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Designing Calm Technology (by Amber Case at #NUX6)

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Designing Calm Technology

Slides from the NUX6 talk by Amber Case, Friday 27th October 2017.
2017.nuxconf.uk / nuxuk.org

Synopsis:

Our world is made of information that competes for our attention. What is needed? What is not? We cannot interact with our everyday life in the same way we interact with a desktop computer. The terms calm computing and calm technology were coined in 1995 by PARC Researchers Mark Weiser and John Seely Brown in reaction to the increasing complexities that information technologies were creating. Calm technology describes a state of technological maturity where a user’s primary task is not computing, but being human. The idea behind Calm Technology is to have smarter people, not things. Technology shouldn’t require all of our attention, just some of it, and only when necessary.

How can our devices take advantage of location, proximity and haptics to help improve our lives instead of get in the way? How can designers can make apps “ambient” while respecting privacy and security? This talk will cover how to use principles of Calm Technology to design the next generation of connected devices. We’ll look at notification styles, compressing information into other senses, and designing for the least amount of cognitive overhead.

Published in: Internet
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Designing Calm Technology (by Amber Case at #NUX6)

  1. 1. caseorganic.com Calm Technology Amber Case | @caseorganic Fellow Harvard Berkman Klein Center MIT Media Lab calmtech.com Design for the next 50 billion things
  2. 2. caseorganic.com 50 billion devices will be online by 2020. -Cisco
  3. 3. caseorganic.com Sound good?
  4. 4. caseorganic.com Consider…
  5. 5. caseorganic.com The "Smart" Watch
  6. 6. caseorganic.com The "Smart" Fridge
  7. 7. caseorganic.com The Dystopian Kitchen of the Future
  8. 8. caseorganic.com Connected Animals
  9. 9. caseorganic.com The new Schrödinger's Cat Failure forces humans to ‘manually’ feed ravenous pets
  10. 10. caseorganic.com PetNet is not held responsible for any service failures: Source: http://readwrite.com/2016/08/01/petnet-shows-happens-iot-fails-dl1/
  11. 11. caseorganic.com An era of interruptive technology
  12. 12. caseorganic.com We need a Calm Technology
  13. 13. caseorganic.com XEROX PARC: mid-90s Mark Weiser John Seeley Brown
  14. 14. caseorganic.com
  15. 15. caseorganic.com Designing Calm Technology
  16. 16. caseorganic.com I. Technology shouldn’t require all of our attention, just some of it, and only when necessary
  17. 17. caseorganic.com A Tea Kettle
  18. 18. caseorganic.com II. Technology should empower the periphery
  19. 19. caseorganic.com LUMOBack Smart Posture Sensor Buzzes you when you exhibit poor posture.
  20. 20. caseorganic.com III. Technology should inform and encalm
  21. 21. caseorganic.com Ambient Awareness
  22. 22. caseorganic.com 1. Haptics vs. auditory alerts (haptic compass) 2. Light status vs. full display (on/off) 3. Positive or negative tones (home electronics) 4. Transparency (inner-office windows) awareness through different
  23. 23. caseorganic.com Weat her Statu s
  24. 24. caseorganic.com Make the invisible visible
  25. 25. caseorganic.com Heat Sink Ambient Awareness and Synesthesia
  26. 26. caseorganic.com Vuforia and ThingWorx display from PTC
  27. 27. caseorganic.com Tormach PCNC Cell #3 Pre-finishing Cycles Next Maintenance Liftgate Fault Tormach PCNC Cell #4 Pre-finishing Cycles Next Maintenance Liftgate Fault Final Assembly Final Assembly Plant 78, Pre-Finishing Line 2 15 cells 45% Operational 2 faults
  28. 28. caseorganic.com 1. Machines shouldn't act like humans 2. Humans shouldn't act like machines IV. Technology should amplify the best of technology and the best of humanity.
  29. 29. caseorganic.com •  1500 times faster When automation goes right 3Scan: 1500 times faster than humans
  30. 30. caseorganic.com V. Technology can communicate, but it doesn’t need to speak
  31. 31. caseorganic.com The Roomba Robotic Vacuum Cleaner :)
  32. 32. caseorganic.com VI. Technology should consider social norms
  33. 33. caseorganic.com Restorative Normal Enhancing Fear-inducing Accepted Invisible
  34. 34. caseorganic.com Google Glass
  35. 35. caseorganic.com VII. The right amount of technology is the minimum amount to solve the problem
  36. 36. caseorganic.com Street Lights Toilet Occupied Sign
  37. 37. caseorganic.com VIII. Technology should make use of the near and the far
  38. 38. caseorganic.com Mainframes Personal Computer / Desktop Internet Remote Mainframes (Cloud) Personal Servers 2016 - 2020 2000 - 1994 - 1978 - 1994 1944 - 1978 Workstations 1968 - 1975 Far Near Mobile 2006 - Evolution of computers over time
  39. 39. caseorganic.com Technology should work even when it fails
  40. 40. caseorganic.com Process as much as possible on the device itself. …
  41. 41. caseorganic.com Good design allows people to accomplish their goals in the least amount of moves
  42. 42. caseorganic.com Calm Technology allows people to accomplish the same goals with the least amount of mental cost
  43. 43. caseorganic.com A person's primary task should not be computing, but being human.
  44. 44. caseorganic.com The scarce resource in the 21st Century will not be technology. It will be attention. - Mark Weiser
  45. 45. caseorganic.com Calm Technology @ Amazon.com And O’Reilly
  46. 46. caseorganic.com Sound and User Experience @ Amazon.com And O’Reilly
  47. 47. caseorganic.com caseorganic.com More at calmtechnology.com! 8 Principles at Calmtech.com
  48. 48. caseorganic.com Thank you very much! Amber Case | @caseorganic http://caseorganic.com case@caseorganic.com http://calmtech.com

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