A6 c6 bridging settlement and employment services

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  • Respondents could select as many options as apply
  • Respondents could select as many options as apply
  • Respondents could select as many options as apply
  • Example of settlement agency’s Twitter page
  • http://wiki.settlementatwork.org/wiki/Employment_%26_Skills_building/Services/Employment_Needs_Assessment
  • A6 c6 bridging settlement and employment services

    1. 1. OCASI PD Conference 2012 Aimee Holmes and Andrew Reddin
    2. 2. This work is the intellectual property of the authors. Permission wasgranted to use any pictures contained herein. This material may beshared for non-commercial, educational purposes, provided thatattribution to Aimee Holmes and Andrew Reddin, 2012 appears onthe reproduced materials. To disseminate otherwise requires writtenpermission from the authors. OCASI PD Conference 2012 - A. Holmes & A. Reddin
    3. 3. To examine how to increaseknowledge and improve referralsbetween settlement andemployment service providers toaddress the holistic needs ofclients. OCASI PD Conference 2012 - A. Holmes & A. Reddin
    4. 4. To better understand the challenges andsystemic issues that impact coordinationbetween sectors.To leave with an action plan for your agencyto improve information-sharing and referralsin the immediate and medium-term future. OCASI PD Conference 2012 - A. Holmes & A. Reddin
    5. 5.  Client experience Staff experience Organizational standards Funder expectations Applicable across other sectors OCASI PD Conference 2012 - A. Holmes & A. Reddin
    6. 6. 1. Challenges2. Case studies3. Strategies and best practices4. Action plan OCASI PD Conference 2012 - A. Holmes & A. Reddin
    7. 7.  Project managed by OCASI in 2010-2011 Project funded by Ontario Ministry of Citizenship and Immigration 2-day training for settlement workers 500+ workers trained across Ontario Self-directed online training currently available OCASI PD Conference 2012 - A. Holmes & A. Reddin
    8. 8. OCASI PD Conference 2012 - A. Holmes & A. Reddin
    9. 9.  Online survey Interviews Focus groups Literature review OCASI PD Conference 2012 - A. Holmes & A. Reddin
    10. 10. Participation in survey: 214 settlement workers 111 employment workers Majority of respondents from GTA and southwestern Ontario OCASI PD Conference 2012 - A. Holmes & A. Reddin
    11. 11. Three Key Gaps: Information Employment Needs Assessment Referral & Coordination OCASI PD Conference 2012 - A. Holmes & A. Reddin
    12. 12. SETTLEMENT WORKERS EMPLOYMENT WORKERS Knowledge of Knowledge of 16 21 services servicesStaying current 50 Staying current 56 Appropriate Appropriate 25 17 options options Eligibility/ Eligibility/ 61 25 Usefulness Usefulness 0 20 40 60 80 0 20 40 60 % of respondents who identified % of respondents who identified these issues as challenges these issues as challenges OCASI PD Conference 2012 - A. Holmes & A. Reddin
    13. 13.  Providing referrals particularly difficult for specific groups:  Francophone newcomers  Refugees  People with low literacy skills  Internationally-trained professionals OCASI PD Conference 2012 - A. Holmes & A. Reddin
    14. 14.  Lack of assessment tools Lack of consistency in how assessments are conducted within and between agencies OCASI PD Conference 2012 - A. Holmes & A. Reddin
    15. 15. SETTLEMENT WORKERS EMPLOYMENT WORKERSUnstructured Unstructured 79 69conversation conversation Structured Structured 24 60 interview interviewQuestionnaire 10 Questionnaire 46 Other 16 Other 23 0 50 100 0 20 40 60 80 % of respondents who use this % of respondents who use this method method OCASI PD Conference 2012 - A. Holmes & A. Reddin
    16. 16. SETTLEMENT WORKERS EMPLOYMENT WORKERSDeveloped by Developed by 12 32 funder funderAdopted from Adopted from 8 11other agency other agencyDeveloped in- Developed in- 79 67 house house 0 50 100 0 20 40 60 80 % of tools developed from each % of tools developed from each source source OCASI PD Conference 2012 - A. Holmes & A. Reddin
    17. 17.  Referrals not made  Poor client feedback  Lack of suitable referral options Boundaries of role – if no suitable referral, some settlement workers are doing employment counselling, job development, etc. Referral process/experience is inefficient for client OCASI PD Conference 2012 - A. Holmes & A. Reddin
    18. 18. SETTLEMENT WORKERS EMPLOYMENT WORKERS Formal meetings 34 Formal meetings 35 Newsletters 44 Newsletters 40Informal networks 56 Informal networks 65Internal meetings 58 Internal meetings 51 PD/workshops 59 PD/workshops 53 0 20 40 60 80 0 20 40 60 80 % of respondents who use this % of respondents who use this method method OCASI PD Conference 2012 - A. Holmes & A. Reddin
    19. 19.  Information-Sharing Activities:  1 staff member responsible to periodically scan local resources and bring information back to all  Brown-bag / Lunch & Learn series  Mailing lists, newsletters, discussion boards  Service provider fair  Inter-agency referral committee  Employment networking group  Twitter OCASI PD Conference 2012 - A. Holmes & A. Reddin
    20. 20. @nychonlineOCASI PD Conference 2012 - A. Holmes & A. Reddin
    21. 21. #CdnImm EventOCASI PD Conference 2012 - A. Holmes & A. Reddin
    22. 22.  Online databases:  211Ontario.ca  Employment Ontario Search  Settlement.Org – Services Near Me  Settlement AtWork Wiki  LIP websites  Municipal portals OCASI PD Conference 2012 - A. Holmes & A. Reddin
    23. 23. Settlement AtWork Wiki OCASI PD Conference 2012 - A. Holmes & A. Reddin
    24. 24. LIP Services DatabaseOCASI PD Conference 2012 - A. Holmes & A. Reddin
    25. 25. Municipal PortalOCASI PD Conference 2012 - A. Holmes & A. Reddin
    26. 26.  Common assessment approach Templates available on Settlement AtWork wiki:  Basic Employment Needs Assessment  I&R Intake Form OCASI PD Conference 2012 - A. Holmes & A. Reddin
    27. 27.  Co-location Formalized referral agreements Warm referrals Managing clients’ expectations Follow up OCASI PD Conference 2012 - A. Holmes & A. Reddin
    28. 28.  Coordination can be:  Within a specific service sector (Example: among agencies providing employment services)  Between two or more service sectors (Example: between addiction services and housing services)  Around a particular service program (Example: around an after-school program)  Around a particular social issue (Example: around poverty)  Around services for a specific client group (Example: around services and programs for youth)  Among organizational functions (Example: around client referral, service delivery, marketing, etc.) Source: Toronto South LIP, 2012 OCASI PD Conference 2012 - A. Holmes & A. Reddin
    29. 29.  Education  Settlement Workers in Schools (SWIS)  Library Settlement Partnership Housing  Fred Victor Centre Mental health  Hong Fook Mental Health Association Accessibility  Ethno-Racial Peoples with Disabilities Coalition of Ontario LGBTQ-positive services  The 519 Church Street Community Centre  Positive Spaces Initiative OCASI PD Conference 2012 - A. Holmes & A. Reddin
    30. 30.  What are 2-3 concrete steps that you and your front-line team can take to improve coordination of settlement and employment services for your clients in the next 3 months? In the next year? What are 2-3 strategic directions that you would recommend that your agency take to bridge settlement and employment services in the next 6 months? In the next 1-2 years? What are 2-3 changes in the sector that you would like see happen in the design and delivery of settlement and employment services? How might you and your agency advocate for and support these changes? OCASI PD Conference 2012 - A. Holmes & A. Reddin

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