Nous Group Case Study

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In 2012 the Nous Group began an IT transformation to make all of our platforms and infrastructure more sustainable and scalable for the future, especially as we continued to grow. As a subset of that, we decided that the intranet platform should be upgraded to build on its usefulness and enable even better collaboration and communication throughout the organisation.”

In 2012 Nous upgraded to SharePoint 2010 to deliver the collaborative functionality it required.

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Nous Group Case Study

  1. 1. SharePoint Intranet Nous Group MELBOURNE PROFESSIONAL SERVICES 150+ EMPLOYEES “The entire business can see that this new platform helps us to deliver strong results for clients, and that’s what they care about.” About Nous Group Nous Group (Nous) is Australia’s leading values-based management consulting and leadership development firm. With offices and experienced consultants throughout the country, Nous provides advice on business strategy, public policy, organisational capability, executive and talent development and capability and digital futures. An IT transformation and a necessary upgrade Nous has a strong culture of collaboration created by its intelligent and deeply-engaged people. This had traditionally been facilitated by the firm’s intranet, which enabled staff to share across the business without using emails. Stefanie Kechayas, Nous’ Information Manager, said, “Our intranet platform was based on Microsoft SharePoint, which we installed in 2005. Since that time, the intranet had always been very well-used and wellregarded by staff. In 2012 we began an IT transformation to make all of our platforms and infrastructure more sustainable and scalable for the future, especially as we continued to grow. As a subset of that, we decided that the intranet platform should be upgraded to build on its usefulness and enable even better collaboration and communication throughout the organisation.” In 2012 Nous upgraded to SharePoint 2010 to deliver the collaborative functionality it required. Document co-authoring and workflows Stefanie said, “One of the biggest benefits from the implementation of SharePoint 2010 has been the ability for consultants to co-author documents without the added burden of managing version control. Because documents can be linked to the platform using the SharePoint document management system, multiple people could work on a single document at the same time. In the past, one project manager would have to manage multiple versions and keep everything centralised. OBS CUSTOMER CASE STUDY | PROFESSIONAL SERVICES
  2. 2. “We chose OBS because of their unique understanding and focus on business strategy rather than taking a purely technology-centric approach. “ Stefanie Kechayas | Information Manager | Nous Group That extra work has been eliminated. This was important because our consultants work together to write numerous reports, pitches and presentations, often under significant time pressure.” “Being able to co-author these documents seamlessly was an important step in our move away from shared drives. By leveraging SharePoint document management and a central storage portal on the intranet platform we have been able to undertake entire projects without once using a shared drive.” Nous also used Nintex Workflow to increase efficiencies in data entry, which resulted in a system that takes master records from the financial system, pushes them to the firm’s CRM system and automatically creates a project site in an extranet environment. This further reduces the administration involved in creating a new project for consultants, freeing up their time to concentrate on solving issues for clients. “We forged a strong relationship that included OBS providing strategic advice about how to achieve the project’s business objectives. As a consequence, we were able to initiate a number of pilot programs to test functionality within the business and experiment to see what kinds of configurations would provide the best value to consultants. “The experience of working with OBS has been outstanding. The level of communication from the OBS team has been extremely helpful as I’ve relied on them to provide advice and training on SharePoint and on the project implementation as a whole.” Future plans Overwhelming support Stefanie said, “There has been overwhelming support from the business for the new platform. It has provided consultants with a fantastic way to work together across offices and often on a tight time frame. “The entire business can see that this new platform helps us to deliver strong results for clients, and that’s what they care about.” Partnering with OBS Stefanie said, “We chose OBS because of their unique understanding and focus on business strategy rather than taking a purely technology-centric approach. In 2013 Nous decided to expand on the successful implementation of SharePoint 2010, engaging with OBS again to migrate to SharePoint 2013. Moving beyond the publishing portal and internal collaboration with Nous staff, the next goal is to allow the firm to offer an extranet environment enabling consultants to collaborate more easily with clients.

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