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Call-E: Deliver Automated Reminders for Preventive Services via Voice, SMS
Problem!
•  Preventives service delivery and utilization
   remains below desired levels!
•  Healthcare Providers (Physicians, Public
   Health Workers) have few tools beyond
   making manual calls or sending postcards
   to remind or information patients about
   preventive services, screenings, etc !
Solution: Call-E!
•  Call-E is an application that !
   –  Allows providers to create and send automated
      reminders or information messages via voice,
      SMS to any phone number in the world !
   –  View reports on the outreach campaign!
   –  Integrated with EHRs to send reminders to clinic
      patients !
•  Essentially, Call-E is designed to allow
   providers to increase engagement with
   patients and improve cancer and other
   preventive services utilization!
Call-E Workflow!
Step	
  1.	
  Health	
  Provider	
  or	
  professional	
              Step	
  2.	
  Once	
  set,	
  popEYE	
     Step	
  3.Pa?ent	
  can	
  
can	
  quickly	
  create	
  a	
  message	
                            starts	
  making	
  phone	
                respond	
  leaving	
  a	
  
campaign,	
  either	
  as	
  a	
  survey	
  or	
                      calls	
  to	
  deliver	
  messages	
       message,	
  or	
  ask	
  to	
  be	
  
announcement	
  and	
  can	
  set	
  to	
  deliver	
                  using	
  Twilio,	
  a	
  cloud	
           connected	
  to	
  the	
  clinic	
  
it	
  via	
  Voice	
  or	
  SMS	
  and	
  once	
  or	
  several	
     based	
  phone	
  service	
                to	
  set	
  an	
  appointment	
  
?mes	
  




                                                                                                                         Step	
  4.	
  popEYE	
  shows	
  
                                                                                                                         call	
  outcomes	
  to	
  
                                                                                                                         providers	
  
                                                                                                                         	
  	
  
Key Innovations of Call-E!
•  Innovative patient engagement model !
  –  Reach and inform thousands of patients with
     minimum burden. !
  –  Allows patients to provide a response, thereby
     getting data back!
  –  Even supports the ability for patients to be
     connected back to the clinic/operator during the
     live call to set an appointment!
  –  Can connect to any working phone, thereby reach
     to low-income consumers who may not have
     Internet or smart phones!

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Call-E: Deliver Automated Reminders for Preventive Services via Voice, SMS

  • 2. Problem! •  Preventives service delivery and utilization remains below desired levels! •  Healthcare Providers (Physicians, Public Health Workers) have few tools beyond making manual calls or sending postcards to remind or information patients about preventive services, screenings, etc !
  • 3. Solution: Call-E! •  Call-E is an application that ! –  Allows providers to create and send automated reminders or information messages via voice, SMS to any phone number in the world ! –  View reports on the outreach campaign! –  Integrated with EHRs to send reminders to clinic patients ! •  Essentially, Call-E is designed to allow providers to increase engagement with patients and improve cancer and other preventive services utilization!
  • 4. Call-E Workflow! Step  1.  Health  Provider  or  professional   Step  2.  Once  set,  popEYE   Step  3.Pa?ent  can   can  quickly  create  a  message   starts  making  phone   respond  leaving  a   campaign,  either  as  a  survey  or   calls  to  deliver  messages   message,  or  ask  to  be   announcement  and  can  set  to  deliver   using  Twilio,  a  cloud   connected  to  the  clinic   it  via  Voice  or  SMS  and  once  or  several   based  phone  service   to  set  an  appointment   ?mes   Step  4.  popEYE  shows   call  outcomes  to   providers      
  • 5. Key Innovations of Call-E! •  Innovative patient engagement model ! –  Reach and inform thousands of patients with minimum burden. ! –  Allows patients to provide a response, thereby getting data back! –  Even supports the ability for patients to be connected back to the clinic/operator during the live call to set an appointment! –  Can connect to any working phone, thereby reach to low-income consumers who may not have Internet or smart phones!