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Presented at UKSG 2013 Annual Conference and Exhibition, 8-10 April 2013, Bournemouth, England (UK)
Researchers and students expect seamless access to full-text sources and are confident in their own ability to find and use information. The ways people acquire information are changing from national to global, linear to linked and print to digital. However, information literacy has not kept pace with digital literacy and there is a need for education and support. Librarians need to develop new ways of providing services and systems to meet the needs of library users and to attract library non-users. This presentation highlights the common themes and findings of multiple US and UK user behavior studies to help librarians make informed decisions.