3.1 Cleaning and Maintenance

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Cleaning and Maintenance

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3.1 Cleaning and Maintenance

  1. 1. UNIT 3: CLEANING AND MAINTENANCE •Noor Zaity Njaiha Binti Esni (2003) •Nurul Azia Azrin Binti Kadiron (2010) •Muhammad Adzlan Bin Fadzialah (2004) •Dinie Akmal Naqiuddin Bin Sedik (2015) •Nor Amira Shafika Binti Mazlan (2036)
  2. 2. OBJECTIVE • Explain standart operating procedure (SOP) in cleaning process. • Identify detergent,housekeeping chemical,housekeeping machine and tools. • Handle equipment and cleaning agents in accordance with safety standard. • Practice wastage control in handling cleaning equipment and chemical.
  3. 3. 3.1 Standart Operating Procedure • Help maximum safety and operational efficiency for these kind of organization. • Use to satisfied compliance requirements. • Operationalize documents such as: > Plans > Regulations > Compliance > Policies
  4. 4. 3.1.1 : Explain (SOP) in cleaning process. 3.1.2 : Identify detergent, housekeeping chemical, housekeeping machine and tools.
  5. 5. IMPORTANCE OF CLEANING AGENTS Cleaning agents are importance because: • Help to preserve hygienic environment. • Provide a pleaseant appearance to a hotel. • Help to maintant the life expectancy of surface.
  6. 6. a) CLEANING AGENTS CLASSIFICATIONS Cleaning agents can be classified into five categories: • Water • Liquid • Soup (bars, powder) • Abrasives • Polishes
  7. 7. b) WATER • Importance substance of cleaning agents. Source of water comes from Rain to form river, lake and sea. • To types of water, hard and soft. No detergent is effective with hard water since they contain minerals. • Soft water is suitable in washing, cleaning and rinsing since they have been treated with chemicals. Warm water dissolves soap more easily than cold water.
  8. 8. c) LIQUID CLEANING AGENTS • Liquid cleaning agents can either be diluted in water or used directly to clean using a dry cloth. • Substance in liquid cleaning agents: LIQUID CLEANING AGENTS USAGE  Ammonia  Softens hard water  Methylated spirits  Treats grease stains  Paraffins  Dissolve grease Turpentine  Dissolve grease and paint  Vinegar  Removes light stains  Hydrochloric acids  Removes stubborn stains  Carbon tetracchloride  Dissolve grease
  9. 9. d) SOAP • Bar soap are cheaper than powder. Important to use soft water when using soaps because it needs a lot of rinsing. • Powder can easily turn into foam better than soap.
  10. 10. e) ABRASIVES • Abrasives are substance used for grinding, smoothing or polishing. • Used in cases of very stubborn stains on various surface. • Some of the substance abrasives: ABRASIVES USAGE Silver, sand, steel wool, glass paper To remove stains on plain wood, stone or cement floors Emery powder/paper To remove rust from steel Pumice powder To remove stains from sinks and bath tubs Whitting To clean white paint
  11. 11. f) POLISHES • There are three types of polishes: CATEGORY USAGE  Spirit-based  For metal mirrors, window panes  Oil-based  For stained, wax polished or painted wood, linoleum (floor covering with hard surfaces) and synthetic floors  Water-based  For sealed floors, thermoplastic floors and rubber flooring
  12. 12. • There are some basic principles using polishes which are:  Used only after dirt and dust are thoroughly removed.  Used in small quantities.  Used as a last resort.  rubs of thoroughly as surface could become sticky.  permanent or semi permanent polish must be polished carefully in order not to destroy the original sheen.  must be stored and controlled correctly.  floor polishing should be done by polishing machine.
  13. 13. 3.1.4 Practice wastage control in handling cleaning equipment and chemical  Wastage from the housekeeping department including cleaning materials and plastic packaging.  Waste is not only created in guest rooms but also in public areas, hotel gardens and offices.
  14. 14. Reduce, reuse and recycle Waste elimination at source must be a hotel’s number-one priority. A major way in which many hotels reduce waste at source is by:  Running towel and linen reuse programmes. Inviting guest to hang their towels back on the rack for reuse, can save enormous quantities of water, energy, detergent and, the detergent packaging that ends up as waste.  Providing soap and shampoo in dispensers is common practice within international hotels.
  15. 15. Cont’  On the catering front, eliminated the need to dispose of plastic water bottles by switching to returnable and reusable glass bottles.  Any waste that cannot be reused need to be sorted into its component fractions so that as much as possible can be recovered for recycling.  All the company’s hotels that have access to commercial recycling divert glass, aluminium, plastic, newspaper and cardboard, while used soap and amenities are sent to shelter programmes or to companies making niche laundry and car-wash products.
  16. 16. 3.2 Guestroom Cleaning 3.2.1 Prepare trolley cart for guestroom cleaning 3.2.1.1 TROLLEY/CART PREPARATION  Trolley is an equipment to store or keep a given number of linen, supplies, and other cleaning materials.  It is also called maid’s cart.  Diagram 6.1 shows trolley or cart in a proper set up.  The lower shelf of the trolley is used to carry heavier items like bed sheets.  The middle and top shelf are for other linen supplies.
  17. 17. 1. Hangers 2. Dust mop 3. Glass rack and clean glasses 4. Plastic liners and paper towels 5. Bucket with literature 6. Ashtray 7. Ice tubs 8. Caddy tray 9. Bottles 10.Johnny mop 11.Matches and toilet strips 13.Bath towels 14.Light bulbs 15.Hand towels 16.Wash clothes 17.Bath mats 18.Twin bed sheets 19.Pillow cases 20.Double bed sheets 21.Toilet tissues 22.Queen bed sheets 23.Dry dirty linen 24.Wastebasket 25.Small broom 26.Trash bag and liner 27.vacuum
  18. 18. Maid’s caddy must have following materials:  Toilet bowl cleaner  Window cleaner  Degreaser  Air freshner  Johnny mop  Scrubber  Disinfectant  Furniture polish  All purpose cleaner
  19. 19. 3.2.2 Guestroom cleaning procedure GUEST ROOM How to Enter a Guest Room: • Room attendant must check the room status. Check for (DND). • Knocking firmly and say “HOUSEKEEPING” for three time. Open the door slowly and repeat “ Housekeeping”. • If the guest is sleeping, close the door quietly. Come back later. • If the guest is awake, apologize, excuse yourself and close the door. • When the doors open ask permission to clean the room.
  20. 20. CONT’ • For vacant room, position your trolly in front of the room; open the door and start cleaning. • Offer to continue the cleaning process for occupied room if guest returns while the cleaning in progress. • For safety reason, do not forget to verify the room key before the guest enters the room.
  21. 21. …THANK YOU…

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