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Roadmap monthly newsletter - August 2011

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Roadmap monthly newsletter - August 2011

  1. 1. August 2011Roadmap monthly newsletter In this issue New features Improved Drivers detailsEditorial Updated Tracking tickets Changes to alarms reportI am always very glad to hear that a new customer chose Frotcom. But as important as to get a new New Certified Partner customer is to keep that new customer happy. Frotcom now in ItalyFrotcom has an excellent track record in keeping customers happy. Not onlybecause we have a good product, but also because Frotcom Certified Partners News and eventsare used to providing a high level of service. Unsurprisingly, Frotcom customers A special eventusually don’t let go of Frotcom. And that, more than getting new customers, is asks for a special cakethe proof we need that we’re doing the right thing. This and much more…Gary Vaynerchuck talks of a new “Thank you economy”, in which customersdemand authenticity, originality, creativity, honesty and good intent fromproviders. This can only be achieved with a high level of customer service. Withreal care for customers. Without misleading marketing. Gary contends that although these were concepts already in the minds of businesspeople generations ago, the Internet has magnified that word-of-mouth effect to an unprecedented scale. Today, if your customers talk about your product, the word-of-mouth effect propagates much, much quicker. You better wish they have good things to say…We walk the extra mile every day to make customers happy. As a result, not onlywe are being able to keep happy customers. New customers are coming to usbecause they talked to other customers who recommended Frotcom.In any case, if you are a Frotcom customer and are not happy with any aspect ofthe product or the service, please let us know at once. We will try our utmost tocorrect whatever is not working for you. Thanks.Valério MarquesCEO - Frotcom InternationalA note from the editor – If you would like to have your own say in the next edition of this newsletter please donot hesitate to get in touch at roadmap@frotcom.com.Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678Frotcom vehicle tracking system | www.frotcom.comAngola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius| Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda 1
  2. 2. Did you know? Special navigators forNew Features trucks? A good idea, but…Driver details havebeen improvedThe Administration > Drivers> Details section allows you The Integrated Navigation moduleto add-in information about provides Frotcom with an interfacedrivers. The fields to be for Garmin navigators. Some Garmincompleted have now models are specific for trucks. Theexpanded to details such as : Mobile phone; Employment date; Status; difference? They allow you to enterExperience/Notes; Driving license number/classes; Expiry date; ID/passport parameters about the truck’snumber; Full name; Date of birth; Address, post code and country; Emergency constraints, such as height, weightcontact name/phone number. Additionally, a photo of the driver can be and distance between axes.uploaded for easier identification. This photo will also show on maps, when themouse is over a vehicle. In addition, the maps in these Garmin models include information about theUpdated Tracking tickets restrictions on roads, bridges, etc, which can represent obstacles toTracking tickets have been trucks. For instance, the maximumupdated to offer users the weight of a vehicle on a bridge.possibility to choose whetherthey will allow customers to see By comparing the restrictions on theonly the last position of a vehicle route with the characteristics of theand not the previous positions truck, not only warnings can be(see image). To specify which type of permission to give through tracking tickets, issued to the driver but alsogo to Administration > Company profile and under the CRM folder make the alternative routes may be calculated.appropriate choice. Unfortunately, truck specificChanges to Alarms report information such as the one described above is still not available The Alarms report control panel now includes an for all regions. option to select specific alarms to report. For example, with the Garmin dezl The list of alarms on the left side can be used to 560LT, in Britain, the specific mapping specify which alarms to show on the report. By coverage for trucks is 80%, in Spain 60% default, all alarms are included. and in Romania 30%. Additionally, the report now includes a column Wherever there is no specific mapping with the name of the alarm, its circumstances and for trucks, the Garmin deactivates the parameters and generates a route location where it happened. regardless of the size, height or weight of the truck.Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678Frotcom vehicle tracking system | www.frotcom.com Navteq guarantees the mapping isAngola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius being updated constantly until it| Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda reaches 100% coverage for trucks. 2
  3. 3. Tip of the monthNew certified partner Upload driver’s photoFrotcom now in ItalyD.I. Italia, a leading provider ofInformation Technology since 2004, has You can now upload a photo of therecently entered the flourishing team of driver in Administration > Drivers>Frotcom´s Certified Partners. Details.Today, due to the fast development of technology, the international market of When uploading a photo, it will beInformation Technology is expanding and constantly having products and shown on the info boxes that pop upservices upgraded in order to respond to various stakeholders’ requests. In when the mouse is over a vehicle, onsearch for a golden solution that was able to reduce customer costs and to the maps.increase the quality of the work, D.I. Italia took a step further in developing itsbusiness by setting a partnership with Frotcom International. D.I. Italia is nowrunning as Frotcom Italia. According to Gianfranco Casagli, CEO of D.I.Italia, “We are very excited to incorporate Frotcom as our main business drive. We are certain that with Frotcom we will be able to A photo can be uploaded from the offer competitive advantages and meet our clients computer’s disk or taken with the expectations, which will enhance our perpetual incomes and webcam. The format must be png or assure the company’s future investments.” jpg, with size 100KB or smaller. TheNuno Liñan, Marketing Director at Frotcom International said that “Having D.I. picture must be square; non-squaredItalia as our new partner honours us. We are convinced that Frotcom Italia will images will be distorted.successfully assure the introduction of Frotcom on the Italian market. In a shortwhile companies in Italy will benefit of Frotcom’s simplicity and unique featuresto manage their fleets. “ROADMAP congratulates Gianfranco Casagli and the Frotcom Italy teamand wishes them great success.Some words about ItalyItaly is a democratic republic. It has been ranked the worlds twenty-third most-developed country and its Quality-of-life index has been ranked in the top ten inthe world. Italy enjoys a very high standard of living, and has a high nominal GDPper capita. It is a founding member of what is now the European Union and partof the Eurozone. Italy is also a member of the G8, G20 and NATO. You can also use the button to take a snapshot using the computer´s >Capital:Rome >Currency: Euro webcam. With this option, you must >Language: Italian >Population: 60.6 mln answer Yes to the following dialog. >Territory: 116,347 sq km >GDP: USD 1.773 tln(2010)Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678Frotcom vehicle tracking system | www.frotcom.comAngola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius| Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda 3
  4. 4. News and events Next, on RoadmapA special event asks for a special cakeMost occasions bring a need for exquisite food News and events,and even more exquisite desserts. When it more new Frotcom featurescomes to birthdays they all demand a greatcake, but there are some birthdays that have a and tips will be presented.special meaning and which require anexceptionally special birthday cake. It is thecase of the CEO of Frotcom Macedonia, This and more, so don’t missDragan Kostovski, who has recently celebrated the next issue of Roadmap.his birthday.His surprise came personalized as a branded Frotcom cake, cooked by his wife,Ana. What can be more rewarding than having your family and friends sharingthe Frotcom spirit while enjoying such a cake?!ROADMAP conveys best wishes to Dragan Kostovski on his birthday andkindly congratulates his wife, Ana, for her initiative and cooking skills.Roadmap Monthly Newsletter | roadmap@frotcom.com | Tel + 351 214 135 670 | Fax +351 214 135 678Frotcom vehicle tracking system | www.frotcom.comAngola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius| Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda 4

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