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Changes in Application Architecture


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Analyst Webinar: Prepare for Dramatic Changes in Application Architecture. With guest speaker Craig Le Clair, VP & Principal Analyst at Forrester Research, Inc.

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Changes in Application Architecture

  1. 1. Prepare for Dramatic Changes in Application Architecture #ECMChanges ANALYST WEBINAR
  2. 2. Craig Le Clair VP, Principal Analyst Serving Enterprise Architecture Professionals Forrester Research, Inc. @csleclair Guest Speaker: #ECMChanges
  3. 3. The digital transformation company Nuxeo helps organizations become agile and people work better by giving developers the power of deep content so they can convert documents into software.
  4. 4. Content Management Maturity ContentComplexity/Volume Records Management Document Management ECM Suites (DAM, CM, DM) Application Platforms Big Systems Era Desktop Era Cloud Era Paper Scanned Paper Office Files Pictures Video Structured Content Data
  5. 5. • Get Away From MONDANE & LEGACY • Model the Business • Keep Future Demands in Mind • Manage Complex Information • Relationships • Custom Metadata • Custom Workflows & Process • Manage Scale Across the Enterprise Building Applications with ECM
  6. 6. Welcome to Deep Content CIOs need to switch from “LEGACY FIRST” to “DIGITAL FIRST”
  7. 7. The Age of Deep Content • Drive Digital Transformation with content that is human-readable & computer ready • Enables organizations to move faster with agile workflows, rich content model, and advanced analytics • With a better collaboration model for people and computers to work together
  8. 8. 8 In Short, Software is Eating the World. -Marc Andreessen
  9. 9. Prepare for Dramatic Changes in Application Architecture Craig Le Clair Vice President and Principal Analyst © 2014 Forrester Research, Inc. Reproduction Prohibited
  10. 10. © 2015 Forrester Research, Inc. Reproduction Prohibited We Have Entered The Age Of The Customer Source: “Competitive Strategy In The Age Of The Customer” Forrester Research, Inc., October 2013 10
  11. 11. © 2015 Forrester Research, Inc. Reproduction Prohibited 11 High-scoring customer experience companies far outperform their peers -3% 51% 78% -20% 0% 20% 40% 60% 80% 100% Customer experience index laggards Overall S&P performance Customer experience index leaders Forrester’s Customer Experience Index mapped to S&P stock performance over last 7 years Leaders outperformed the market by 27% and laggards by 81% Source: Forrester Research, Watermark Consulting
  12. 12. Digital Disruption Is The New Strategic Risk
  13. 13. Mobile payment Digital wallet Mobile point of sale Digital Disruptors Promise To Revolutionize Financial Services Source: Forrester Research. Note that logos are hyperlinked. Mobile point of sale Convert smartphones and tablets into a mobile point of sale terminal, helping small merchants to accept card payments. Mobile payment Let customers initiate a payment using a mobile phone. Digital wallet Lets customers initiate payments from multiple sources and manage related features such as offers and coupons, enhanced product information, electronic receipts and loyalty rewards.
  14. 14. Enterprises have two key imperatives: digital customer experience and digital operational excellence March 2014 “The Digital Business Imperative”
  15. 15. © 2014 Forrester Research, Inc. Reproduction Prohibited 15 Tech Radar: Digitizing Operational Processes
  16. 16. Emerging ECM Architectures Will Add Document Collaboration And Social Capability
  17. 17. And Will Address Age Old Challenges § Experience In Key Transactional Apps. § Improved Search And Content Sharing. § A Stronger Emphasis On Consolidation And Repository Integration. § Lighter – More Adoptable - On Premise Solutions That Must Compete With Cloud-first Competitors.
  18. 18. Architectures Must Also Address Emerging Opportunity § Ramping Analytics To Drive Insight And Reduce Administrative Burden. § Accelerating Their Move To Cloud. § And Move Quickly To Fill Gaps In Their Mobile Road Map. § Stronger And More Open APIs That Spur Innovation. § Improved Process Support With Spa Potential. § Improve Document Collaboration And Social Support
  19. 19. © 2013 Forrester Research, Inc. Reproduction Prohibited 19
  20. 20. © 2014 Forrester Research, Inc. Reproduction Prohibited How The Cloud Enables Business Agility
  21. 21. © 2014 Forrester Research, Inc. Reproduction Prohibited 21 Bring a Customer Centric View to your Firm’s Architecture Forthcoming “Bringing A Customer Centric View To Your Firm’s Architecture”
  22. 22. Presentation Wrap Up #ECMChanges Followed by Q&A
  23. 23. • Many enterprise business processes revolve around content • Control & approval (invoices, orders, payments) • Rich content & forms (form filing , processing • Collaboration • Collection management • Case management (workflow) • Customer management & fulfillment Content-Centric Business Apps
  24. 24. Build valuable business applications ● Select the building blocks you need ○ Content Repository ○ Workflow ○ Digital Assets Management ○ Template management ● Define your domain model ○ Content Types, Processes, Navigation, UI ● Add custom components as needed ○ Leverage your existing applications and services ○ Integrate very custom business logic if needed The Nuxeo Approach
  25. 25. ● Deploy on AWS ○ Auto-Scaling ○ Cloud services ● Deploy on any Infrastructure ○ Images or OS packages ○ Monitoring ○ Automated deployment scripts ○ Pluggable backends ● Support Cloud-based File Sharing ● Support for Docker lightweight containers ○ Full management and provisioning via Cloud Ready
  26. 26. Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage Business Logic Data Presentation Conversion KitWorkflow Engine Authentication & Identity Management Extensible Back Office Optional add-ons, extensions, integrations, and feature sets (20+) REST API CMIS Client SDKs: Java JavaScript Python iOS Android WebDAV Nuxeo Drive (multi- device file sync) The Nuxeo Platform
  27. 27. Q&A How does this feed back into the cycle from the data stream providing content instead of a data stream that is based on content? @Nuxeo #ECMChanges
  28. 28. Q&A This all makes sense from the perspective of a new effort, but what’s the best way to ensure we can utilize this thinking on our existing applications? @Nuxeo #ECMChanges
  29. 29. Q&A Does everything have to move to the cloud? We have difficulty convincing our security and risk management group that the positives outweigh the negatives. @Nuxeo #ECMChanges
  30. 30. Q&A What is the single most important technology to focus on? Mobile? Customer experience management? @Nuxeo #ECMChanges
  31. 31. Craig Le Clair VP, Principal Analyst Forrester Research, Inc. @csleclair Thank You! @Nuxeo #ECMChanges