Cloudforce Essentials Halifax Keynote - Oct 3

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Business is Social keynote presentation from Cloudforce Essentials Halifax, NS on October 3rd

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Cloudforce Essentials Halifax Keynote - Oct 3

  1. 1. BUSINESS IS SOCIALRenny MonaghanVice President, Canada@rennym
  2. 2. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any suchuncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially fromthe results expressed or implied by the forward-looking statements we make. All statements other than statements of historical factcould be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items andany statements regarding strategies or plans of management for future operations, statements of belief, any statementsconcerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering newfunctionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results andrate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergersand acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain,and motivate our employees and manage our growth, new releases of our service and successful customer deployment, ourlimited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further informationon potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for themost recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section ofour Web site.Any unreleased services or features referenced in this or other press releases or public statements are not currently available andmay not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based uponfeatures that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  3. 3. Thank you to our sponsors
  4. 4. World’s Largest Vendor Technology Event 90,000 800+ Registrants Sessions 350+ 10 Partners Keynotes
  5. 5. Our Mission:Cloud Computing Driver, Catalyst and Evangelist Enterprise Cloud ComputingMainframe Client/Server 1960s 1980s Today
  6. 6. First Enterprise Cloud Company to Reach $3 BillionFastest Growing Top 10 Software Company
  7. 7. First Enterprise Cloud Company to Reach $3 BillionFastest Growing Top 10 Software Company $3B Revenue Forecast FY13
  8. 8. Canada is Key to Salesforce’s Success Investing Innovating Transforming +900 Employees Social Acquisitions Leading Companies
  9. 9. #1 in Enterprise Cloud Computing #1 Cloud Cloud Innovation Computing CRM 2011, 2012
  10. 10. 350,000+ Hours Service 1% $40 Million+ GrantsTime Equity Product 16,000 Non-profit Organizations
  11. 11. The Social Revolutionx 10x 100x 1,000x 10,000x 100,000x
  12. 12. The Social Revolution1960s 1970s 1980s 2010sMainframe Mini Client ServerComputing Computing Computing Social 2000s Revolution Mobile 1990s Computing Cloud Computing x 10x 100x 1,000x 10,000x 100,000x
  13. 13. The Social RevolutionSources: Comscore, Morgan Stanley, Facebook, Twitter, YouTube, LinkedIn, Wikipedia
  14. 14. The Social Revolution 4.5 Billion social usersSources: Comscore, Morgan Stanley, Facebook, Twitter, YouTube, LinkedIn, Wikipedia
  15. 15. Social Revolution: Business is SocialSource: 2012 McKinsey Global Institute Study: “The Social Economy”
  16. 16. Social Revolution: Business is Social Enterprise Adoption of Social Networking 70% Companies Adopted Social “ $1.3 Trillion in value can be unlocked through social technologies. ” 2008 2009 2010 2011 2012Source: 2012 McKinsey Global Institute Study: “The Social Economy”
  17. 17. Social Revolution: Customers Flocking to SocialChannelsSource: Webtrends, “The Effects of Social Networks on the Mobile Web and Website Traffic”; Google Social Media Analysis Study
  18. 18. Social Revolution: Customers Flocking to SocialChannels Fortune 100 Facebook Fan Growth Fortune 100 Web Traffic Growth 123% growth in social customersJun 2010 Dec 2010 Jun 2011 Dec 2011 Source: Webtrends, “The Effects of Social Networks on the Mobile Web and Website Traffic”; Google Social Media Analysis Study
  19. 19. Social Revolution: For CEOs, Social at the TopSource: 2012 IBM Global Chief Executive Office Study
  20. 20. Social Revolution: For CEOs, Social at the Top Customer Connections Sales Forces Social Networking “ CEOs believe social will become one of the top two ways to engage customers, Websites 256 % Growth mainly at the expense of over 3 Partners years traditional approaches. ” - IBM CEO Study 2012 Call CentersTraditional Approaches Source: 2012 IBM Global Chief Executive Office Study
  21. 21. “For some time, businesses have been refining andoptimizing their networks of suppliers and partners. But something just as revolutionary has beenhappening—the sudden convergence of the cloud,social and mobile spheres—connecting customers, employees and partners in new ways... ” IBM 2012 Study of 1,709 CEOs, General Managers, and Global Business Leaders
  22. 22. Connect with Your Customers in a Whole New Way
  23. 23. Connect with Your Customers in a Whole New Way Connected Connected Customers Products Connected Connected Partners Employees
  24. 24. Are You and Your Company Going through aSocial Revolution? Your Customers, Employees, and What About to Your Partners Are Connected Company?
  25. 25. General Electric Connects with Customers in a Whole New Way Barron’s Most Respected Companies Fortune’s Most Admired Companies $147 Billion in Annual Revenue 301,000 Employees
  26. 26. General Electric is Social GE Customer Social End Employees Consumers Social Social Appliances Partners Collaborative Transportation Back Office Systems GE Edge Collaborative Medicine Industrial Internet Collaborative Collaborative of Smart Machines Energy Systems Engineering
  27. 27. Connect with Your Customers in a Whole New Way Connected Connected Customers Products Connected Connected Partners Employees
  28. 28. Social Revolution: The New Social Front Office Your Customer
  29. 29. Social Revolution: The New Social Front Office Your Customer
  30. 30. Social Revolution: Success Across Every Major Metric Your Customer +32% +29% Sales Productivity Innovation+34% +34% Customer EmployeeSatisfaction Satisfaction +37% +31% Source: 2012 Third-party survey of Campaign Employee 5,500 salesforce.com customers Effectiveness Productivity
  31. 31. Business is Social Your Customer
  32. 32. Your Customer
  33. 33. Rossignol Makes the Transformation to Social Leader in Winter Sports Equipment $135M in Revenue 1,600 Employees #1 Ski Brand on Facebook
  34. 34. Sales Cloud: Sales is SocialWorld’s #1 Sales Application#1 in SFA Market Share (IDC)Magic Quadrant Leader (Gartner)Customers Have Increased Sales by 27%* *Source: 2012 Third-party survey of 5,500 salesforce.com customers
  35. 35. Data.com: Data is SocialClean Your Data in One ClickTarget New ProspectsLink Your Data to Social Networkswith Social Key
  36. 36. Salesforce Touch Generally AvailableFirst Fully Mobile Sales ApplicationEasy to Access Your Salesforce DataDesigned for Any Device (HTML 5)Now Generally Available for iPad
  37. 37. Partners are Social: Partner CommunitiesSell as a Team with Resellers,Distributors or any Channel PartnerNext Generation Portal: SocialCommunityPrivate, Secure Partner CollaborationPilot with Winter ’13
  38. 38. Demo
  39. 39. Kevin FournierRegional Vice President, Sales
  40. 40. Your Customer
  41. 41. Activision Makes Gaming Social #1 Video Game Publisher $4.8 Billion in Sales 7,700 Employees Call of Duty, Skylanders
  42. 42. Service Cloud: Service is SocialWorld’s #1 Service ApplicationLeader in Customer Service (Gartner, Forrester)34,000 CustomersCustomers Increased Customer Satisfactionby 34%* *Source: 2012 Third-party survey of 5,500 salesforce.com customers
  43. 43. Service Cloud: Sunlight SearchFederated Search EngineSearch Internal Objects Such as KnowledgeSearch External Sources Such as SharepointPilot in Winter ’13 *Source: 2012 Third-party survey of 5,500 salesforce.com customers
  44. 44. Desk.com: Service Cloud for Small BusinessOptimized for Small and Growing TeamsSimple, Social, Mobile1000’s of Customers, All Shapes and Sizes
  45. 45. Your Customers are Social:Chatter Communities for ServiceSocial Front Office for CustomersSingle Place for Customer SupportSeamless Experience Across ChannelsPilot with Winter ’13
  46. 46. Demo
  47. 47. Winston MortonVice President, Technology
  48. 48. Your Customer
  49. 49. Rob BeggVice President, Marketing Cloud
  50. 50. Natasha Compton Director of Marketing
  51. 51. Commonwealth Bank Makes the Social Transformation Australias Largest Bank 45,000 Employees US$38 Billion in Revenue Top 10 Winner for Facebook’s Award for Best Use of Facebook
  52. 52. “ By 2017, CMOs will spend more on IT than CIOs.”
  53. 53. Marketing is Social: The Biggest Shift in 60 Years
  54. 54. Marketing is Social: The Biggest Shift in 60 Years
  55. 55. #1 in Social Marketing #1 in Social Listening
  56. 56. World’s First Unified Social Marketing Suite
  57. 57. Marketing Cloud: Marketing is SocialManage Your Brand Presence Across Social ChannelsMeasure Activity & EngagementOptimize & Target With Social Advertising
  58. 58. Demo
  59. 59. Your Customer
  60. 60. PlayerLayer Competes in the Big Leagues with Social Small UK Sports Apparel Manufacturer Competes with the Industry Giants using Social Leverages Chatter to Connect Everyone Across the Company Drives huge efficency
  61. 61. Salesforce Chatter: Collaboration is SocialEasily Collaborate Between Employees,Customers, and Partners170,000 Active Social Networks30% Reduction in Email*Dell: 94,000 users; Verizon: 95,000 users *Source: 2012 Third-party survey of 5,500 salesforce.com customers
  62. 62. Introducing Salesforce ChatterboxSync Files Across DevicesPreview/Read DocumentsSecure File SharingPilot with Winter ’13
  63. 63. Your Customer
  64. 64. Spotify Makes Work Social Social, music sharing platform 3 million+ subscribers 500+ worldwide employees Transparent, social employee culture
  65. 65. Work.com: Work is SocialWorld’s First Social Performance Management AppAlign, Motivate, and Drive Team PerformanceSocial, Transparent, Real-timeWork Better, Together
  66. 66. Customer Success with Work.com
  67. 67. Demo
  68. 68. Your Customer
  69. 69. . animate.
  70. 70. Virgin America Makes Travel More Social Best Domestic Airline for 5 Consecutive Years in Travel and Leisure . animate. $1 Billion Airline Launched in 2007 2,500+ Employees
  71. 71. Salesforce Platform: Innovation is Social#1 Cloud Platform Market Share (IDC)#1 Cloud Platform (Forrester)800,000 DevelopersBuild and Deliver Social & Mobile AppsForce.com Heroku Site.com Database.com Chatter AppExchangeEmployee Consumer Websites Databases Collaboration ISV Services Communities Touch Identity Apps Apps
  72. 72. AppExchange: World’s Leading EnterpriseApp Marketplace1,700+ Social Enterprise AppsEvery Major Business CategoryEasy-to-install by Admins & End UsersUsed by 70% of Fortune 100
  73. 73. Introducing Salesforce IdentityIntegrated: Single Sign-On for Cloud and Mobile AppsTrusted: Centralized Access Management and ProvisioningSocial: Easily Exchange Chatter DataStandards-based: SAML 1.1 & 2.0, OAuth,OpenID Connect, & SCIM
  74. 74. Introducing Salesforce.com CanvasGet Apps in Salesforce, Just Like FacebookNow Bring Java and .NET Apps Easily into Force.comCreate a Seamless User ExperienceLeverage Your Existing Developers and apps
  75. 75. Introducing Salesforce.com CanvasGet Apps in Salesforce, Just Like FacebookNow Bring Java and .NET Apps Easily into Force.comCreate a Seamless User ExperienceLeverage Your Existing Developers and apps Embed Any App
  76. 76. Rapid Growth of Heroku Apps
  77. 77. Rapid Growth of Heroku Apps 2 Million Apps
  78. 78. Introducing Heroku Enterprise for JavaFull Stack JavaHeroku runtimeNative Java toolsEnterprise Support
  79. 79. Introducing Salesforce Touch PlatformWrite Once, Deploy AnywhereHTML5, Native, HybridTrusted Security and Sharing
  80. 80. Demo
  81. 81. Virgin America is Social Social Guest Profile Employee Social Recognition Media Social & Mobile Collaboration IFE Apps Activate 2.0 Marketing & Loyalty Social Social Call Teammates Center Corporate Reservations Guest Sales Chat Service
  82. 82. Salesforce Architecture Social Front-EndAny Social Sales Network Service Marketing Work.com AppExchange Back-end Systems Chatter AppExchange Apps Any System Identity Data.com ERP Finance Force.com Site.com Heroku Communities Salesforce Database.com Platform Cloud, Social, Mobile
  83. 83. Connect With Your Customers in a Whole New Way ConnectedConnected ProductsCustomers Connected Connected Partners Employees
  84. 84. Thank you.
  85. 85. Agenda:11:30am - 12:30pm Lunch and Networking in the Partner Expo Commonwealth12:30pm - 1:30pm Advanced Breakout Session Maritime Room Beginner Breakout Session Commonwealth B Marketing Breakout Session Atlantic Ballroom

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