1. RT and RT for
Incident Response

2. Carlos Fuentes

3. RedIRIS

4. Jesse Vincent

5. Best Practical

6. I’m a software vendor

7. This talk is dangerously
close to a sales pitch

8. I’m not a sales guy

9. All the software we
make is open source

10. You can use it for free,
forever

11. We’d be happy if you
use it for free

12. (Yes, we do sell
support, training,

13. What is RT?

14. Who uses RT?

15. RT Features

16. Tickets

17. Queues

18. Custom Fields

19. Scrips

20. Access Control

21. RTFM

22. Ticket Aging

23. Ticket Locking

24. Email Gateway

25. PGP Support

26. Charts and Reports

27. Dashboards

28. Feeds

29. Themability

30. Web API

31. Perl API

32. CLI Tool

33. Customizability

34. Internationalization

35. RT Workflow

36. What can you use RT
for?

37. Where to get RT
• http://bestpractical.com/rt
•

38. What is RTIR?

39. Who uses RTIR?

40. RTIR Features

41. RTIR Terms

42. Incident Reports

43. Incidents

44. Investigations

45. Blocks

46. MakeClicky

47. Lookup Tool

48. RTIR Automated Rules
• (scrips)

49. Using RTIR and RT
together

50. RTIR Homepage

51. Linking tickets

52. The Duty Team

53. RTIR Workflow

54. RTIR History

55. RTIR 1.0
• Sponsored by JANET-CERT
• Built on RT 3.0
• $DATE?$

56. RTIR 2
• Sponsored by TERENA RTIR WG
• Initial vision by JANET-CERT
• Design collaboration between TERENA and
Best Practical
• Built on RT 3.8

57. RTIR 2.0 New Features
• PGP Integration • Improved Customization
• Ticket Locking • Improved Reporting
• Ticket Aging • Improved Testing
• Database Pruning • Improved Performance
• RTFM Integration • Improved UI
• IP Address Range Fields

58. System Requirements
• Unix/Linux/FreeBSD/MacOS X/Solaris/etc
• MySQL, PostgreSQL or Oracle
• mod_perl or FastCGI (Apache)
•

59. Getting RTIR
• http://bestpractical.com/rtir

60. RT & RTIR Community
• http://wiki.bestpractical.com
• rt-users-subscribe@lists.bestpractical.com
• rt-devel-subscribe@lists.bestpractical.com
• rt-es-subscribe@lists.bestpractical.com
• rtir-subscribe@lists.bestpractical.com

61. Muchas gracias!
• Jesse Vincent
• jesse@bestpractical.com
• +1 617 812 0745
• http://bestpractical.com/rtir