Websites stress me out!

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We are all impacted by things that just don't work like we expect them too. These daily hassles simply add up to STRESS.

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Websites stress me out!

  1. 1. Usability in people’s lives World Usability Day 2007 James Breeze, Chief Experience Officer and IT Psychologist
  2. 2. Unusable technology is boring
  3. 3. How much time do you waste?
  4. 4. That’s expensive
  5. 5. THAT COSTS!
  6. 6. Burying your head in the sand
  7. 7. What does that do to your business?
  8. 8. Brand?
  9. 9. Lost Opportunities
  10. 10. Access
  11. 11. Access
  12. 12. Let’s observe
  13. 13. Potential impact Result Fatigue and inattention Increased errors in judgement Increased chance of Costs $$ psychological problems Behavioural changes Increased use of nicotine Feelings of helplessness Inability to cope frustration and powerlessness Feeling unsafe Feelings of inadequacy - Not able to do things right Increased absenteeism, Increased self focus tardiness and attrition Increased verbal and physical abuse Decreased productivity and performance
  14. 14. • 1 in 3 adults suffers from moderate to extreme stress. • Increase of nearly 40% in just 4 years. (IBOS Survey 2004) • Stress-related workers compensation claims have increased by 400% in the last 10 years. (WorkCover June 04). • Average claim costs, in NSW, were over $23,000 ea (WorkCover June 04) • The total cost of Australian workplace stress, is now estimated to be $1.2 billion pa. (ACTU) • Work-related stress accounts for the longest stretches of absenteeism. (National Health and Safety Commission, July 04) • The average NSW claimant, takes over 20 weeks off work, a year. • WHO lists stress at work, as one of the top ten key determinants of poor health
  15. 15. It’s the daily hassles, rather than major life events, that are most stressful (Kanner, 1981)
  16. 16. ‘A field study identified twenty-two ways that automated hospital systems can result in the wrong medication being dispensed to patients.’ Nielsen, 2005
  17. 17. And non-automated dispensing?
  18. 18. Car crash?
  19. 19. We can help!
  20. 20. Involve people in your projects
  21. 21. Be healthy, consider usability
  22. 22. www.objectivedigital.com usableworld.com.au

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