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Business Excellence Frameworks (2021 Edition)

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Business Excellence Frameworks (2021 Edition)

[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]

This presentation is a collection of PowerPoint diagrams and templates used to convey 100 different business excellence frameworks comprising key strategy, marketing, sales, finance, operations, innovation, IT, technology management, leadership, organization, change and HR models.

The latest updates and additions include frameworks such as SHRM Competency Model, ISO 31000:2018 Risk Management, EFQM (2019), ITIL 4, COBIT 2019, PMBOK 6, Data Management Maturity (DMM) Model, IT4IT Reference Architecture (V2.1), TBM Taxonomy (V3.0) and TOGAF Standard (V9.2) among others.

The frameworks are organized into seven categories:
1. Strategy & Organization
2. Finance & Governance
3. Marketing & Sales
4. Operations, Supply Chain Management & Procurement
5. Innovation & Technology Management
6. Leadership, Change & HR
7. IT Management

[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]

This presentation is a collection of PowerPoint diagrams and templates used to convey 100 different business excellence frameworks comprising key strategy, marketing, sales, finance, operations, innovation, IT, technology management, leadership, organization, change and HR models.

The latest updates and additions include frameworks such as SHRM Competency Model, ISO 31000:2018 Risk Management, EFQM (2019), ITIL 4, COBIT 2019, PMBOK 6, Data Management Maturity (DMM) Model, IT4IT Reference Architecture (V2.1), TBM Taxonomy (V3.0) and TOGAF Standard (V9.2) among others.

The frameworks are organized into seven categories:
1. Strategy & Organization
2. Finance & Governance
3. Marketing & Sales
4. Operations, Supply Chain Management & Procurement
5. Innovation & Technology Management
6. Leadership, Change & HR
7. IT Management

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Business Excellence Frameworks (2021 Edition)

  1. 1. © Operational Excellence Consulting. All rights reserved. This presentation is a collection of PowerPoint diagrams and templates used to convey 100 different business excellence frameworks comprising key strategy, marketing, sales, finance, operations, innovation, IT, technology management, leadership, organization, change and HR models. Business Excellence Frameworks Diagrams and Templates of Business Excellence Frameworks
  2. 2. © Operational Excellence Consulting. All rights reserved. 2 Contents (1 of 3) Strategy & Organization 1. 3C’s Strategy Triangle 2. Ansoff’s Growth Matrix 3. Baldrige Excellence Framework 4. BCG Matrix 5. Blue Ocean Strategy 6. Business Model Canvas 7. EFQM Excellence Model 8. Greiner’s Growth Model 9. Harvard Model of Strategic HRM 10. Hoshin Kanri Strategy Deployment 11. McKinsey’s Three Horizon of Growth 12. McKinsey’s 7-S Framework 13. PESTLE Analysis 14. Porter’s Five Forces 15. Porter’s Generic Strategies 16. Porter’s Value Chain 17. Strategic Dialog 18. SWOT Analysis 19. Treacy & Wiersema Value Disciplines 20. Value Net Model Finance & Governance 21. Activity-Based Costing 22. Balanced Scorecard 23. COBIT 2019 24. Drucker’s Management By Objectives 25. DuPont Analysis 26. ISO 31000:2018 Risk Management 27. PRINCE2 Method 28. Project Management Body of Knowledge (PMBOK 6) 29. Value-Based Management Marketing & Sales 30. Branding Pentagram 31. Curry’s Pyramid 32. Customer Journey Mapping 33. Kotler’s 4P’s of Marketing 34. MABA Analysis 35. Power/Interest Grid for Stakeholder Prioritization NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: https://www.oeconsulting.com.sg
  3. 3. © Operational Excellence Consulting. All rights reserved. 3 Contents (2 of 3) Operations, Supply Chain Management & Procurement 36. 5S Principles 37. 8D problem Solving 38. Eight Wastes of Lean 39. Five Principles of Lean 40. Business Process Reengineering (BPR) 41. COPC CX Standard for VMOs, Release 6.1 42. House of Gemba 43. ISO 9001:2015 Quality Management System 44. Kraljic’s Purchasing Model 45. Lean Leadership & Kaizen Model 46. Lean Management Model (TPS) 47. Lean Maturity Model 48. Mistake Proofing Process (Poka Yoke) 49. PDCA Problem Solving Process 50. Root Cause Analysis (Ishikawa Diagram) 51. Shingo Model for Operational Excellence 52. Six Sigma 53. Total Productive Maintenance (TPM) 54. Training Within Industry (TWI) 55. Value Stream Mapping Innovation & Technology Management 56. De Bono’s Six Thinking Hats 57. Design Thinking Model 58. Disruptive Innovation Model 59. Innovation Circle Model 60. Innovation Matrix 61. Kano Model 62. SCAMPER 63. Stage-Gate Model 64. Technology Adoption Life Cycle 65. Ten Types of Innovation
  4. 4. © Operational Excellence Consulting. All rights reserved. 4 Contents (3 of 3) Leadership, Change & HR 66. ADKAR Change Model 67. AHRI Model of Excellence 68. ATD Competency Model 69. Beer & Nohria E & O Theories 70. Belbin’s Team Roles Model 71. Bridges’ Transition Model 72. Covey’s Seven Habits 73. Covey’s Time Management Matrix 74. Emotional Competence Framework 75. Four Stages of Contribution Model 76. Hamel & Prahalad’s Core Competencies Model 77. High-Impact Learning Organization 78. Hofstede’s Cultural Dimensions 79. IPMA Competency Model 80. Kotter’s Eight-Step Change Process 81. Lencioni’s Five Dysfunctions of a Team 82. Lewin’s Three Stage Change Model 83. Ofman’s Core Quadrant’s Model 84. People Capability Maturity Model (PCMM) 85. Senge’s Five Disciplines 86. SHRM Competency Model 87. Talent Management Framework 88. Tuckman’s Model of Team Development Stages 89. Ulrich’s Five Rules for Leadership 90. Ulrich’s HR Competency Model IT Management 91. Agile Model 92. Capability Maturity Model Integration (CMMI 2.0) 93. Data Management Maturity (DMM) Model 94. ISO/IEC 15504:2012 (SPICE) 95. ISO/IEC 27001:2013 Information Security Management Systems 96. IT Infrastructure Library (ITIL 4) 97. IT4IT Reference Architecture (V2.1) 98. Scrum Model 99. TBM Taxonomy (V3.0) 100. TOGAF Standard (V9.2)
  5. 5. © Operational Excellence Consulting. All rights reserved. 5 The 3C’s Strategy Triangle forms the basis of all strategies and defines the three key factors for competitive advantage 3C’s Strategy Triangle Source: Kenichi Ohmae § Selectivity and sequencing § Make or buy § Cost effectiveness § Segmenting by objectives § Segmenting by customer § Re-segmenting § Changes in customer mix § Power of image § Capitalizing on profit- and cost structure differences § Using tangible and intangible resources Customer Competitor Corporation
  6. 6. © Operational Excellence Consulting. All rights reserved. 6 The Business Model Canvas consists of nine generic building blocks for developing new or documenting existing business models Business Model Canvas Key Partners Key Activities Value Proposition Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams § What are our Key Partners? § Who are our Key Suppliers? § Which Key Resources are we acquiring from partners? § Which Key Activities do partners perform? § What Key Activities do our Value Propositions require? § Our Distribution Channels? § Customer Relationships? § Revenue Streams? § What do we deliver to the customer? § Which one of our customer’s problems are we helping to solve? § What bundles of products and services are we offering to each Customer Segment? § Which customer needs are we satisfying? § What type of relationships does each of our Customer Segment expect us to establish and maintain with them? § Which ones have we established? § How are they integrated with the rest of our business model? § How costly are they? § For whom are we creating value? § Who are our most important customers? § What Key Resources do our Value Propositions require? § Our Distribution Channels? § Customer Relationships? § Revenue Streams? § Through which Channels do our Customer Segments want to be reached? § How are we reaching them now? § How are our Channels integrated? § Which ones worked best? § Which ones are most cost- efficient? § How are we integrating them with customer routines? § What are the most important costs inherent in our business model? § Which Key Resources are most expensive? § Which Key Activities are most expensive? § For what value are our customers really willing to pay? § For what do they currently pay? § How are they currently paying? § How would they prefer to pay? § How much does each Revenue Stream contribute to overall revenues? Source: Strategyzer
  7. 7. © Operational Excellence Consulting. All rights reserved. 7 The McKinsey 7-S framework involves seven interdependent factors which are categorized as either “hard” or “soft” elements Source: McKinsey McKinsey 7-S Framework Structure Systems Style Staff Skills Strategy Shared Values Soft Elements Hard Elements
  8. 8. © Operational Excellence Consulting. All rights reserved. 8 Value Innovation is the cornerstone of Blue Ocean Strategy – placing equal emphasis on value and innovation Blue Ocean Strategy - The Four Actions Framework Eliminate Reduce Raise Create COST VALUE Value Innovation Reduce cost Increase customer value Source: C. Kim, R. Mauborgne
  9. 9. © Operational Excellence Consulting. All rights reserved. 9 Pestle Analysis examines the effect that events or macro influences may have on the performance of a business PESTLE Analysis P E S T L E Political Economic Social Technological Legal Environmental § Government policy § Political stability § Corruption § Foreign trade policy § Tax policy § Labor law § Trade restrictions § Economic growth § Exchange rates § Interest rates § Inflation rates § Disposable income § Unemployment rates § Population growth rate § Age distribution § Career attitudes § Safety emphasis § Health consciousness § Lifestyle attitudes § Cultural barriers § Technology incentives § Level of innovation § Automation § R&D activity § Technological change § Technological awareness § Discrimination laws § Antitrust laws § Employment laws § Consumer protection laws § Copyright and patent laws § Health and safety laws § Weather § Climate § Environmental policies § Climate change § Pressures from NGO’s
  10. 10. © Operational Excellence Consulting. All rights reserved. 10 The Balanced Scorecard focuses the entire organization on financial and non- financial outcomes FINANCIAL BUSINESS PROCESSES Vision and Strategy To succeed financially, how should we appear to our shareholders? LEARNING & GROWTH CUSTOMERS To achieve our vision, how will we sustain our ability to change and improve? To achieve our vision, how should we appear to our customers? To satisfy our shareholders and customers, what business processes must we excel at? Source: Kaplan & Norton Balanced Scorecard
  11. 11. © Operational Excellence Consulting. All rights reserved. 11 COBIT is a leading framework for the governance and management of enterprise IT and is based on six principles of enterprise IT governance Source: ISACA 1. Provide Stakeholder Value 4. Governance Distinct From Management 2. Holistic Approach 5. Tailored to Enterprise Needs 3. Dynamic Governance System 6. End-to-End Governance System COBIT 2019 Governance Principles
  12. 12. © Operational Excellence Consulting. All rights reserved. 12 ISO 31000:2018 is a generic risk management standard which can be used by both public and private organizations and by groups, associations and enterprises of all kinds Source: International Organization for Standardization Risk Evaluation Risk Analysis Risk Identification Risk Assessment Risk Treatment Scope, Context, Criteria COMMUNICATION & CONSULTATION MONITORING & REVIEW RECORDING & REPORTING ISO 31000:2018 Risk Management Model (TEMPLATE)
  13. 13. © Operational Excellence Consulting. All rights reserved. 13 The 4 Ps (or marketing mix) is a description of the strategic position of a product in the marketplace 4 Ps of Marketing Source: Kotler, P. and Keller, K.L. Do you actually produce what your customers want? How much are your customers willing to pay? Product Price Are your products available in the right quantities, in the right place, at the right time? Place How can you best inform/educate groups of customers about your organization and its products Promotion Marketing Mix
  14. 14. © Operational Excellence Consulting. All rights reserved. 14 The 4 Ps of Marketing can be used by organizations as an integral part of its marketing strategy to realize its corporate strategy Source: Kotler, P. and Keller, K.L. 4 Ps of Marketing Competitive forces Regulatory forces Technological forces Political forces Societal forces Economic forces Product/brand positioning Target market selection Competitive advantage Customer Satisfaction Product Price Promotion Place Marketing environment Marketing strategy Marketing mix
  15. 15. © Operational Excellence Consulting. All rights reserved. 15 The Power/Interest Grid for Stakeholder Prioritization is a useful tool for stakeholder analysis in the change management process The Power/Interest Grid Manage Closely Keep Satisfied Monitor (Minimum Effort) Keep Informed Interest Power High Low Low High
  16. 16. © Operational Excellence Consulting. All rights reserved. 16 5S principles provide a visual and disciplined approach to workplace organization and improvement 5S Principles Sort Set In Order Shine Standardize Sustain
  17. 17. © Operational Excellence Consulting. All rights reserved. 17 Lean management framework provides a holistic approach to improving speed and quality Source: Adapted from Toyota Production System Lean Management Model (a.k.a. Toyota Production System) Stability Heijunka Standardized Work Kaizen Just-In-Time • Continuous flow • Takt time • Pull system • Flexible workforce Jidoka • Separate man & machine work • Abnormality Identification • Poka yoke Goals: highest quality, lowest cost, shortest lead times Involvement Stability Standardization Just-In-Time Jidoka Involvement 1 2 3 4 5 1 2 3 4 5
  18. 18. © Operational Excellence Consulting. All rights reserved. 18 Six Sigma DMAIC is a data-driven improvement cycle used for improving, optimizing and stabilizing business processes Six Sigma DMAIC Roadmap Improve Measure Analyze Define Control Define the problem or opportunity Measure the current performance and capability Analyse to identify root causes Improve by implementing potential solutions Control by standardizing solution and monitoring performance Six Sigma DMAIC Model
  19. 19. © Operational Excellence Consulting. All rights reserved. 19 The Total Productive Maintenance (TPM) model provides a structured framework to improve Overall Equipment Effectiveness (OEE) TPM in the Office Safety, Health & Environment Autonomous Maintenance Planned Maintenance Focused Improvement Early Equipment Management Quality Maintenance Education & Training 5S & Visual Management TPM Goals: Zero Defects, Zero Breakdowns, Zero Accidents Source: Japan Institute of Plant Maintenance (JIPM) TPM Model
  20. 20. © Operational Excellence Consulting. All rights reserved. 20 • Creates an end-to-end view of the system • Demonstrates interaction between material/work and information flow • Provides a common visual language for understanding a complex system Supplier Management Control Customer Work & Information Flow Information flow Value stream mapping provides a holistic view of the end-to-end business process and highlights opportunities for improvement Value Stream Map
  21. 21. © Operational Excellence Consulting. All rights reserved. 21 De Bono’s thinking hats represents six ways of thinking about strategies and helps us to see potential opportunities Source: Edward de Bono De Bono’s Six Thinking Hats The White Hat - Facts White hat thinking focuses on data, facts, information known or needed. The Yellow Hat - Benefits Yellow hat thinking focuses on values and benefits. Why something may work. The Red Hat - Feelings Red hat thinking focuses on feelings, hunches, gut instinct and intuition. The Black Hat - Cautions Black hat thinking focuses on difficulties, potential problems. Why something may not work. The Blue Hat - Process Blue hat thinking focuses on managing the thinking process, focus, next steps, action plans. The Green Hat - Creativity Green hat thinking focuses on creativity: possibilities, alternatives, solutions, new ideas.
  22. 22. © Operational Excellence Consulting. All rights reserved. 22 The Five Modes of Design Thinking is a human-centered, creative problem-solving process of discovery, ideation and experimentation Five Modes of Design Thinking Learn about the audience for whom you are designing, by observation and interview. Who is my user? What matters to this person? Create a point of view that is based on user needs and insights. What are their needs? Brainstorm and come up with as many creative solutions as possible. Wild ideas are encouraged! Build a representation of one or more of your ideas to show to others. How can I show my idea? Remember: A prototype is just a rough draft! Share your prototyped idea with your original user for feedback. What worked? What didn’t? EMPATHIZE DEFINE IDEATE PROTOTYPE TEST Source: Based on Stanford University d.school
  23. 23. © Operational Excellence Consulting. All rights reserved. 23 The Kano Model can help any team or organization get a better understanding of Customer Requirements and their impact on Customer Satisfaction Kano Model Source: Noriaki Kano Satisfaction Requirement Unfulfilled Requirement Fulfilled Dissatisfaction Performance (Satisfier) Delighters Basic (Dissatisfier)
  24. 24. © Operational Excellence Consulting. All rights reserved. 24 The ADKAR Change Model (Awareness, Desire, Knowledge, Ability, Reinforcement) provides a simple and action-oriented framework for taking control of individual change ADKAR Change Model Source: Based on Prosci® ADKAR® Model A R A D K KNOWLEDGE REINFORCEMENT AWARENESS DESIRE ABILITY § Understand the need for change § Understand nature of the change § Sustain the change § Build a culture and competence around change § How to change § Implement new skills and behaviors § Support the change § Participate and engage § Implement the change § Demonstrate performance
  25. 25. © Operational Excellence Consulting. All rights reserved. 25 The AHRI’s Model of Excellence defines what HR practitioners should know, what they are expected to do, and what their peers and leaders expect them to be, in terms of behaviors and capabilities Source: AHRI, 2015 AHRI Model of Excellence Organisational Capability
  26. 26. © Operational Excellence Consulting. All rights reserved. 26 Kotter’s Eight-Step Change Process provides a roadmap for advancing a culture of performance excellence Kotter’s 8-Step Change Model Need for Change Change Behavior Change Direction Change Sustainability 1. Establish a Sense of Urgency 2. Build a Guiding Coalition 3. Form a Strategic Vision 4. Enlist a Volunteer Army 5. Enable Action by Removing Barriers 6. Generate Short-term Wins 7. Sustain Acceleration 8. Institute Change Committed Leadership Source: Based on John Kotter, 1996 & 2014
  27. 27. © Operational Excellence Consulting. All rights reserved. 27 The SHRM Competency Model provides the foundation for talent management throughout the HR lifecycle and helps organizations ensure that HR professionals are proficient to solve today's most pressing people issues and strategies Source: Based on Society for Human Resource Management (SHRM), 2016 SHRM Competency Model for HR Professionals RELATIONSHIP MANAGEMENT ETHICAL PRACTICE COMMUNICATION CONSULTATION LEADERSHIP & NAVIGATION HR EXPERTISE (HR KNOWLEDGE) GLOBAL & CULTURAL EFFECTIVENESS BUSINESS ACUMAN CRITICAL EVALUATION SHRM COMPETENCY MODEL
  28. 28. © Operational Excellence Consulting. All rights reserved. 28 Tuckman’s Model of Team Developmental Stages for Small Groups Forming § Team members meet each other § Team members learn about the task § All team members learn what their roles will be Storming Norming Performing § Team members learn how to work together § Team members learn about other member’s abilities § Leader focuses the team § Team starts to work and act together § Roles evolve into helping the team succeed § Team members are more likely to express opinions § Team members work hard toward goal § Members are flexible and help each other § Leader’s role is blurred – everyone is focused Source: Adapted from Bruce W. Tuckman Tuckman’s Model of Team Development Stages
  29. 29. © Operational Excellence Consulting. All rights reserved. 29 ISO/IEC 27001:2013 is a global standard on Information Security Management Systems (ISMS) PLAN A C T CHECK D O ISMS Information Security Policies Organization of Information Security Human Resource Security Asset Management Asset Control Cryptographic Physical & Environmental Security Operations Security Communications Security System Acquisition, Development & Maintenance Supplier Relationship Information Security Incident Management Information Security Aspects of Business Continuity Compliance Source: Based on ISO ISO/IEC 27001:2013
  30. 30. © Operational Excellence Consulting. All rights reserved. 30 ITIL 4 has defined Four Dimensions of Service Management that are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services Factors Every dimension is affected by multiple factors Economical factors Political factors Environmental factors Social factors Legal factors Technological factors 2 Information & technology 1 Organizations & people Partners & suppliers 3 Value streams & processes 4 Products & services Value Source: Based on AXELOS. Copyright AXELOS. The Four Dimensions of Service Management
  31. 31. © Operational Excellence Consulting. All rights reserved. 31 Scrum is an iterative and incremental agile software development framework for managing software projects and product or application development 30 days 24 hours Product Backlog Sprint Backlog Sprint Daily Scrum Working increment of the product Scrum Model
  32. 32. © Operational Excellence Consulting. All rights reserved. 32 Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg

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