced Tools of Quality 1. Affinity Diagram 2. Relations Diagram 3. Tree Diagram 4. Matrix Diagram 5. Matrix Data Analysis Chart 6. Arrow Diagram 7. Process Decision Program Chart (PDPC)
  9. 9. © Operational Excellence Consulting. All rights reserved. 9 Description of the Management Tools Management Tools Description Affinity Diagram Organizes a large number of ideas into their natural relationships. Relations Diagram Shows cause-and-effect relationships and helps you analyze the natural links between different aspects of a complex situation. Tree Diagram Breaks down broad categories into finer and finer levels of detail, helping you move your thinking step by step from generalities to specifics. Matrix Diagram Shows the relationship between two, three or four groups of information and can give information about the relationship, such as its strength, the roles played by various individuals, or measurements. Matrix Data Analysis Chart A complex mathematical technique for analyzing matrices, often replaced in this list by the similar prioritization matrix. One of the most rigorous, careful and time-consuming of decision-making tools, a prioritization matrix is an L-shaped matrix that uses pairwise comparisons of a list of options to a set of criteria in order to choose the best option(s). Arrow Diagram Shows the required order of tasks in a project or process, the best schedule for the entire project, and potential scheduling and resource problems and their solutions. Process Decision Program Chart (PDPC) Systematically identifies what might go wrong in a plan under development.
  10. 10. © Operational Excellence Consulting. All rights reserved. Affinity Diagram 2
  11. 11. © Operational Excellence Consulting. All rights reserved. 11 Affinity Diagram • Purpose  To gather large amounts of textual data (ideas, opinions, issues) and organizes them into groupings based on their natural relationships.  The affinity process is often used to group ideas generated by brainstorming. • When to use  When new ideas or new patterns of thinking are required.  To generate a large list of possibilities.  Sift through large volumes of data.
  12. 12. © Operational Excellence Consulting. All rights reserved. 12 Affinity Diagram Type the problem here, e.g. Teamwork Issues Group 1 Type the cause of the problem here Type the cause of the problem here Type the cause of the problem here Group 3 Type the cause of the problem here Type the cause of the problem here Type the cause of the problem here Group 2 Type the cause of the problem here Type the cause of the problem here Type the cause of the problem here Group 4 Type the cause of the problem here Type the cause of the problem here Type the cause of the problem here
  13. 13. © Operational Excellence Consulting. All rights reserved. 13 Example of Affinity Diagram Orders Consistently Late Last Quarter Communications Issues Sales & Marketing Fail to alert when price changes may affect volume Inconsistent adherence to due dates Fail to check production schedule before promising product Manufacturing Fail to keep production schedule updated Fail to keep inventory updated Fail to communicate unscheduled equipment down-time Equipment Issues Equipment Breakdown Inconsistent adherence to maintenance dates Equipment operated outside of specifications Old equipment, due to be replaced, not operating at peak capacity External Factors Major Supplier Filed for Bankruptcy Just-in-time inventory system failed Lack of inventory affects 60 orders New supplier overloaded with new clients
  14. 14. © Operational Excellence Consulting. All rights reserved. Tree Diagram 4
  15. 15. © Operational Excellence Consulting. All rights reserved. 15 Tree Diagram • Purpose  Breaks down broad categories into finer and finer levels of detail, helping us to think step by step from generalities to specifics. • When to Use  When an issue is known or being addressed in broad generalities and you must move to specific details, such as when developing logical steps to achieve an objective.  When developing actions to carry out a solution or other plan.  When analyzing processes in detail.  When probing for the root cause of a problem.
  16. 16. © Operational Excellence Consulting. All rights reserved. 16 Tree Diagram • When to Use (con’t)  When evaluating implementation issues for several potential solutions.  After an affinity diagram or relations diagram has uncovered key issues.  As a communication tool, to explain details to others.
  17. 17. © Operational Excellence Consulting. All rights reserved. 17 Tree Diagram To Accomplish Secondary Means Primary Means 3rd Level Means 3rd Level Means Secondary Means 3rd Level Means 3rd Level Means Secondary Means Primary Means 3rd Level Means 3rd Level Means Secondary Means 3rd Level Means 3rd Level Means
  18. 18. © Operational Excellence Consulting. All rights reserved. 18 Tree Diagram – Example 1 Equipment Losses Breakdown Structure (Horizontal Tree Diagram)
  19. 19. © Operational Excellence Consulting. All rights reserved. 19 Tree Diagram – Example 2 Project Risks Technical Requirements Technology Complexity External Subcontractors Regulatory Market Customer Weather Organizational Project Dependencies Resources Funding Priorization Project Management Estimating Planning Controlling Communication Risk Breakdown Structure (Vertical Tree Diagram)
  20. 20. © Operational Excellence Consulting. All rights reserved. Matrix Diagram 5
  21. 21. © Operational Excellence Consulting. All rights reserved. 21 Matrix Diagram • Purpose  To show the relationship between two or more groups of information.  The matrix enables the team to select the best option or set priorities. The possible action points are compared with criterion that enables the team to align their decision towards the business objectives. • Types of Matrix Diagrams  L-shaped, T-shaped, Y-shaped, X-shaped, and C-shaped
  22. 22. © Operational Excellence Consulting. All rights reserved. 22 Matrix Diagram • When to Use  Provide information about the relationship, such as its strength, the roles played by various individuals, or measurements.  When a decision is required by integrating the perspective and position of others in order to reach a consensus.  To clarify the cause and effect relationship.  To clarify relationships among quality characteristics.  To organize data for collection.  To evaluate options for implementing countermeasures.
  23. 23. © Operational Excellence Consulting. All rights reserved. 23 Example 1: L-Shaped Matrix Diagram Cost Handling Features Compact Size Quality of Shots Nikon F4   Δ  Nikon F90 Δ    Nikon FM2 Δ Δ   Nikon F50  Δ Δ  Nikon F-601   Δ  Evaluation of Cameras Criteria Camera Model Key:  Strong Relationship  Average Relationship Δ Weak Relationship
  24. 24. © Operational Excellence Consulting. All rights reserved. 24 Complaints from Tenants      Crowded lift lobby   Δ Δ  Use air freshener Δ Δ Δ  Δ Scratches in lifts Δ  X X  Number of tenants Transport potted plants in lift Soil from potted plants Smell of fertilizer from plants Potted plants transported at peak hours Use artificial plants X X    Transport potted plants after 5.30 pm   Δ Δ  Use hydro-culture X    Δ Example 2: T-Shaped Matrix Diagram Causes Observations Solutions Key:  Strong Relationship  Relationship Exists Δ Weak Relationship ✕ No Relationship
  25. 25. © Operational Excellence Consulting. All rights reserved. 25 Example 3: X-Shaped Matrix Diagram
  26. 26. © Operational Excellence Consulting. All rights reserved. About Operational Excellence Consulting
  27. 27. © Operational Excellence Consulting. All rights reserved. 27 About Operational Excellence Consulting • Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. • The firm’s mission is to create business value for organizations through innovative operational excellence management training and consulting solutions. • OEC takes a unique “beyond the tools” approach to enable clients develop internal capabilities and cultural transformation to achieve sustainable world-class excellence and competitive advantage. For more information, please visit www.oeconsulting.com.sg
  28. 28. © Operational Excellence Consulting. All rights reserved. END OF PREVIEW To download this presentation, please visit: www.oeconsulting.com.sg

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