Call-E: Deliver Automated Reminders for Preventive Services via Voice, SMS
2. Problem!
• Preventives service delivery and utilization
remains below desired levels!
• Healthcare Providers (Physicians, Public
Health Workers) have few tools beyond
making manual calls or sending postcards
to remind or information patients about
preventive services, screenings, etc !
3. Solution: Call-E!
• Call-E is an application that !
– Allows providers to create and send automated
reminders or information messages via voice,
SMS to any phone number in the world !
– View reports on the outreach campaign!
– Integrated with EHRs to send reminders to clinic
patients !
• Essentially, Call-E is designed to allow
providers to increase engagement with
patients and improve cancer and other
preventive services utilization!
4. Call-E Workflow!
Step
1.
Health
Provider
or
professional
Step
2.
Once
set,
popEYE
Step
3.Pa?ent
can
can
quickly
create
a
message
starts
making
phone
respond
leaving
a
campaign,
either
as
a
survey
or
calls
to
deliver
messages
message,
or
ask
to
be
announcement
and
can
set
to
deliver
using
Twilio,
a
cloud
connected
to
the
clinic
it
via
Voice
or
SMS
and
once
or
several
based
phone
service
to
set
an
appointment
?mes
Step
4.
popEYE
shows
call
outcomes
to
providers
5. Key Innovations of Call-E!
• Innovative patient engagement model !
– Reach and inform thousands of patients with
minimum burden. !
– Allows patients to provide a response, thereby
getting data back!
– Even supports the ability for patients to be
connected back to the clinic/operator during the
live call to set an appointment!
– Can connect to any working phone, thereby reach
to low-income consumers who may not have
Internet or smart phones!