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ISO 9001:2015 (Quality Management System) Poster

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ISO 9001:2015 (Quality Management System) Poster

The ISO 9001:2015 QMS poster captures the key concepts, principles and key clause structure of the Quality Management System. The poster comes in two themes: color and blue. Formatted in PDF, the poster is can be easily printed on an A3-sized paper.

The poster complements the ISO 9001:2015 Awareness presentation material. It is a useful and cost-effective tool that can be printed and distributed to attendees of your ISO 9001:2015 awareness session. It serves as a takeaway and summary of your ISO 9001:2015 presentation.

The ISO 9001:2015 QMS Poster consists of four key information as follow:

1. The Seven Quality Management Principles
* Customer focus, Leadership, Engagement of people, Process approach, Improvement, Evidence-based decision making, and Relationship management.

2. The Plan-Do-Check-Act (PDCA) Process Drives the Quality Management System
* Explains the purpose of each phase of the Plan, Do, Check and Act cycle
* Acts as a prime mover of the QMS
* Powers the Continual Improvement process

3. The ISO 9001 Approach is Based on the PDCA Cycle
* Demonstrates the flow from Customer Requirements to the final outcomes of the QMS

4. The ISO 9001:2015 Key Clause Structure (4-10) which is based on the High-Level Structure for Management System Standards
* Highlights the key clause structure and the sub-clauses of the QMS

The ISO 9001:2015 QMS poster captures the key concepts, principles and key clause structure of the Quality Management System. The poster comes in two themes: color and blue. Formatted in PDF, the poster is can be easily printed on an A3-sized paper.

The poster complements the ISO 9001:2015 Awareness presentation material. It is a useful and cost-effective tool that can be printed and distributed to attendees of your ISO 9001:2015 awareness session. It serves as a takeaway and summary of your ISO 9001:2015 presentation.

The ISO 9001:2015 QMS Poster consists of four key information as follow:

1. The Seven Quality Management Principles
* Customer focus, Leadership, Engagement of people, Process approach, Improvement, Evidence-based decision making, and Relationship management.

2. The Plan-Do-Check-Act (PDCA) Process Drives the Quality Management System
* Explains the purpose of each phase of the Plan, Do, Check and Act cycle
* Acts as a prime mover of the QMS
* Powers the Continual Improvement process

3. The ISO 9001 Approach is Based on the PDCA Cycle
* Demonstrates the flow from Customer Requirements to the final outcomes of the QMS

4. The ISO 9001:2015 Key Clause Structure (4-10) which is based on the High-Level Structure for Management System Standards
* Highlights the key clause structure and the sub-clauses of the QMS

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ISO 9001:2015 (Quality Management System) Poster

  1. 1. Customer Focus Leadership Engagement of People Process ApproachImprovement Evidence- based Decision Making Relationship Management CUSTOMER FOCUS The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. LEADERSHIP Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives. EVIDENCE-BASED DECISION MAKING Decisions based on the analysis and evaluation of data and information are more likely to produce desired results. RELATIONSHIP MANAGEMENT For sustained success, an organization manages its relationships with interested parties, such as suppliers. QUALITY MANAGEMENT PRINCIPLES PROCESS APPROACH Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. IMPROVEMENT Successful organizations have an ongoing focus on improvement. ENGAGEMENT OF PEOPLE Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value. The Seven Quality Management Principles The Plan-Do-Check-Act (PDCA) Process Drives the Quality Management System Organization and its context (4) Customer Requirements Customer Satisfaction Products and services Results of the QMS Needs and expectations of relevant interested parties (4) Leadership (5) Performance evaluation (9) Support & Operation (7,8) Planning (6) Improvement (10) Plan Do CheckAct PLAN DO CHECK ACT 4. Context of the organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance evaluation 10. Improvement 4.1 Understanding the organization and its context 5.1 Leadership and commitment 6.1 Actions to address risks and opportunities 7.1 Resources 8.1 Operational planning and control 9.1 Monitoring, measurement, analysis and evaluation 10.1 General 4.2 Understanding the needs and expectations of interested parties 5.2 Policy 6.2 Quality objectives and planning to achieve them 7.2 Competence 8.2 Requirements for products and services 9.2 Internal audit 10.2 Nonconformity and corrective action 4.3 Determining the scope of the QMS 5.3 Organizational roles, responsibilities and authorities 6.3 Planning of changes 7.3 Awareness 8.3 Design and development of products and services 9.3 Management review 10.3 Continual improvement 4.4 QMS and its processes 7.4 Communication 8.4 Control of externally provided processes, products and services 7.5 Documented information 8.5 Production and service provision 8.6 Release of products and services 8.7 Control of nonconforming outputs Implement the processes of the QMS Establish objectives, programs and processes necessary to deliver results in accordance with the organization’s QMS policy Monitor and measure activities and processes with regard to the QMS policy and objectives, and report the results Take actions to continually improve the QMS performance to achieve the intended outcomes Plan Do Act Check The ISO 9001 Approach is Based on the PDCA Cycle ISO 9001:2015 Key Clause Structure (4-10) ISO 9001:2015 Quality Management System (QMS) © Operational Excellence Consulting. All rights reserved. Source: Based on ISO, 2015.
  2. 2. Customer Focus Leadership Engagement of People Process ApproachImprovement Evidence- based Decision Making Relationship Management CUSTOMER FOCUS The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. LEADERSHIP Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives. EVIDENCE-BASED DECISION MAKING Decisions based on the analysis and evaluation of data and information are more likely to produce desired results. RELATIONSHIP MANAGEMENT For sustained success, an organization manages its relationships with interested parties, such as suppliers. QUALITY MANAGEMENT PRINCIPLES PROCESS APPROACH Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. IMPROVEMENT Successful organizations have an ongoing focus on improvement. ENGAGEMENT OF PEOPLE Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value. The Seven Quality Management Principles The Plan-Do-Check-Act (PDCA) Process Drives the Quality Management System Organization and its context (4) Customer Requirements Customer Satisfaction Products and services Results of the QMS Needs and expectations of relevant interested parties (4) Leadership (5) Performance evaluation (9) Support & Operation (7,8) Planning (6) Improvement (10) Plan Do CheckAct PLAN DO CHECK ACT 4. Context of the organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance evaluation 10. Improvement 4.1 Understanding the organization and its context 5.1 Leadership and commitment 6.1 Actions to address risks and opportunities 7.1 Resources 8.1 Operational planning and control 9.1 Monitoring, measurement, analysis and evaluation 10.1 General 4.2 Understanding the needs and expectations of interested parties 5.2 Policy 6.2 Quality objectives and planning to achieve them 7.2 Competence 8.2 Requirements for products and services 9.2 Internal audit 10.2 Nonconformity and corrective action 4.3 Determining the scope of the QMS 5.3 Organizational roles, responsibilities and authorities 6.3 Planning of changes 7.3 Awareness 8.3 Design and development of products and services 9.3 Management review 10.3 Continual improvement 4.4 QMS and its processes 7.4 Communication 8.4 Control of externally provided processes, products and services 7.5 Documented information 8.5 Production and service provision 8.6 Release of products and services 8.7 Control of nonconforming outputs Implement the processes of the QMS Establish objectives, programs and processes necessary to deliver results in accordance with the organization’s QMS policy Monitor and measure activities and processes with regard to the QMS policy and objectives, and report the results Take actions to continually improve the QMS performance to achieve the intended outcomes Plan Do Act Check The ISO 9001 Approach is Based on the PDCA Cycle ISO 9001:2015 Key Clause Structure (4-10) ISO 9001:2015 Quality Management System (QMS) © Operational Excellence Consulting. All rights reserved. Source: Based on ISO, 2015.
  3. 3. © Operational Excellence Consulting. All rights reserved. 3 Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg

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