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Report time: August 2013 
Creator: Nusaresearch team 
JOB SATISFACTION OF EMPLOYEES 
Research time: 10.07.2013 – 20.07.201...
A. Executive summary 
[1] Nearly 40% of surveyed employees are not satisfied with current compensation 
Within 371 employe...
A. Executive summary 
[5] Mean satisfaction score for manager is 3.23 compared to 3.67 for colleagues 
Obviously, less tha...
B. Research information 
Research method : Quantitative research (Online survey) 
Timing : 10.07.2013 – 20.07.2013 
Sam...
Part 1. Overall job satisfaction of employees 
C. Research findings 
Part 2. Regression model on job satisfaction of emplo...
Part 1. Overall job satisfaction of employees 
1. Salary / bonus 
2. Welfare 
3. Working conditions 
4. Training & Promoti...
3.8 
22.9 
35.6 
31.5 
6.2 
I am satisfied with the salary / 
bonus in current company 
Figure 1. Satisfaction level of sa...
2.82 
2.85 
2.77 
2.93 
2.92 
2.90 
2.88 
2.90 
2.80 
2.76 
Figure 2. Satisfaction mean for salary and bonus by groups 
1....
1. Salary / Bonus 
Although overall satisfaction toward compensation system is low, more than 2/3 surveyed employees agree...
1. Salary / bonus 
2. Welfare 
3. Working conditions 
4. Training & Promotion 
5. Relationship with seniors 
6. Relationsh...
3.8 
28.6 
42.9 
20.8 
4.0 
I am satisfied with the benefits 
offered 
Figure 4. Satisfaction level for welfare system 
St...
2. Welfare 
In general, all groups achieved mean satisfaction score of over 3.00 excluding female employees and employees ...
2. Welfare 
Though overall satisfaction mean is 3.07, the score for each item is higher 
Q. Please let us know your agreem...
1. Salary / bonus 
2. Welfare 
3. Working conditions 
4. Training & Promotion 
5. Relationship with seniors 
6. Relationsh...
3.0 
31.5 
44.7 
19.9 
0.8 
I am satisfied with working 
conditions in current company 
Figure 7. Satisfaction level of wo...
3.18 
3.12 
3.20 
3.12 
3.09 
3.19 
3.12 
3.21 
3.13 
3.18 
Male 
(n=244) 
Female 
(n=127) 
18 - 30 
years old 
(n=180) 
A...
3. Working conditions 
Rating for various elements of working conditions is generally positive 
Q. Please let us know your...
1. Salary / bonus 
2. Welfare 
3. Working conditions 
4. Training & Promotion 
5. Relationship with seniors 
6. Relationsh...
4. Training & promotion 
Percentage of surveyed employees who believe that they can receive good chance for training and p...
3.36 
3.04 
3.34 
3.16 
3.17 
3.28 
3.18 
3.34 
3.27 
3.23 
Male 
(n=244) 
Female 
(n=127) 
18 - 30 
years old 
(n=180) 
A...
21.8 
13.7 
13.2 
41.2 
49.6 
43.9 
22.4 
26.7 
29.9 
12.7 
8.1 
11.1 
1.9 
1.9 
1.9 
Company facilitate me to 
improve kn...
17.8 
7.0 
41.5 
31.0 
22.6 
35.8 
15.6 
23.2 
2.4 
3.0 
Company has good promotion 
opportunity for qualified 
employees ...
1. Salary / bonus 
2. Welfare 
3. Working conditions 
4. Training & Promotion 
5. Relationship with manager 
6. Relationsh...
7.5 
9.2 
32.3 
55.3 
39.4 
29.1 
17 
5.9 
3.8 
0.5 
I am satisfied with my 
current manager 
I am satisfied with my 
coll...
5 – 6. Relationship with manager & colleagues 
It is apparent from survey results that the employees who work outside Jaka...
17.0 
14.3 
14.0 
13.7 
13.5 
11.6 
38.3 
62.3 
51.8 
46.6 
41.5 
45.0 
28.6 
20.8 
22.1 
27.5 
28.8 
34.5 
14.3 
2.7 
10....
15.6 
14.0 
12.7 
8.9 
8.6 
7.5 
7.3 
53.4 
62.5 
55.8 
52.3 
52.3 
36.1 
47.7 
25.3 
20.8 
26.7 
33.4 
30.7 
42.9 
35.8 
...
1. Salary / bonus 
2. Welfare 
3. Working conditions 
4. Training & Promotion 
5. Relationship with seniors 
6. Relationsh...
6.5 
45.3 
33.4 
13.5 
1.3 
I am satisfied with the current 
workload 
Figure 18. Satisfaction level of workload 
Strongly...
7. Workload 
While the employees aged above 30 have highest satisfaction mean (3.67), those who worked less than 3 years i...
5.1 
5.9 
6.2 
11.6 
11.9 
14.0 
15.1 
15.9 
19.1 
62.0 
59.6 
54.2 
53.6 
42.3 
53.1 
65.5 
71.4 
62.3 
24.8 
32.1 
35.8 ...
1. Salary / bonus 
2. Welfare 
3. Working conditions 
4. Training & Promotion 
5. Relationship with seniors 
6. Relationsh...
3.5 
45.0 
36.4 
14.0 
1.1 
I am satisfied with the 
performance assessment 
elements for current work 
Figure 21. Satisfa...
8. Performance evaluation 
Male group has strongest belief with their current evaluation system (mean= 3.41). Meanwhile, t...
3.0 
7.3 
9.4 
11.1 
12.4 
13.7 
34.0 
59.6 
46.4 
63.3 
38.8 
35.0 
47.2 
24.8 
32.9 
23.5 
27.2 
28.6 
15.4 
7.8 
9.4 
1...
1. Factors – Independent variables 
3. Regression model 
2. Factors – Dependent variable 
Part 2. Regression model on over...
1. Factors – Independent variables 
※ Note: 
• Cronbach’s alpha (α) analysis was employed to test the consistency among va...
1. Factors – Independent variables 
Factor 4. Training & Promotion 
1 
Company has good promotion opportunity 
for qualifi...
1. Factors – Independent variables 
Factor 7. Work load 
1 My current work has many interesting challenges 
2 My current w...
2. Factors – Dependent variable 
1 I am satisfied with the salary / bonus in current company 
2 I am satisfied with the be...
3. Regression model 
 1st regression analysis result shows that: 
(Constant) and 4 independent variables (Salary / Bonus,...
3. Regression model 
2nd regression analysis result shows that: 
1. Adjusted R2 = 0.536 means that four factors can help r...
3. Regression model 
2nd regression analysis result shows that: 
4. VIF coefficient (variance inflation factor) of indepen...
3. Regression model 
Variable name B Beta Sig. VIF 
(Constant) -3.96E-17 1.000 
Training & Promotion 0.180 0.18 0.000 1.81...
D. Respondent information 
65.8 
34.2 
Gender 
Male 
Female 
28.0 
72.0 
Living area 
Jakarta 
Others 
48.5 
51.5 
Age 
18...
PT. Nusaresearch is 100% Japanese invested. Our main professions are „Online market research‟, „Web creative‟ and „Web mar...
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3. Voluntary Report Nusaresearch - Job Satisfaction of Employees

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3. Voluntary Report Nusaresearch - Job Satisfaction of Employees

  1. 1. Report time: August 2013 Creator: Nusaresearch team JOB SATISFACTION OF EMPLOYEES Research time: 10.07.2013 – 20.07.2013 Based on Nusaresearch‟s panelist
  2. 2. A. Executive summary [1] Nearly 40% of surveyed employees are not satisfied with current compensation Within 371 employees who were asked, there are 99 people agree that they satisfied with their current salary / bonus, which leads to low satisfaction mean score with 2.87. This score is not much different among groups when being categorized by demographic factors. For welfare, mean satisfaction is 3.07, slightly higher than salary and bonus. Good allowance, annual healthcare check and vacation / sick leave upon request are voted as best three welfare items for employees in their current company, with mean satisfaction score of 4.13, 3.88 and 3.87 respectively. [2] Rating for various elements of working condition is generally positive 3.16 is mean satisfaction score for work conditions. More than 60% employees agree that their employers has pay good attention to their working conditions by ensuring the safety, providing working equipment as well as full-instruction for operation. [4] Rating for training & promotion is generally positive with 3.25 point on 5-scale For training, 63.3% mentioned that current training courses of company are good as well as they receive good facilitation for training. More than half also said that they have chances to participated in those training courses (57.1%). For promotion opportunities, there are different ideas. Although 59.3% surveyed employees agree that they company has good advancement opportunity, only 38% admitted that there are many in their current job, which leads to lower mean score (3.16 compared to 3.57).
  3. 3. A. Executive summary [5] Mean satisfaction score for manager is 3.23 compared to 3.67 for colleagues Obviously, less than 40% surveyed employees feel satisfied with their manager while more than 60% feel satisfied with their colleagues at workplace. Most employees highly appreciated that their manager always supports and encourages them (76.6). However, they have high suspicion when mention the fair treatment between subordinate staff, as well as leadership skills of their manager and scores highest among issues they disagree (16.2% each). [6] In general, surveyed employees do not feel pressure with their current workload As the satisfied percentage is 51.8 compared to 14.8 of dissatisfied percentage. While the employees above 30 years old has highest mean score of satisfaction (3.67), those working less than 3 years in current company seem to have a high volume workload and have lower gratification level of 3.30. [7] Mean score for the evaluation system among groups is from 3.25 to 3.41 People acknowledge self-improvement demand for better work performance (74.4%). However, part of employees are not optimistic about the adequacy between payment and performance. In particular, 22.6% not sure if they can get a raise / bonus with good performance and 21.6% also disagree that their salary / Bonus reflect their contribution. [8] The satisfaction level of employees regression equation: Overall Satisfaction (Y) = 0.18*Training & Promotion (X1) + 0.264*Relationship with seniors (X2) + 0.117*Relationship with colleague (X3) + 0.330*Performance evaluation (X4)
  4. 4. B. Research information Research method : Quantitative research (Online survey) Timing : 10.07.2013 – 20.07.2013 Sample size : 371s Research area : Nationwide (Indonesia) Target : Male, female over 18 years old and working currently Research objectives : Find out how factors affect the job satisfaction in the work place and construct regression model of satisfaction Sampling method : Internet sampling (Nusaresearch Panel)
  5. 5. Part 1. Overall job satisfaction of employees C. Research findings Part 2. Regression model on job satisfaction of employees
  6. 6. Part 1. Overall job satisfaction of employees 1. Salary / bonus 2. Welfare 3. Working conditions 4. Training & Promotion 5. Relationship with seniors 6. Relationship with colleague 7. Workload 8. Performance evaluation
  7. 7. 3.8 22.9 35.6 31.5 6.2 I am satisfied with the salary / bonus in current company Figure 1. Satisfaction level of salary and bonus Strongly agree Agree Neutral Disagree Strongly disagree 1. Salary / Bonus Percentage of respondents who feel satisfied with their current salary / bonus is not really high which leads to low satisfaction mean of 2.87. Nearly 40% of surveyed employees are not satisfied with current compensation Q. Please let us know your agreement level toward the salary & bonus system received at current company? [Matrix SA] Based n=371 (Unit: %) Satisfaction Mean 2.87
  8. 8. 2.82 2.85 2.77 2.93 2.92 2.90 2.88 2.90 2.80 2.76 Figure 2. Satisfaction mean for salary and bonus by groups 1. Salary / Bonus As can be seen from the result, there is no significant difference on satisfaction mean among groups when being categorized by demographic factors. Satisfaction level of salary & bonus does not vary much among groups Male (n=244) 18 - 30 years old (n=180) Jakarta (n=104) Bachelor Degree or higher (n=211) 3 years working or less (n=162) Q. Please let us know your agreement level toward the salary & bonus system received at current company? [Matrix SA] Based n=371 Female (n=127) Above 30 years old (n=191) Others (n=267) Diploma Degree or lower (n=160) More than 3 years working (n=209) (Unit: %)
  9. 9. 1. Salary / Bonus Although overall satisfaction toward compensation system is low, more than 2/3 surveyed employees agree that there is adequacy among their work‟s effectiveness, responsibility and compensation system. In fact, the majority (61.7%) also indicated that their company has good benefits. Satisfaction level of employees differs from item to item of salary & bonus Q. Please let us know your agreement level toward the salary & bonus system received at current company? [Matrix SA] Based n=371 39.4 27.8 25.9 22.9 16.7 13.7 13.5 38.3 39.1 34.5 35.0 27.8 48.0 38.3 11.6 17.3 20.8 21.6 29.9 32.1 32.1 7.8 14.3 15.9 18.3 22.9 4.0 14.3 3.0 1.6 3.0 2.2 2.7 2.2 1.9 Bonus (monthly / quarterly / yearly) is adequate with work effectiveness Salary is adequate with my job responsibility Annual salary increase is suitable with my contribution to company Salary is adequate with the nature of work I am doing Salaries, bonuses and benefits are distributed evenly Company has good benefits Salary is competitive compared to domestic labor market Figure 3. Satisfaction level of salary and bonus items Strongly agree Agree Neutral Disagree Strongly disagree 4.03 Mean 3.77 3.67 3.64 3.58 3.47 3.33 (Unit: %)
  10. 10. 1. Salary / bonus 2. Welfare 3. Working conditions 4. Training & Promotion 5. Relationship with seniors 6. Relationship with colleague 7. Workload 8. Performance evaluation Part 1. Overall job satisfaction of employees
  11. 11. 3.8 28.6 42.9 20.8 4.0 I am satisfied with the benefits offered Figure 4. Satisfaction level for welfare system Strongly agree Agree Neutral Disagree Strongly disagree 2. Welfare Satisfaction score of employees toward welfare model is slightly higher than salary and bonus (mean=3.07). In which, there are 7.6% respondents feel satisfied with the welfare system of current company more than those who dissatisfied. More than 3 out of 10 surveyed employees are not satisfied with current welfare model Q. Please let us know your agreement level toward the welfare system received at current company? [Matrix SA] Based n=371 Satisfaction mean 3.07 (Unit: %)
  12. 12. 2. Welfare In general, all groups achieved mean satisfaction score of over 3.00 excluding female employees and employees who have 3 years working or less. In details, their satisfaction mean for welfare system is 2.89 and 2.94 respectively. Overall assessment of welfare system is not much different among groups Q. Please let us know your agreement level toward the welfare system received at current company? [Matrix SA] Based n=371 2.94 3.04 3.00 3.04 3.17 3.18 3.11 3.10 3.10 2.89 Figure 5. Satisfaction mean for welfare system by groups Male (n=244) 18 - 30 years old (n=180) Jakarta (n=104) Bachelor Degree or higher (n=211) 3 years working or less (n=162) Female (n=127) Above 30 years old (n=191) Others (n=267) Diploma Degree or lower (n=160) More than 3 years working (n=209) (Unit: %)
  13. 13. 2. Welfare Though overall satisfaction mean is 3.07, the score for each item is higher Q. Please let us know your agreement level toward the welfare system received at current company? [Matrix SA] Based n=371 (Unit: %) 36.1 32.6 30.5 24.5 22.1 21.3 18.3 46.9 33.2 42.9 49.9 34.0 42.0 38.8 11.6 19.4 12.7 17.5 24.3 18.1 24.0 4.6 11.6 11.3 5.4 14.8 13.2 13.5 0.8 3.2 2.7 2.7 4.9 5.4 5.4 Company has good allowance (holiday, children...) Company provides full insurance for employees Company supports health care checking annually Company facilitates employees to go on vacation / sick leave upon request Company has trade union organization to protect employees' rights Company supports transportation for work implement Company has yearly trip for employees Figure 6. Satisfaction level for welfare items Strongly agree Agree Neutral Disagree Strongly disagree 4.13 Mean 3.80 3.87 3.88 3.54 3.61 3.51 Good allowance, annual healthcare check and vacation / sick leave upon request are voted as best three welfare items for employees in their current company, with satisfaction mean of 4.13, 3.88 and 3.87 respectively.
  14. 14. 1. Salary / bonus 2. Welfare 3. Working conditions 4. Training & Promotion 5. Relationship with seniors 6. Relationship with colleague 7. Workload 8. Performance evaluation Part 1. Overall job satisfaction of employees
  15. 15. 3.0 31.5 44.7 19.9 0.8 I am satisfied with working conditions in current company Figure 7. Satisfaction level of working conditions Strongly agree Agree Neutral Disagree Strongly disagree 3. Working conditions 34.5% employees participating in survey revealed that they are satisfied with current working condition in their company compared to 20.7% who dissatisfied. 3.16 is satisfaction mean score for work conditions Q. Please let us know your agreement level toward the working conditions at current company? [Matrix SA] Based n=371 Satisfaction mean 3.16 (Unit: %)
  16. 16. 3.18 3.12 3.20 3.12 3.09 3.19 3.12 3.21 3.13 3.18 Male (n=244) Female (n=127) 18 - 30 years old (n=180) Above 30 years old (n=191) Jakarta (n=104) Others (n=267) Bachelor Degree or higher (n=211) Diploma Degree or lower (n=160) 3 years or less (n=162) More than 3 year (n=209) Figure 8. Mean satisfaction score for working conditions by groups 3. Working conditions Q. Please let us know your agreement level toward the working conditions at current company? [Matrix SA] Based n=371 (Unit: %) Mean In general, level of satisfaction about current working condition across gender, age, living area, qualifications and working experience are quite similar. The highest mean is 3.21 and there is no a big gap with the lowest of 3.09
  17. 17. 3. Working conditions Rating for various elements of working conditions is generally positive Q. Please let us know your agreement level toward the working conditions at current company? [Matrix SA] Based n=371 (Unit: %) 27.0 19.9 16.4 15.4 14.0 41.8 47.7 46.9 54.4 49.3 21.6 22.1 24.8 21.6 27.2 8.9 9.4 10.5 7.8 8.6 0.8 0.8 1.3 0.8 0.8 I am always ensured labour safety at workplace I was well-equipped for my work I received prevention instruction for accidents that can happen I received using instruction for equipment / support tools for my work I was given advice on health protection method when working Figure 9. Satisfaction level of detail working conditions Strongly agree Agree Neutral Disagree Strongly disagree 3.85 Mean 3.77 3.67 3.76 3.67 More than 60% employees agree that their employers pay good attention to their working conditions by ensuring the safety, providing working equipment as well as full-instruction for operation.
  18. 18. 1. Salary / bonus 2. Welfare 3. Working conditions 4. Training & Promotion 5. Relationship with seniors 6. Relationship with colleague 7. Work load 8. Performance evaluation Part 1. Overall job satisfaction of employees
  19. 19. 4. Training & promotion Percentage of surveyed employees who believe that they can receive good chance for training and promotion at their current companies is twice the percentage of those who do not. Rating for training & promotion is generally positive with 3.25 point on 5-scale Q. Please let us know your agreement level toward the training and promotion opportunity at current company? [Matrix SA] Based n=371 (Unit: %) 9.2 33.2 33.2 22.4 2.2 I am satisfied with the training opportunities / promotions of current company Strongly agree 9.2 Agree 33.2 Neutral 33.2 Disagree 22.4 Strongly disagree 2.2 Figure 10. Satisfaction level of training & promotion opportunity Satisfaction mean 3.25
  20. 20. 3.36 3.04 3.34 3.16 3.17 3.28 3.18 3.34 3.27 3.23 Male (n=244) Female (n=127) 18 - 30 years old (n=180) Above 30 years old (n=191) Jakarta (n=104) Others (n=267) Bachelor Degree or higher (n=211) Diploma Degree or lower (n=160) 3 years or less (n=162) More than 3 year (n=209) Figure 11. Mean satisfaction score for training & promotion opportunity 4. Training & promotion Assessment on training and promotion opportunity by groups is not too different Q. Please let us know your agreement level toward the training and promotion opportunity at current company? [Matrix SA] Based n=371 (Unit: %) Mean The satisfaction mean score for training and promotion opportunity range from 3.04 to 3.36. In which, male group has highest figure (mean= 3.36) and female group has lowest (mean= 3.21).
  21. 21. 21.8 13.7 13.2 41.2 49.6 43.9 22.4 26.7 29.9 12.7 8.1 11.1 1.9 1.9 1.9 Company facilitate me to improve knowledge and working skills I have chances to participate in training courses for effective working Current training courses of company are good Figure 12. Satisfaction level of training opportunity Strongly agree Agree Neutral Disagree Strongly disagree 4. Training & promotion More than half also said that current training courses of company are good (63.3%) and employees have chances to participate in those training courses (57.1). For training, 63% respondents received good facilitation from their company Q. Please let us know your agreement level toward the training and promotion opportunity at current company? [Matrix SA] Based n=371 (Unit: %) 3.68 Mean 3.56 3.65
  22. 22. 17.8 7.0 41.5 31.0 22.6 35.8 15.6 23.2 2.4 3.0 Company has good promotion opportunity for qualified employees There are many promotion opportunities in my current job Figure 13. Satisfaction level of promotion opportunity Strongly agree Agree Neutral Disagree Strongly disagree 4. Training & promotion Although 59.3% surveyed employees agreed that their company has good advancement opportunity, only 38% admitted that there are many in their current job, which leads to lower mean score (3.16 compared to 3.57). For promotion opportunities, there are different ideas Q. Please let us know your agreement level toward the training and promotion opportunity at current company? [Matrix SA] Based n=371 (Unit: %) 3.57 3.16 Mean
  23. 23. 1. Salary / bonus 2. Welfare 3. Working conditions 4. Training & Promotion 5. Relationship with manager 6. Relationship with colleague 7. Work load 8. Performance evaluation Part 1. Overall job satisfaction of employees
  24. 24. 7.5 9.2 32.3 55.3 39.4 29.1 17 5.9 3.8 0.5 I am satisfied with my current manager I am satisfied with my colleagues at work Figure 14. Satisfaction level of relationship with manager & colleagues Strongly agree Agree Neutral Disagree Strongly disagree 5 – 6. Relationship with manager & colleagues Obviously, less than 40% surveyed employees feel satisfied with their manager while more than 60% feel satisfied with their colleagues at workplace. Satisfaction mean score for manager is 3.23 compared to 3.67 for colleagues Q. Please let us know your agreement level toward the relationship with manager at current company? [Matrix SA] Based n=371 Q. Please let us know your agreement level toward the relationship with colleagues at current company? [Matrix SA] Based n=371 (Unit: %) Mean of satisfaction 3.67 Mean of satisfaction 3.23
  25. 25. 5 – 6. Relationship with manager & colleagues It is apparent from survey results that the employees who work outside Jakarta have the most harmonious relationship with their colleagues (3.70), while highest satisfaction level toward manager belongs to those who have Diploma Degree or lower (3.29). Ratings for both relationships among groups are quite consistent Q. Please let us know your agreement level toward the relationship with manager at current company? [Matrix SA] Based n=371 Q. Please let us know your agreement level toward the relationship with colleagues at current company? [Matrix SA] Based n=371 (Unit: %) 3.27 3.15 3.28 3.18 3.20 3.24 3.18 3.29 3.22 3.23 3.68 3.64 3.66 3.67 3.58 3.70 3.65 3.68 3.67 3.67 Male (n=244) Female (n=127) 18 - 30 years old (n=180) Above 30 years old (n=191) Jakarta (n=104) Others (n=267) Bachelor Degree or higher (n=211) Diploma Degree or lower (n=160) 3 years or less (n=162) More than 3 year (n=209) Figure 15. Mean satisfaction score for relationship with manager & colleagues Seniors Colleagues Mean
  26. 26. 17.0 14.3 14.0 13.7 13.5 11.6 38.3 62.3 51.8 46.6 41.5 45.0 28.6 20.8 22.1 27.5 28.8 34.5 14.3 2.7 10.8 11.3 14.3 8.4 1.9 0.0 1.3 0.8 1.9 0.5 Manager has leadership skills Manager always supports and encourages me when necessary I have no difficulty in communicate directly with manager Manager has professional capabilities Manager has fair treatment with subordinate staff Manager recognizes my contribution to company Figure 16. Satisfaction level of relationship with manager Strongly agree Agree Neutral Disagree Strongly disagree 5 – 6. Relationship with manager & colleagues However, they have high suspicion when mentioning the fair treatment between subordinate staff, as well as leadership skills of their manager and scores highest among issues they concern (16.2% each). Most employees highly appreciated that their manager always supports and encourages them (Unit: %) 3.87 Mean 3.88 3.66 3.50 3.61 3.59 Q. Please let us know your agreement level toward the relationship with manager at current company? [Matrix SA] Based n=371
  27. 27. 15.6 14.0 12.7 8.9 8.6 7.5 7.3 53.4 62.5 55.8 52.3 52.3 36.1 47.7 25.3 20.8 26.7 33.4 30.7 42.9 35.8 4.9 2.4 4.9 4.6 7.8 11.9 7.8 0.8 0.3 0.0 0.8 0.5 1.6 1.3 I learned a lot from my colleagues I cooperate well with my colleagues to finish the job My colleagues are friendly and sociable My colleagues always supported me while working My colleagues give me useful advice in work My colleagues and me compete fairly at work My colleagues are reliable Figure 17. Satisfaction level of relationship with colleagues Strongly agree Agree Neutral Disagree Strongly disagree 5 – 6. Relationship with manager & colleagues As can be seen from the chart, average score for the satisfaction level of the surveyed employees toward their peers is rather good. Approximately 3/4 respondents said that they cooperate well with their colleagues to finish the job and the satisfaction mean score is up to 3.88. The majority of 371 respondents have good words about their colleagues (Unit: %) 3.78 Mean 3.88 3.64 3.36 3.61 3.52 Q. Please let us know your agreement level toward the relationship with colleagues at current company? [Matrix SA] Based n=371 3.76
  28. 28. 1. Salary / bonus 2. Welfare 3. Working conditions 4. Training & Promotion 5. Relationship with seniors 6. Relationship with colleague 7. Work load 8. Performance evaluation Part 1. Overall job satisfaction of employees
  29. 29. 6.5 45.3 33.4 13.5 1.3 I am satisfied with the current workload Figure 18. Satisfaction level of workload Strongly agree Agree Neutral Disagree Strongly disagree 7. Workload In general, surveyed employees in Indonesia do not feel pressure with their current workload. To clarify, the satisfied percentage is 51.8 compared to 14.8 of dissatisfied percentage. Satisfaction mean score of workload satisfaction is quite good with 3.42 Q. Please let us know your agreement level toward the workload at current company? [Matrix SA] Based n=371 (Unit: %) 3.42 Satisfaction mean (Based on 5 scale measurement)
  30. 30. 7. Workload While the employees aged above 30 have highest satisfaction mean (3.67), those who worked less than 3 years in current company seem to have a high volume workload and have lower gratification level of 3.30. There is difference among groups, but not significantly Q. Please let us know your agreement level toward the workload at current company? [Matrix SA] Based n=371 (Unit: %) Male (n=244) Female (n=127) 18 - 30 years old (n=180) Above 30 years old (n=191) Jakarta (n=104) Others (n=267) Bachelor Degree or higher (n=211) Diploma Degree or lower (n=160) 3 years or less (n=162) More than 3 year (n=209) 3.47 3.33 3.66 3.67 3.39 3.43 3.41 3.43 3.30 3.52 Figure 19. Mean satisfaction score for workload by groups
  31. 31. 5.1 5.9 6.2 11.6 11.9 14.0 15.1 15.9 19.1 62.0 59.6 54.2 53.6 42.3 53.1 65.5 71.4 62.3 24.8 32.1 35.8 28.6 34.5 29.1 14.6 11.1 16.4 8.1 2.4 3.8 6.2 10.0 3.8 4.9 1.6 2.2 1.3 0.0 20.0 40.0 60.0 80.0 100.0 My current workload is reasonable I receive comments on working effectiveness from my seniors I have right to make decision for works in my professional field My current work has many interesting challenges My current work is highly appreciated in company I use different skills in current work My current work helps me to use all abilities and strengths I understand requirements of my current work My current work requires professional Figure 20. Satisfaction level of work aspects Strongly agree Agree Neutral Disagree Strongly disagree 7. Workload Over 80% respondents said that their current work requires professionalism and they understand requirements of their work. However, only 54.2% commented that “their work is highly appreciated in company”. Employees are relatively satisfied with different aspects of work Q. Please let us know your agreement level toward the work at current company? [Matrix SA] Based n=371 (Unit: %) 3.98 Mean 4.02 3.91 3.77 3.53 3.71 3.63 3.69 3.64
  32. 32. 1. Salary / bonus 2. Welfare 3. Working conditions 4. Training & Promotion 5. Relationship with seniors 6. Relationship with colleague 7. Work load 8. Performance evaluation Part 1. Overall job satisfaction of employees
  33. 33. 3.5 45.0 36.4 14.0 1.1 I am satisfied with the performance assessment elements for current work Figure 21. Satisfaction level of performance evaluation Strongly agree Agree Neutral Disagree Strongly disagree 8. Performance evaluation Less than 50% employees participating in the survey felt that their company has good elements in work performance assessment. Surveyed people express different level of agreement when refer to performance assessment Q. Please let us know your agreement level toward the performance evaluation at current company? [Matrix SA] Based n=371 (Unit: %) 3.23 Satisfaction mean (Based on 5 scale measurement)
  34. 34. 8. Performance evaluation Male group has strongest belief with their current evaluation system (mean= 3.41). Meanwhile, their female peers have lowest belief (mean= 3.25). Mean score for the evaluation system among groups is from 3.25 to 3.41 Q. Please let us know your agreement level toward the performance evaluation at current company? [Matrix SA] Based n=371 (Unit: %) Male (n=244) Female (n=127) 18 - 30 years old (n=180) Above 30 years old (n=191) Jakarta (n=104) Others (n=267) Bachelor Degree or higher (n=211) Diploma Degree or lower (n=160) 3 years or less (n=162) More than 3 year (n=209) 3.41 3.25 3.39 3.33 3.30 3.38 3.31 3.42 3.35 3.37 Figure 22. Satisfaction mean of performance evaluation by groups
  35. 35. 3.0 7.3 9.4 11.1 12.4 13.7 34.0 59.6 46.4 63.3 38.8 35.0 47.2 24.8 32.9 23.5 27.2 28.6 15.4 7.8 9.4 1.9 18.6 18.6 0.5 0.5 1.9 3.0 4.0 0.0 20.0 40.0 60.0 80.0 100.0 Performance assessment card can not reflect my personal abilities well Current work is suitable with my ability Company motivates me to work effectively I understand the need of self improvement to meet job's requirement Salary / Bonus reflect my contribution to the company If I do my job well, I will get a raise / bonus Figure 23. Satisfaction level of performance evaluation items Strongly agree Agree Neutral Disagree Strongly disagree 8. Performance evaluation However, part of them are not optimistic about the adequacy between payment and performance. In particular, 22.6% unsure if they can get a raise / bonus with good performance and 21.6% also disagree that their salary / bonus could reflect their contribution. Surveyed employees acknowledge self-improvement demand for better work performance (74.4%) Q. Please let us know your agreement level toward the performance evaluation at current company? [Matrix SA] Based n=371 (Unit: %) Mean 3.36 3.39 3.83 3.52 3.65 3.23
  36. 36. 1. Factors – Independent variables 3. Regression model 2. Factors – Dependent variable Part 2. Regression model on overall job satisfaction of employees
  37. 37. 1. Factors – Independent variables ※ Note: • Cronbach’s alpha (α) analysis was employed to test the consistency among variables obtained in one factor. • Minimum acceptable level of alpha value is 0.7, Cronbach's Alpha ≥ 0.8 indicates an overall higher reliability factor. Factor 1. Salary / Bonus Factor 2. Welfare Factor 3. Working conditions 1 Salary is adequate with my job responsibility 2 Salary is adequate with the nature of work I am doing 3 Salary is competitive compared to domestic labor market 4 Annual salary increase is suitable with my contribution to company 5 Bonus (monthly / quarterly / yearly) is adequate with work effectiveness 6 Salaries, bonuses and benefits are distributed evenly "Company has good benefits" variable was excluded due to the inappropriateness with model Cronbach's Alpha = 0.811 1 Company has yearly trip for employees 2 Company provides full insurance for employees 3 Company facilitates employees to go on vacation / sick leave upon request 4 Company supports health care checking annually 5 Company supports transportation for work implement 6 Company has good allowance (holiday, children...) 7 Company has trade union organization to protect employees' rights Cronbach's Alpha = 0.877 1 I was well-equipped for my work 2 I received using instruction for equipment / support tools for my work 3 I am always ensured labour safety at workplace 4 I received prevention instruction for accidents that can happen 5 I was given advice on health protection method when working Cronbach's Alpha = 0.863 Through analysis process, functional and psychological variables were constructed to identify the factors that may have effect on job satisfaction of the employees. There are 8 factors in total as independent variables:
  38. 38. 1. Factors – Independent variables Factor 4. Training & Promotion 1 Company has good promotion opportunity for qualified employees 2 There are many promotion opportunities in my current job 3 I have chances to participate in training courses for effective working 4 Current training courses of company are good 5 Company facilitate me to improve knowledge and working skills Cronbach's Alpha = 0.819 Factor 5. Relationship with seniors 1 Senior has professional capabilities 2 Senior has leadership skills 3 I have no difficulty in communicate directly with senior 4 Senior has fair treatment with subordinate staff 5 Senior recognizes my contribution to company 6 Senior always supports and encourages me when necessary Cronbach's Alpha = 0.844 Factor 6. Relationship with colleague 1 I cooperate well with my colleagues to finish the job 2 My colleagues are friendly and sociable 3 My colleagues always supported me while working 4 My colleagues give me useful advice in work 5 My colleagues are reliable 6 My colleagues and me compete fairly at work 7 I learned a lot from my colleagues Cronbach's Alpha = 0.837 Through analysis process, functional and psychological variables were constructed to identify the factors that may have effect on job satisfaction of the employees. There are 8 factors in total as independent variables: ※ Note: • Cronbach’s alpha (α) analysis was employed to test the consistency among variables obtained in one factor. • Minimum acceptable level of alpha value is 0.7, Cronbach's Alpha ≥ 0.8 indicates an overall higher reliability factor.
  39. 39. 1. Factors – Independent variables Factor 7. Work load 1 My current work has many interesting challenges 2 My current work requires professional 3 I understand requirements of my current work 4 I use different skills in current work 5 My current work helps me to use all abilities and strengths 6 I have right to make decision for works in my professional field 7 I receive comments on working effectiveness from my seniors Cronbach's Alpha = 0.779 Variables were excluded due to the inappropriateness with model: - "My current workload is reasonable" - "My current work is highly appreciated in company" Factor 8. Performance evaluation 1 Company motivates me to work effectively 2 If I do my job well, I will get a raise / bonus 3 I understand the need of self improvement to meet job's requirement 4 Salary / Bonus reflect my contribution to the company 5 Current work is suitable with my ability Cronbach's Alpha = 0.729 Variables were excluded due to the inappropriateness with model: - "Performance assessment card can not reflect my personal abilities well" ※ The Kaiser-Meyer-Olkin Measure (KMO) was computed to determine whether the data is suitable for factor analysis. The value of KMO varies from 0 to 1, and should be 0.60 or higher to perform factor analysis.  As KMO of this model is 0.924, it can be concluded that this model is suitable for factor analysis. There are 8 factors in total as independent variables: ※ Note: • Cronbach’s alpha (α) analysis was employed to test the consistency among variables obtained in one factor. • Minimum acceptable level of alpha value is 0.7, Cronbach's Alpha ≥ 0.8 indicates an overall higher reliability factor.
  40. 40. 2. Factors – Dependent variable 1 I am satisfied with the salary / bonus in current company 2 I am satisfied with the benefits offered 3 I am satisfied with working conditions in current company 4 I am satisfied with the training opportunities / promotions of current company 5 I am satisfied with my current senior 6 I am satisfied with my colleagues at work 7 I am satisfied with the current workload 8 I am satisfied with the performance assessment element for current work Cronbach's Alpha = 0.835 Overall satisfaction (Dependent variable) Factor analysis has been employed to explore the underlying factors associated with overall satisfaction of employees, as displayed in below table. ※ Note: • Cronbach’s alpha (α) analysis was employed to test the consistency among variables obtained in one factor. • Minimum acceptable level of alpha value is 0.7, Cronbach's Alpha ≥ 0.8 indicates an overall higher reliability factor.
  41. 41. 3. Regression model  1st regression analysis result shows that: (Constant) and 4 independent variables (Salary / Bonus, Welfare, Working conditions, Work load) has p-value (Sig.) greater than alpha value (shown in Table 1) that means there is no basis to reject the Ho: β = 0. As a result, these 4 independent variables would be excluded from model.  Regression coefficients are conducted as follows: Ho: β = 0 H1: β ≠ 0 Multivariate regression analysis was employed for testing the hypothesis of this research with 8 independent variables from factor analysis and one dependent variable. Variable name B Beta Sig. VIF (Constant) -2.36E-17 1.000 Salary / Bonus 0.065 0.065 0.135 1.499 Welfare -0.080 -0.08 0.103 1.897 Working conditions 0.077 0.077 0.108 1.810 Training & Promotion 0.177 0.177 0.001 2.081 Relationship with seniors 0.248 0.248 0.000 1.901 Relationship with colleague 0.121 0.121 0.007 1.597 Work load -0.003 -0.003 0.940 1.379 Performance evaluation 0.310 0.31 0.000 2.158 ※ Significance level (α) = 5% (0.05) Table 1. Coefficients
  42. 42. 3. Regression model 2nd regression analysis result shows that: 1. Adjusted R2 = 0.536 means that four factors can help researchers to explain 53.6% variance of the above model (Table 2). 2. Sig F = 0.00, is smaller than alpha value (0.05), indicated that this regression model has meaning which means the independent variables significantly affect the Overall job satisfaction of employees. 3. Durbin Watson statistic with coefficient = 2.149 indicated no presence of autocorrelation in the model. After excluding 4 independent variables, 2st multivariate regression analysis was employed and results show as in Table 2 below. Variable name B Beta Sig. VIF (Constant) -3.96E-17 1.000 Training & Promotion 0.180 0.18 0.000 1.818 Relationship with seniors 0.264 0.264 0.000 1.816 Relationship with colleague 0.117 0.117 0.008 1.532 Performance evaluation 0.330 0.33 0.000 1.931 ※ Significance level (α) = 5% Sig. F coefficient of model = 0.00 Adjusted R Square coefficient = 0.536 Durbin Watson coefficient = 2.149 Table 2. Coefficients
  43. 43. 3. Regression model 2nd regression analysis result shows that: 4. VIF coefficient (variance inflation factor) of independent variables is less than 10, which means there is no phenomenon of multicollinearity between variables in the model. 5. Similar to 1st regression analysis, the (Constant ) has P value (Sig.) = 1.000 and greater than alpha value (Table 2) that means there is no basis to reject the hypothesis. As a result, (Constant) is removed from the regression equation. 6. As can be seen in Table 2, p-value of 4 remaining variables are all smaller than 0.05 . Therefore, null hypothesis Ho: β = 0 is rejected and shows these variables have meaning in the model and significantly affect the Overall job satisfaction. After excluding 4 independent variables, 2st multivariate regression analysis was employed and results show as in Table 2 below. Variable name B Beta Sig. VIF (Constant) -3.96E-17 1.000 Training & Promotion 0.180 0.18 0.000 1.818 Relationship with seniors 0.264 0.264 0.000 1.816 Relationship with colleague 0.117 0.117 0.008 1.532 Performance evaluation 0.330 0.33 0.000 1.931 ※ Significance level (α) = 5% Sig. F coefficient of model = 0.00 Adjusted R Square coefficient = 0.536 Durbin Watson coefficient = 2.149 Table 2. Coefficients
  44. 44. 3. Regression model Variable name B Beta Sig. VIF (Constant) -3.96E-17 1.000 Training & Promotion 0.180 0.18 0.000 1.818 Relationship with seniors 0.264 0.264 0.000 1.816 Relationship with colleague 0.117 0.117 0.008 1.532 Performance evaluation 0.330 0.33 0.000 1.931 ※ Significance level (α) = 5% Sig. F coefficient of model = 0.00 Adjusted R Square coefficient = 0.536 Durbin Watson coefficient = 2.149 Table 2. Coefficients Regression equation on factors affecting on overall employee satisfaction is: Overall Satisfaction (Y) = 0.18*Training & Promotion (X1) + 0.264*Relationship with seniors (X2) + 0.117*Relationship with colleague (X3) + 0.330*Performance evaluation (X4) In conclusion, four independent variables included in the model are directly correlated with the dependent variable. Especially, “Performance evaluation “ variable impacts strongest on overall employee satisfaction. In particular, 1 point enhancement of “Performance evaluation “ will lead to 0.330 point increase of overall satisfaction level.
  45. 45. D. Respondent information 65.8 34.2 Gender Male Female 28.0 72.0 Living area Jakarta Others 48.5 51.5 Age 18 - 30 y/o Above 30 y/o 43.7 56.3 Working time 3 years or less More than 3 year 0.5 4.9 5.4 5.7 7.3 17.8 58.5 Company shares Small Business State company Foreign investment Others Goverment/ public sector Private company Company type 0.5 6.7 12.4 12.7 29.4 38.3 Director Senior Manager Coordinator staff Management staff Worker Staff Current position (Unit: %)
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