Although the DMAIC and 8D problem solving methodologies are highly rigorous and require quite a fair bit of tools for data and statistical analysis, these techniques are tailored more for engineers and other professional/technical staff.
However, for shopfloor supervisors, technicians and operators as well as office/administrative support staff, a lighter and simpler problem solving approach is more suitable. The Five Steps of Problem Solving process was developed specifically for this purpose.
Based on the Plan-Do-Check-Act approach, the Five Steps of Problem Solving consist of:
(1) Define the Problem
(2) Analyze Root Cause
(3) Develop Countermeasures
(4) Implement Solutions
(5) Evaluate & Follow Up.
The tools covered in this presentation are the more commonly used ones in problem solving, process improvement and kaizen activities. They include Brainstorming, Flowchart, Pareto Chart, Cause & Effect Diagram and last but not least the Five Whys.
1. Understand the principles and key concepts of problem solving
2. Learn how to apply the five simple steps of problem solving and the common tools
3. Understand the pitfalls to avoid and the critical success factors for successful problem solving
1. Introduction to Problem Solving
2. Five Steps of Problem Solving
3. Common Problem Solving Tools
4. Pitfalls to Avoid
5. Critical Success Factors
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