RT and RT for
Incident Response
Carlos Fuentes
RedIRIS
Jesse Vincent
Best Practical
I’m a software vendor
This talk is dangerously
 close to a sales pitch
I’m not a sales guy
All the software we
make is open source
You can use it for free,
       forever
We’d be happy if you
  use it for free
(Yes, we do sell
support, training,
What is RT?
Who uses RT?
RT Features
Tickets
Queues
Custom Fields
Scrips
Access Control
RTFM
Ticket Aging
Ticket Locking
Email Gateway
PGP Support
Charts and Reports
Dashboards
Feeds
Themability
Web API
Perl API
CLI Tool
Customizability
Internationalization
RT Workflow
What can you use RT
       for?
Where to get RT


• http://bestpractical.com/rt
•
What is RTIR?
Who uses RTIR?
RTIR Features
RTIR Terms
Incident Reports
Incidents
Investigations
Blocks
MakeClicky
Lookup Tool
RTIR Automated Rules


• (scrips)
Using RTIR and RT
     together
RTIR Homepage
Linking tickets
The Duty Team
RTIR Workflow
RTIR History
RTIR 1.0

• Sponsored by JANET-CERT
• Built on RT 3.0
• $DATE?$
RTIR 2

• Sponsored by TERENA RTIR WG
• Initial vision by JANET-CERT
• Design collaboration between TERENA and
  Best Prac...
RTIR 2.0 New Features
•   PGP Integration           •   Improved Customization

•   Ticket Locking            •   Improved...
System Requirements

• Unix/Linux/FreeBSD/MacOS X/Solaris/etc
• MySQL, PostgreSQL or Oracle
• mod_perl or FastCGI (Apache)...
Getting RTIR


• http://bestpractical.com/rtir
RT & RTIR Community

• http://wiki.bestpractical.com
• rt-users-subscribe@lists.bestpractical.com
• rt-devel-subscribe@lis...
Muchas gracias!

• Jesse Vincent
• jesse@bestpractical.com
• +1 617 812 0745

• http://bestpractical.com/rtir
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An introduction to RTIR

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An introduction to RTIR as presented to a number of Mexican universities just before the UNAM.mx Congreso de Seguridad en Cómputo

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An introduction to RTIR

  1. 1. RT and RT for Incident Response
  2. 2. Carlos Fuentes
  3. 3. RedIRIS
  4. 4. Jesse Vincent
  5. 5. Best Practical
  6. 6. I’m a software vendor
  7. 7. This talk is dangerously close to a sales pitch
  8. 8. I’m not a sales guy
  9. 9. All the software we make is open source
  10. 10. You can use it for free, forever
  11. 11. We’d be happy if you use it for free
  12. 12. (Yes, we do sell support, training,
  13. 13. What is RT?
  14. 14. Who uses RT?
  15. 15. RT Features
  16. 16. Tickets
  17. 17. Queues
  18. 18. Custom Fields
  19. 19. Scrips
  20. 20. Access Control
  21. 21. RTFM
  22. 22. Ticket Aging
  23. 23. Ticket Locking
  24. 24. Email Gateway
  25. 25. PGP Support
  26. 26. Charts and Reports
  27. 27. Dashboards
  28. 28. Feeds
  29. 29. Themability
  30. 30. Web API
  31. 31. Perl API
  32. 32. CLI Tool
  33. 33. Customizability
  34. 34. Internationalization
  35. 35. RT Workflow
  36. 36. What can you use RT for?
  37. 37. Where to get RT • http://bestpractical.com/rt •
  38. 38. What is RTIR?
  39. 39. Who uses RTIR?
  40. 40. RTIR Features
  41. 41. RTIR Terms
  42. 42. Incident Reports
  43. 43. Incidents
  44. 44. Investigations
  45. 45. Blocks
  46. 46. MakeClicky
  47. 47. Lookup Tool
  48. 48. RTIR Automated Rules • (scrips)
  49. 49. Using RTIR and RT together
  50. 50. RTIR Homepage
  51. 51. Linking tickets
  52. 52. The Duty Team
  53. 53. RTIR Workflow
  54. 54. RTIR History
  55. 55. RTIR 1.0 • Sponsored by JANET-CERT • Built on RT 3.0 • $DATE?$
  56. 56. RTIR 2 • Sponsored by TERENA RTIR WG • Initial vision by JANET-CERT • Design collaboration between TERENA and Best Practical • Built on RT 3.8
  57. 57. RTIR 2.0 New Features • PGP Integration • Improved Customization • Ticket Locking • Improved Reporting • Ticket Aging • Improved Testing • Database Pruning • Improved Performance • RTFM Integration • Improved UI • IP Address Range Fields
  58. 58. System Requirements • Unix/Linux/FreeBSD/MacOS X/Solaris/etc • MySQL, PostgreSQL or Oracle • mod_perl or FastCGI (Apache) •
  59. 59. Getting RTIR • http://bestpractical.com/rtir
  60. 60. RT & RTIR Community • http://wiki.bestpractical.com • rt-users-subscribe@lists.bestpractical.com • rt-devel-subscribe@lists.bestpractical.com • rt-es-subscribe@lists.bestpractical.com • rtir-subscribe@lists.bestpractical.com
  61. 61. Muchas gracias! • Jesse Vincent • jesse@bestpractical.com • +1 617 812 0745 • http://bestpractical.com/rtir

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