1. Change
Management
© Operational Excellence Consulting. All rights reserved.
1. ANALYZE CURRENT SITUATION
Identifies the reason for change and
required changes; analyzes impact,
identifies gap and gathers feedback
on proposed changes.
1.1 Identify reason for change
1.2 Assess readiness for change
1.3 Assess impact of change
1.4 Identify gaps
1.5 Gather feedback
Evaluate
Effectiveness
Monitor
Progress
Plan & Launch
Program
Analyze Current
Situation
2. PLAN & LAUNCH PROGRAM
Defines change strategy and
infrastructure; articulates and
defines the entire change process to
bridge the gap between “present
state” and “desired state”.
2.1 Define change strategy
2.2 Set up change infrastructure
2.3 Create awareness and get buy-in
2.4 Develop and communicate plans
2.5 Develop skills
2.6 Launch pilot project
4. EVALUATE EFFECTIVENESS
Reviews results of change process
with appropriate follow-up actions;
supports culture change; shares
success stories and learning points;
reward and recognize successful
change.
4.1. Review results
4.2. Share success stories
4.3. Provide follow up support
4.4. Reward and recognize
3. MONITOR PROGRESS
Monitors the change transition and
transformation process; assesses and
measures change effectiveness on
people, processes and systems;
addresses resistance to change.
3.1 Monitor change process
3.2 Overcome resistance to change
3.3 Assess behavioral changes
3.4 Measure effectiveness
3.5 Provide support
A systematic approach to managing change
ensures greater buy-in and support for the
change program.
“Vision without action is merely a dream. Action
without vision just passes the time. Vision and action
can change the world.”
Joel A. Barker, futurist
CHANGE
MANAGEMENT
PROCESS

2. Change
Management
© Operational Excellence Consulting. All rights reserved.
1. ANALYZE CURRENT SITUATION
Identifies the reason for change and
required changes; analyzes impact,
identifies gap and gathers feedback
on proposed changes.
1.1 Identify reason for change
1.2 Assess readiness for change
1.3 Assess impact of change
1.4 Identify gaps
1.5 Gather feedback
Evaluate
Effectiveness
Monitor
Progress
Plan & Launch
Program
Analyze Current
Situation
2. PLAN & LAUNCH PROGRAM
Defines change strategy and
infrastructure; articulates and
defines the entire change process to
bridge the gap between “present
state” and “desired state”.
2.1 Define change strategy
2.2 Set up change infrastructure
2.3 Create awareness and get buy-in
2.4 Develop and communicate plans
2.5 Develop skills
2.6 Launch pilot project
4. EVALUATE EFFECTIVENESS
Reviews results of change process
with appropriate follow-up actions;
supports culture change; shares
success stories and learning points;
reward and recognize successful
change.
4.1. Review results
4.2. Share success stories
4.3. Provide follow up support
4.4. Reward and recognize
3. MONITOR PROGRESS
Monitors the change transition and
transformation process; assesses and
measures change effectiveness on
people, processes and systems;
addresses resistance to change.
3.1 Monitor change process
3.2 Overcome resistance to change
3.3 Assess behavioral changes
3.4 Measure effectiveness
3.5 Provide support
A systematic approach to managing change
ensures greater buy-in and support for the
change program.
“Vision without action is merely a dream. Action
without vision just passes the time. Vision and action
can change the world.”
Joel A. Barker, futurist
CHANGE
MANAGEMENT
PROCESS

3. © Operational Excellence Consulting. All rights reserved. 3
Operational Excellence Consulting is a management training and consulting
firm that assists organizations in improving business performance and
effectiveness. Based in Singapore, the firm’s mission is to create business
value for organizations through innovative design and operational excellence
management training and consulting solutions. For more information, please
visit www.oeconsulting.com.sg