Ecom Nets Ms Dynamics Crm


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  • SMALL BUSINESS: The Mole Clinic: Partner Hosted Healthcare Industry The MOLE Clinic has assembled a team of the world’s best consulting dermatologists; each a professor with between 10 and 25 years experience. They log in to hosted Microsoft Dynamics CRM from hospitals and institutes around the world to diagnose the mole images. Nurses can also use the Microsoft Dynamics CRM laptop client to operate mobile clinics. They are trying to arrange a mobile clinic at Microsoft’s UK headquarters to coincide with the launch of Microsoft Dynamics CRM 4.0. Total Structures : Online CRM Manufacturing Industry Microsoft Dynamics CRM leads the sales people through the process. It was a no-brainer to go with Microsoft Dynamics CRM because an increase in efficiency alone will more than make up for the costs. “ We exhausted the limits of the manual systems we had in place and Microsoft Dynamics serves a vital role in substantially increasing the efficiency of our sales people.” Adrian Forbes-Black, Vice President Arab Telecom: On Premise Telecommunications Industry Due to the collaboration-supporting functionality of Microsoft Dynamics CRM, managers believe they can shorten their sales cycle to generate more sales. “ Microsoft [Dynamics] CRM will be a key tool in helping us meet our sales, support and marketing growth objectives throughout the Middle East and Africa.” Shahad Ibrahim, Director of Sales and Marketing MIDMARKET: PAML : On Premise Healthcare   Increased call center productivity . Integrating Microsoft Dynamics CRM with Microsoft Office Outlook messaging and PAML’s lab information system enables client service representatives to quickly answer questions about test results or the status of orders from within the CRM application, so PAML was able to accelerate response times and handle 15 percent more calls in its call center without hiring additional staff. Improved customer retention . Before Microsoft Dynamics CRM, PAML estimated 20 percent of customer churn in its largest region was because of poor customer service; that number has been reduced to zero. Because all employees ― not just client service staff ― have access to updated customer information, they can track problems more effectively and have reduced customer inquiry response time from three days to less than one day, increasing customer retention and retaining profits of more than $400,000 a year.   We’ve been able to provide our customers with same-day responses, reducing wait times that used to range up to three days. Rosalee Allan, Senior Vice President and Chief Operations Officer   South African Tourism: On Premise Media & Entertainment Industry The solution’s multi-tenancy capabilities enable each of the agency’s three divisions to tailor their discrete data and processes to meet their unique challenges. And the multi-currency, multi-language features fit perfectly with the agency’s global operations. “ Microsoft [Dynamics] CRM met the biggest burning desire for our organization. The need to organize, store and access customer data so that it becomes an institutional asset that we don’t lose when someone gets a job elsewhere.” Fiona Buckner, Manager of e-business. ENTERPRISE: Jones Lang LaSalle On Premise – 900 + users growing to 3,000 Professional Services Industry Jones Lang LaSalle switched from for a flexible standards-based global platform that works the way its people do. Jones Lang LaSalle is a global real estate leader with approximately 160 offices worldwide in over 50 countries.  With 2006 revenue of more than $2.0 billion, the company provides comprehensive integrated real estate and investment management expertise on a local, regional and global level to owner, occupier and investor clients. By leveraging the deployment options available on Microsoft Dynamics CRM, Jones Lang LaSalle was able to begin its implementation rapidly with on-demand CRM, then move the deployment on-premise for complete flexibility and control.  Using the hosted solution for demonstrations and initial customizations, JLL assembled a user group to provide feedback on functionality that would help prepare for the eventual on-site deployment. JLL was able to learn which features the sales force would actually want and use, and put together a robust set of requirements that met all user needs for the global deployment.   Maccabi Health Care Services On Premise – 1,200 users Integrated Healthcare Industry Maccabi serves 1.7M members in Israel.  Microsoft Dynamics CRM is the hub of patient information and is used in hospitals, clinics, labs and in contact center.  The CRM system surfaces critical information from SAP and an AS400.   Maccabi is a thought-leader in Customer Service in Israel.  This CRM application really forms the center hub of all patient information including billing info, disease mgmt, records, health regimes, etc… Users that touch it range from front-line employees to back-office personnel.   08/25/10 22:21
  • 08/25/10 22:21 ©2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Ecom Nets Ms Dynamics Crm

    1. 1. Driving Productivity with Microsoft Dynamics CRM Presenter Name : Chandra Mohan Reddy. M Presenter Title : Business Development Manager Presenter Date : 12/8/2010
    2. 2. Customers Drive Business Success Effectively managing the customer lifecycle – from marketing to sales to service – is critical to every company’s profitability and growth . “… companies with high customer satisfaction scores have blown the S&P 500 out of the water, especially over the last few years. Not only have they produced higher stock returns , but their stock values and cash flows have been less volatile.” - Harvard Business Review, March 2007
    3. 3. But Traditional CRM Vendors Have Failed “ User adoption remains a challenge, with 33% to 47% of customer management applications facing serious adoption issues .” AMR Research, September 2007 “ Spending has reached an all-time high, with expectations nearly as lofty. But implementation failure rates have not improved, nor have ROI metrics .” AMR Research, September 2007
    4. 4. Now You Can Get CRM That… Fits Your People The right user experience for every user role Fits Your Business Configures quickly to meet your specific needs Fits Your Environment Deploys quickly and integrates existing assets
    5. 5. Microsoft’s Vision for CRM Deliver an easier and more natural user experience Deliver highly configurable workflow and analytics Works the way your business does Deliver a flexible platform that simplifies integration Works the way technology should Works the way you do
    6. 6. Microsoft Dynamics CRM at a Glance <ul><li>Over 15,500 customers from small to enterprise </li></ul><ul><li>Over 750,000 users in more than 80 countries </li></ul><ul><li>Global network of software and services partners </li></ul><ul><li>Fast , flexible , and affordable </li></ul><ul><li>Full CRM suite of marketing, sales, and service </li></ul><ul><li>Native Office experience for rapid adoption </li></ul><ul><li>Multi-language with more than 25 languages </li></ul><ul><li>Advanced SOA / Web services architecture </li></ul>
    7. 7. Microsoft Dynamics CRM: Global Customer Base Mid-size Companies Small Businesses Large Enterprises
    8. 8. Driving Global Customer Success Nortel relies on the enterprise scalability and performance of Microsoft Dynamics CRM for a global deployment of 3,000+ users. ING configured Microsoft Dynamics CRM to deliver a more productive global system for purchasing and vendor management. MCF deployed Microsoft Dynamics CRM to reduce service call times by 80% per call and order entry time by 90%. Equinox uses Microsoft Dynamics CRM to drive its sales processes, with staff productivity up 8% and manager productivity up 5%. Cold Stone Creamery runs their membership club on Microsoft Dynamics CRM, saving millions of dollars over three years. Mitsubishi Caterpillar
    9. 9. Microsoft Dynamics CRM Suite <ul><li>Full CRM suite capabilities and application flexibility </li></ul><ul><li>Interactions </li></ul><ul><li>Marketing </li></ul><ul><li>Sales </li></ul><ul><li>Service </li></ul><ul><li>xRM </li></ul><ul><li>Business Process </li></ul><ul><li>SOA </li></ul><ul><li>Flexible Deployment </li></ul>
    10. 10. Fast, Productive Sales Management <ul><li>Familiar interface drives user adoption and increased productivity </li></ul><ul><li>Workflow-driven sales processes ensure consistency and efficiency </li></ul><ul><li>Full spectrum of sales intelligence capabilities provides insight and accurate forecasts </li></ul>
    11. 11. Drive Fast and Productive Sales A lead is created with the appropriate sales workflow . The lead is automatically routed to inside sales to qualify and assign. The lead is passed to the right sales person to close the opportunity. A prospect requests more information via the web.
    12. 12. HIDDEN SLIDE <ul><li>For a deep dive into Sales (discussion with VP, Directors, Sales Managers), drop the Sales BDM Deck in here for more content </li></ul><ul><li>Pick and choose the slides that are most relevant to your audience </li></ul>
    13. 13. Fast, Consistent Customer Service <ul><li>Comprehensive customization and core platform capabilities ensures business agility </li></ul><ul><li>Advanced workflow ensures consistency or service experience </li></ul><ul><li>Complete range of service analytics from basic reporting to sophisticated OLAP and predictive modeling </li></ul>
    14. 14. Drive Fast and Consistent Service The knowledge base is searched and solutions are suggested. The service case is created with an appropriate service workflow . The lead is automatically routed to the best available agent. Service requests come in via phone, web, or other channels .
    15. 15. HIDDEN SLIDE <ul><li>For a deep dive into Customer Service (discussion with VP, Directors, Managers), you can drop the Service BDM Deck in here for more content </li></ul><ul><li>Leverage the slides that are most relevant to your audience </li></ul>
    16. 16. Fast, Effective Marketing Management <ul><li>Intuitive segmentation tools drive superior target selection </li></ul><ul><li>Workflow-driven processes increase reach and relevancy </li></ul><ul><li>Seamless tracking of cross-channel communications saves time and money </li></ul>
    17. 17. Drive Fast and Effective Marketing Campaign responses are captured ; ROI is tracked and reported continuously A new campaign is budgeted, approved, targeted, and executed across multiple channels
    18. 18. HIDDEN SLIDE <ul><li>For a deep dive into Marketing (discussion with VP, Directors, Managers), you can drop the Marketing Automation BDM Deck in here </li></ul><ul><li>Leverage the slides that are most relevant to your audience </li></ul>
    19. 19. The Power of Choice for Software + Service <ul><li>Choose how you USE IT - Outlook, browser, mobile </li></ul><ul><li>Choose how you GET IT - Software or service </li></ul><ul><li>Choose how you BUY IT - Own it or rent it </li></ul><ul><li>CHANGE it any time as your business needs change </li></ul>
    20. 20. Why Choose Microsoft Dynamics CRM? ““ Buyers also like Microsoft Dynamics CRM’s usability and its quick time-to-value compared with traditional CRM applications.” - Forrester Research, February 2007 “ If you know how to use any of Microsoft’s desktop tools, you know how to use Microsoft’s [Dynamics] CRM product .” - AMR Research, November 2007
    21. 21. Microsoft Dynamics CRM for Midsize Companies <ul><li>Microsoft Dynamics CRM delivers solutions for thousands of midsize companies around the world </li></ul><ul><li>Key business and IT requirements: </li></ul><ul><ul><li>Easy, intuitive user experience for Outlook and Internet Explorer </li></ul></ul><ul><ul><li>Integrated marketing, sales, and service capabilities </li></ul></ul><ul><ul><li>Easy configuration of screens, workflow, and data model </li></ul></ul><ul><ul><li>Web services integration </li></ul></ul>Mid-size Companies
    22. 22. Microsoft Dynamics CRM for the Enterprise <ul><li>Microsoft Dynamics CRM delivers solutions for hundreds of large enterprises around the world </li></ul><ul><li>Key business and IT requirements: </li></ul><ul><ul><li>Role-tailored user experience </li></ul></ul><ul><ul><li>Easy configuration of screens, workflow, and data model </li></ul></ul><ul><ul><li>Web services integration </li></ul></ul><ul><ul><li>Flexible SOA platform </li></ul></ul><ul><ul><li>Enterprise scalability </li></ul></ul>Large Enterprises
    23. 23. Microsoft Dynamics CRM Business Architecture