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B11 what is your cq

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B11 what is your cq

  1. 1. What’s Your CQ? Cultural Intelligence In a Multicultural Setting Melissa Pedersen Maria Brzeska
  2. 2. <ul><li>To understand the concept of </li></ul><ul><li>“ Cultural Intelligence” and how it is </li></ul><ul><li>developed and enhanced </li></ul><ul><li>To raise awareness of the need for cultural </li></ul><ul><li>understanding and improved intercultural </li></ul><ul><li>communication </li></ul>Objectives
  3. 3. Facts About Recent Immigrants <ul><li>Compared to prior 2000 </li></ul><ul><li>May live in ethnic enclaves but not </li></ul><ul><li>clearly defined neighbourhoods </li></ul><ul><li>Participate in mainstream politics </li></ul><ul><li>Intermarry more often </li></ul><ul><li>Are more highly skilled and educated </li></ul><ul><li>Are entering a globally aware society more </li></ul><ul><li>willing to engage in cultural exchange </li></ul>Source: Michael Adams, Unlikely Utopia, Penguin Canada, 2008
  4. 4. Canada’s Multicultural Society Multiple Cultures Intersecting Keeping their own Distinctions Forming the Fabric Organic Changing Society
  5. 5. We come not knowing what we don’t know!
  6. 6. We Don’t Know What We Don’t Know Activity 1: Share with your group 3 things you didn’t know about Canada when you came. If you are from Canada, share 3 things you didn’t know about another culture here or while travelling.
  7. 7. <ul><li>Covert and Overt </li></ul><ul><li>Shapes our perceptions, judgments and ideas about self and others </li></ul><ul><li>Often unconscious </li></ul><ul><li>Multi-layered </li></ul><ul><li>Carried in our language </li></ul><ul><li>Organic </li></ul>Culture
  8. 8. Cultural Intelligence <ul><li>Idea first related to global business relationships </li></ul><ul><li>Understanding how culture impacts behaviour is </li></ul><ul><li>key to global business success </li></ul><ul><li>Can be applied to understanding, predicting and </li></ul><ul><li>integrating behaviour in a multicultural environment </li></ul><ul><li>A set of attitudes, skills and levels of awareness </li></ul><ul><li>Lead to appropriate, respectful and relevant </li></ul><ul><li>interactions with others </li></ul><ul><li>Developing a mindfulness to observe and </li></ul><ul><li>interpret without judgment </li></ul>
  9. 9. Developing CQ Culture Centric Culture Relative Deny See “ them” and “us” Polarize with one culture as “superior Minimize Cultural blindness Highlight commonality We are all alike Accept See the differences May respond inadequately Adapt Recognize patterns of differences Shift perspective and behaviour according to cultural context Integrate See patterns of differences Respond Effectively Incorporate a multicultural identity with a cultural perspective
  10. 10. Increasing CQ Starts with You Knowing YOU! Be aware of your own attitudes, biases and preconceptions Activity 2: Check Out Your Biases!
  11. 11. It Continues with Understanding the Acculturation Process - Beginning with Culture Shock
  12. 12. Culture Shock <ul><li>Sudden immersion into an environment </li></ul><ul><li>Not certain about expectations </li></ul><ul><li>Results from a new, different way of life </li></ul><ul><li>Affects ability to live as independently </li></ul><ul><li>as in the native country </li></ul><ul><li>Can be overwhelming </li></ul><ul><li>Can last months to years </li></ul><ul><li>Knowing how to cope = difference between happiness and depression </li></ul>
  13. 13. Roots of Culture Shock <ul><li>Confusion </li></ul><ul><li>Loss of support </li></ul><ul><li>Physical disorientation </li></ul><ul><li>Cognitive fatigue </li></ul><ul><li>Unfamiliar body language </li></ul><ul><li>Familiar behaviours </li></ul><ul><li>don’t work </li></ul><ul><li>Role change </li></ul><ul><li>Personal change </li></ul>
  14. 14. Activity 3: What is your name? Russian Alphabet Korean Alphabet
  15. 15. Euphoria Acceptance, Commitment Recovery, Adjustment Disappointment, Frustration, Anger Stages of Culture Shock
  16. 16. Possible Signs of Culture Shock Isolation Feeling homesick Fatigue Hostility, negativity, stereotyping Family difficulties Sadness, lonliness, anxiety Trouble concentrating Feeling left out, misunderstood Frustration High energy, mood swings Apathy Resistance
  17. 17. Activity 4: Voices of Culture Shock <ul><li>Read your letter with your group and discuss: </li></ul><ul><li>Where do you think the </li></ul><ul><li>newcomer in your letter is </li></ul><ul><li>in the cycle of adaptation? </li></ul><ul><li>What do you think would </li></ul><ul><li>be the depth of their Culture </li></ul><ul><li>Shock and why? </li></ul>
  18. 18. Activity 5: Culture Shock Time Line <ul><li>Follow the instructions for Activity 4 in your handouts. </li></ul>Euphoria Anger, Disappointment, Frustration, Depression Acceptance, Integration
  19. 19. CQ: Developed through Communication Communicating is everyone’s responsibility Verbal Intercultural Communication Who What Why Where When How Behavioural Communication Body Language Actions Reactions Emotional Communication Big and small gestures Over-time reinforcement X
  20. 20. CQ and Body Language <ul><li>Gestures may have different meanings in </li></ul><ul><li>different cultures </li></ul><ul><li>Different cultures may have different gestures </li></ul><ul><li>Personal space </li></ul><ul><li>Eye contact </li></ul>
  21. 21. Gestures Speak Louder than Words Every Culture has Body Language that belongs to that Culture. Look at Activity 6. Discuss the gestures and their meanings with your group.
  22. 22. How to Increase CQ <ul><li>Break Assumptions </li></ul><ul><li>Empathize </li></ul><ul><li>Involve </li></ul><ul><li>Open your mind </li></ul><ul><li>Increase sensitivity </li></ul><ul><li>Be curious </li></ul>Adapted from Neil Payne, Managing Director and Middle East Trainer, Kwintessential
  23. 23. Activity 7: Scenario <ul><li>Read the scenario about Interconnection, Inc. </li></ul><ul><li>Discuss with your group where the situation falls on the CQ continuum </li></ul><ul><li>What would you do to move the situation further along toward Culture Relative? </li></ul>
  24. 24. Developing CQ Culture Centric Culture Relative Deny See “ them” and “us” Polarize with one culture as “superior Minimize Cultural blindness Highlight commonality We are all alike Accept See the differences May respond inadequately Adapt Recognize patterns of differences Shift perspective and behaviour according to cultural context Integrate See patterns of differences Respond Effectively Incorporate a multicultural identity with a cultural perspective
  25. 25. The Elephant Allegory
  26. 26. Any Questions

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