Potential impact Result
Fatigue and inattention Increased errors in judgement
Increased chance of Costs $$
Behavioural changes Increased use of nicotine
Feelings of helplessness Inability to cope
frustration and powerlessness
Feeling unsafe Feelings of inadequacy - Not
able to do things right
Increased absenteeism, Increased self focus
tardiness and attrition
Increased verbal and physical
Decreased productivity and
• 1 in 3 adults suffers from moderate to extreme stress.
• Increase of nearly 40% in just 4 years. (IBOS Survey 2004)
• Stress-related workers compensation claims have increased by 400% in
the last 10 years. (WorkCover June 04).
• Average claim costs, in NSW, were over $23,000 ea (WorkCover June 04)
• The total cost of Australian workplace stress, is now estimated to be $1.2
billion pa. (ACTU)
• Work-related stress accounts for the longest stretches of absenteeism.
(National Health and Safety Commission, July 04)
• The average NSW claimant, takes over 20 weeks off work, a year.
• WHO lists stress at work, as one of the top ten key determinants of poor
It’s the daily hassles, rather than major
life events, that are most stressful
‘A field study identified twenty-two ways that
automated hospital systems can result in
the wrong medication being dispensed to
patients.’ Nielsen, 2005