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L'Intelligence Artificielle concretement : comment tirer profit de vos donnees ?

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Vous souhaitez tirer profit de vos données avec l’Intelligence Artificielle ?

L’intelligence artificielle (IA) s’invite dans notre quotidien, au travers des réseaux sociaux, des moteurs de recherche, de nos applications de navigation type Waze, etc. Mais qu’en est-il pour la gestion de contenus en entreprise ou ECM ?

Les analystes y voient un axe d’amélioration majeur des plateformes ECM. On vante ses mérites et ses avantages pouvant permettre aux entreprises de tirer enfin parti de la masse de données qu’elles accumulent, de proposer des expériences digitales nouvelles à leurs clients et à leurs collaborateurs, et de gagner en productivité et efficacité. Mais par où commencer ? Comment utiliser l’IA pour se démarquer réellement du marché ? Quels sont les cas concrets d’utilisation ?

Au travers de cette presentation, découvrez :
1/ L’état des lieux de l’IA dans les entreprises aujourd’hui
2/ Quelle démarche adopter
3/ Les bénéfices que ces technologies peuvent apporter
4/ Deux cas concrets dans les secteurs des services financiers et du retail

Published in: Software
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L'Intelligence Artificielle concretement : comment tirer profit de vos donnees ?

  1. 1. Webinar Nuxeo / Markess L’IA concretement : comment tirer profit de vos donnees ?
  2. 2. Un constat : l’automatisation des processus documentaires et métiers est loin d’être achevée France, 2017-2019 - Echantillons : 62 et 60 décideurs métiers et IT en 2017 et 2019 En % de répondants IconsmadebyFreepikfromwww.flaticon.com Source:MARKESSbyexægis AUTOMATISATION 1ER ENJEU EN MATIÈRE DE GESTION DES PROCESSUS DOCUMENTAIRES, CITÉ PAR 71% DES DÉCIDEURS INTERROGÉS 2017 18% 2019 DES DÉCIDEURS INTERROGÉS ESTIMENT AVOIR GLOBALEMENT AUTOMATISÉ LEURS PROCESSUS
  3. 3. DÉGAGEMENT DU TEMPS POUR LE CONSACRER AUX ASPECTS HUMAINS RÉDUCTION DES COÛTS LIÉS À CERTAINES TÂCHES / ACTIONS FACILITATION DU TRAVAIL DES GESTIONNAIRES DE DOCUMENTS ACCÉLÉRATION DU TRAITEMENT DES PROCESSUS MÉTIERS RENFORCEMENT DE LA QUALITÉ DES PROCESSUS MÉTIERS ASSOCIÉS SUPPRESSION DES TÂCHES MANUELLES RÉCURRENTES À FAIBLE VALEUR AJOUTÉE L’automatisation des processus documentaires en réponse à … France, 2019 - Echantillon : 60 décideurs métiers et IT En % de répondants – Plusieurs réponses possibles IconsmadebyFreepikfromwww.flaticon.com Source:MARKESSbyexægis 1 2 3 4 5 6 77% 75% 67% 62% 58% 57% 57%
  4. 4. Des solutions diverses pour automatiser les processus documentaires… mais parfois limitées France, 2019 - Echantillon : 60 décideurs métiers et IT En % de répondants – Plusieurs réponses possibles Abstractvectorcreatedbymakyzz-www.freepik.com RPA CASE MANAGEMENT INTELLIGENCE ARTIFICIELLE BPM WORKFLOW Source : MARKESS by exægis
  5. 5. Un recours à l’IA encore balbutiant France, 2019 - Echantillon : 60 décideurs métiers et IT En % de répondants Abstractvectorcreatedbymakyzz-www.freepik.com 83% Source:MARKESSbyexægis 5% 22% % DE DÉCIDEURS MENTIONNANT RECOURIR À L’IA 2019 2021 DES DÉCIDEURS INTERROGÉS JUGENT QUE L’IA JOUERA UN RÔLE IMPORTANT À TRÈS IMPORTANT DANS L’AUTOMATISATION DES PROCESSUS DOCUMENTAIRES D’ICI 2021 57%
  6. 6. Un pré-requis à l’IA : des données fiables et de qualité LA DONNÉE EST AU CŒUR DE L’IA : il faut préalablement s’assurer de disposer de données fiables et en quantité suffisante pour pouvoir entraîner les mécanismes de machine learning
  7. 7. L’IA pour quels usages ? ANALYSER DES DONNÉES & CONTENUS STRUCTURÉS FACILITER ET ACCÉLÉRER DES RECHERCHES DE DOCUMENTS/CONTENUS APPLIQUER DES RÈGLES MÉTIERS ANALYSER DES DONNÉES & CONTENUS NON STRUCTURÉS AIDER À LA PRISE DE DÉCISIONS CLASSER DES DOCUMENTS & CONTENUS NUMÉRIQUES Source:MARKESSbyexægis 1 2 3 5 6 7 67% 60% 58% 57% 57% 57% AJOUTER DES MÉTADONNÉES SELON DES RÈGLES PRÉDÉFINIES DÉTECTER DES ANOMALIES 4 8 58% 57% Abstractvectorcreatedbymakyzz-www.freepik.com France, 2019 - Echantillon : 60 décideurs métiers et IT En % de répondants – Plusieurs réponses possibles 57%
  8. 8. Quels bénéfices attendre de l’IA dans la gestion des processus documentaires ? 75% 72% AMÉLIORATION DE L’EFFICACITÉ OPÉRATIONNELLE 70% 68% 58% IconsmadebyFreepikfromwww.flaticon.com DÉCHARGEMENT DES GESTIONNAIRES DE TÂCHES FASTIDIEUSES ET/OU À FAIBLE VALEUR AJOUTÉE DIMINUTION DU NOMBRE D'ERREURS DANS LE TRAITEMENT DE DOCUMENTS RÉDUCTION DES DÉLAIS DE TRAITEMENT HAUSSE DE LA PRODUCTIVITÉ Source:MARKESSbyexægis France, 2019 - Echantillon : 60 décideurs métiers et IT En % de répondants – Plusieurs réponses possibles
  9. 9. Des freins à lever pour développer les usages de l’IA 65% 63% MANQUE DE COMPÉTENCES INTERNES 55% 48% 47% IconsmadebyFreepikfromwww.flaticon.com PEUR DU CHANGEMENT CRAINTES SOCIALES LIÉES À L’AUTOMATISATION INVESTISSEMENTS FINANCIERS À CONSENTIR TRAVAIL AMONT À EFFECTUER SUR LES PROCESSUS Source:MARKESSbyexægis France, 2019 - Echantillon : 60 décideurs métiers et IT En % de répondants – Plusieurs réponses possibles
  10. 10. ÉLÉMENTS EXIGÉS AUPRÈS DES FOURNISSEURS DE SOLUTIONS PAR PLUS DE 50% DES DÉCIDEURS INTERROGÉS Mener à bien l’automatisation intelligente grâce aux fournisseurs de solutions de gestion de processus documentaires Accompagnement pour cerner les processus éligibles à l'automatisation Accompagnement au changement des équipes internes Eléments de ROI Approche de l'automatisation intelligente en co-construction / co-innovation France, 2019 - Echantillon : 60 décideurs métiers et IT Plusieurs réponses possibles
  11. 11. Nuxeo offre la plateforme la plus moderne et évolutive du marché pour adresser l’ensemble de vos besoins d’aujourd’hui et de demain Digital Asset Management Gérez l’ensemble du cycle de vie de vos ressources numériques de leur creation à leur diffusion. Offrez à votre marque de nouveaux atouts Gestion des connaissances Fournissez l’information nécessaire à vos collaborateurs. Renforcez la connaissance des employés Gestion de contenu d’entreprise Transformez la manière de créer et gérer vos contenus d’entreprise. Partagez vos informations critiques au sein de votre organisation Gestion de dossiers Optimisez vos processus grâce à une meilleure gestion de vos données et contenus. Améliorez votre service clients ou partenaires Une nouvelle génération de solution de gestion de contenu
  12. 12. Délivrer du contenu intelligent  Faciliter l’ingestion des contenus afin de mieux les retrouver et les réutiliser  Révéler la valeur cachée des contenus numériques  Automatiser les activités et tâches répétitives, en réduisant les interactions superflues  Fournir des informations de manière prédictive
  13. 13. L’IA classique ne suffit plus
  14. 14. La réalité de l’IA Les modèles d’IA sont trop difficiles à créer – Il faut être data scientist pour y arriver. Les contenus que je peux enrichir utilisent des modèles publiques non personnalisés. L’IA suppose un investissement financier trop important pour que j’en tire de la valeur. Je manque de competence interne et je ne veux pas recruter des experts IA pour mes besoins.
  15. 15. Il est temps de repenser l’IA.
  16. 16. Nuxeo Insight Cloud Valeur délivrée Facilité d’usage Modèles personnalisés Modèles génériques
  17. 17. Nuxeo et l’Intelligence Artificielle 17 Ballon Blanc Chaise Propriété Valeur Saison Printemps / Eté Année 2018 Model YTR345 Marque ACME Extérieur Intitulé Fauteuil confort Couleur Blanc vintage Nuxeo Vision Nuxeo AI
  18. 18. Nuxeo Insight Cloud
  19. 19. Meilleur ensemble Nuxeo Insight Cloud Nuxeo Content Platform &
  20. 20. Nuxeo Platform Insight Cloud Préparation des données d’apprentissage Création du modèle Test du modèle Modèle packagé Integration du modèle dans l’interface utilisateur
  21. 21. Cas pratiques
  22. 22. Une multitude de cas d’usage • Banque / Assurance: Gestion de sinistres • Ajout de pièces • Détection de fraude • Analyse de sentiments • Mode / Retail • Gestion de la propriété intellectuelle
  23. 23. Questions / Réponses

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