Rightscaling, engagement, learning: reconfiguring the library for a network environment
Rightscaling, engagement, learning:reconfiguring the library for anetwork environmentLorcan Dempsey @LorcanDThe edge of the world. Theta 2013: the Higher Education Technology AgendaHobart, Tasmania, 7-10 April, 2013
CreditsJohn Hagel and John Seely BrownInstitutional innovation: creating smarter organizations to scale learninghttp://www.scribd.com/doc/129958072/Institutional-Innovation-Creating-Smarter-Organizations-to-Scale-LearningJohn Hagel and Marc Singer. (January 01, 1999). Unbundling thecorporation. Harvard Business Review, 77, 2. January 1, 1999.Constance Malpas:Provided the U Tasmania and U Melbourne collection analyses.Brian Lavoie, Constance Malpas and JD Shipengrover:Print Management at “Mega-scale”:A Regional Perspective on Print BookCollections in North America.https://www.oclc.org/content/dam/research/publications/library/2012/2012-05.pdf
Distinctive Subjects(rank in worldcat for no.of holdings attached tothis subject, no. of holdings)
Engagement InnovationInfrastructure•Back office capacities thatsupport day-to-day operations•“Routinized” workflows•Economies of scale important•Develop new•services and have them accepted•Speed/flexibility important•Attracting and building relationshipswith researchers and learners•“Service-oriented”, customization•Economies of scope importantNote: Engagement substituted for Customerrelationship management
Rightscale infrastructureShift to engagementInstitutional innovationReconfiguring libraries for the newenvironment – 3 imperatives
Rightscale infrastructureThe example of printThe example of discovery
“aggregate and scale toward a commoninfrastructure”
2%28%30%University of Melbourne Library (UMV) TitlesDuplicated in Hathi Trust Digital Library - January 2012Digitized public domain (US) Digitized in copyright (US)
3%32%35%University of Tasmania (LT0) Library TitlesDuplicated in Hathi Trust Digital Library - January 2012Digitized public domain (US) Digitized in copyright (US)
Colleges and universities have long competedagainst one another, measuring themselves incomparison to each other and holding tightly totheir idiosyncrasies as defining elements of theirstatus. But today, the distribution and reuse ofinformation digitally via the Internet is rapidlychanging the game, rewarding those whoinstead aggregate and scale toward a commoninfrastructure. It is becoming increasingly clearthat neither the challenges that confrontcolleges and universities nor the solutions tothose challenges are unique to each institution.Chuck Henry and Brad WheelerThe game has changedEducause Review, March 2012“
“aggregate and scale towards a common infrastructure”Infrastructure redundantly distributed to institutions
Beyond the mobile web. Stephanie Rieger. http://www.slideshare.net/yiibu/beyond-themobilewebbyyiibu
the example of printtowards a collective collection
Mega-regionsGeographic area defined by high level of economicintegration, underpinned by robust supportinginfrastructure (transportation, logistics, etc.)“Lights from space” definition (Richard Florida et al.)In some respects, a“natural” unit of analysis?
North American Mega-regionsOCLC Research, 2013
OCLC Research, 2013North American print book resource:45.7 million distinct publications889.5 million total library holdings
Regional coverage of the North American print book resourceBOS-WASH 57 %CHI-PITTS 41 %TOR-BUFF-CHESTER 32 %NOR-CAL 27 %CHAR-LANTA 22 %SO-CAL 21 %CASCADIA 15 %DAL-AUSTIN 14 %HOU-ORLEANS 11 %SO-FLO 11 %DENVER 9 %PHOENIX 8 %OCLC Research, 2013
WorldCat HoldingsDistributionfor Titles Held bythe University of MelbourneLibrary (UMV) - March 2013WorldCat HoldingsDistributionfor Titles Held bythe University of TasmaniaLibrary (LT0) - March 2013
Institution: opportunity costs challenge•Growing misalignment between investment in printcollections and practices of research and learning•Reconfigure space around engagement rather thanaround collections•Stewardship and efficient access still (variably)importantSystemwide: balance contributions•Manage down institutional collections•Collectively managed – regional, national based onexisting/emerging infrastructure•Include different obligations:–Mid-level HEIs look for third party or collaborativesolutions–Research HEIs manage stewardship responsibilitywithin broader framework of digital and cooperative
Mega-regions & Shared Print InitiativesOCLC Research, 2013Orbis-CascadeCICASERLSCELCMSCSWRLCOCULGWLAWESTFLAREWe expect that in 5-7 years a large part ofthe North American ‘collective collection’will have moved into shared management.
„Cloud‟ storage (Ohio State)http://library.osu.edu/blogs/cartoons/2012/02/28/blog-launch-and-the-construction-of-our-new-home-in-sullivant-hall/
Ithaka s+rNetwork-level discovery tools include disciplinary resources andpowerful search tools which dramatically improve research efficiencywhile also increasing effectiveness. As a result, faculty discoverypractices across all disciplines have continued their marked shiftto the network level. This key finding has important implicationsfor resource providers and libraries alike.Faculty members are reducing their usage oflocal library services for discovery purposesand, as a result, put less value on the library‟straditional intellectual value-added role as agateway to information.
Outside in Bought, licensedIncreased consolidationMove from print to licensedManage down print – shared printMove to user-driven modelsAim: to discoverInside outInstitutional assets: special collections,research and learning materials, institutional records, …Reputation managementIncreasingly important?Aim: to *have* discovered … to discloseCollections
John DoeUniversityLibraryCloud SourcedDecoupledCommunicationExternalSyndicationWebsiteA decentered network presence:putting the library in the flow
MicrositesArchives and speccollsDigital libraryInstitutional repoYoutubeDecoupledCommunicationFlickrTwitterFacebookBlogsGoogleKnowledgebaseResolverDiscoveryCloud SourcedLibguides
Outside in collections: books and journalsDiscovery layerResolver registered in Google Scholar, Pubmed, Mendeley, ...Union catalog links in Google BooksToolbars, widgets, etcInside out collections: Growing engagement aroundscholarly communication, data curation, institutionalasset management, reputation/profiles.SEO (interoperability with search engines)Appropriate metadata (e.g. for Google Scholar)Syndication of metadata to other services…Effective discoverability requires purposeful action atdifferent scales with multiple partners….
Other examples?Look for solutions above the level ofthe institution?Where there is no local advantage …DPN ... Digital Preservation NetworkPatron Driven Acquisition?Library systems?Knowledge base?
Shift to engagementThe service turn (Scott Walter)Distinctive services to improve thestudent experience and enhanceresearchEvolving library role - enterprise‘If libraries are to be seen as expert theirexpertise must be visible’
U Minnesota, ARLInstitutional profile“In alignment withthe Universitysstrategicpositioning, theUniversityLibraries have re-conceivedgoals, shiftingfrom a collection-centric focus toone that isengagement-based.”http://umcf.umn.edu/awards/2006/images/margo_library_lg.jpg
Explore new scholarly forms:American Folklore Societyand libraries at Indiana U
http://blogs.bgsu.edu/librarysleevefacing/2012/08/15/bookends/Creating conversationsaround collections:Sleevefacing atBowling Green State Univ
accessCeramics merges a traditional academic digital image collections metadata capabilitieswith Flickrs openness and flexibility. It seeks to take advantage of Flickrs software tools andsocial network while also providing a web interface customized to this collection.Collaboration with department aroundcommunity and learning resource
Space reconfiguredaround experience,expertise andcommunicationrather than collections
A shift to engagement ..the library as an actor in research andlearning environments of its users.An evolving role … an enterprisingmentality …Explore service requirements andpossibilities.Reallocate resource from infrastructure?
... a more fundamental level ofinnovation, institutional innovation –redefining the rationale for institutions anddeveloping new relationship architectureswithin and across institutions to breakexisting performance trade-offs and expandthe realm of what is possible …John Hagel III and John Seely Brown
A new architecture of relationships:rightscaling
A new architecture of relationships:engagementUniversity PressOffice of ResearchITLearning and teaching supportE-researchWriting centreAcademic departments….
The journey …• Rightscale infrastructure services: findappropriate level in the network.• Shift resource to engagement: evolvinginformation services which improve thestudent experience and enhance research.• Internal/external institutional innovation:building new relationships requiresenterprise and promotes learning ….