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Becoming a Power User

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A workshop on how to better use and maintain your computer and software.

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Becoming a Power User

  1. 1. Becoming a Power User!
  2. 2. Becoming a Power User! Adam King adam@npowermichigan.org
  3. 3. Becoming a Power User! What do YOU want to learn? Ask Questions and Share your Experiences!
  4. 4. NPower’s Mission To inspire and empower nonprofits to use technology to better serve their communities.
  5. 5. http://techguide.npowermichigan.org/
  6. 6. www.slideshare.net/npowermichigan/
  7. 7. Today’s Session • Computing Trends • Maintaining & Optimizing Your Computer • Upgrading Your Computer • Troubleshooting Problems • Backup & Security • Windows XP – Tips and Tricks • Office 2007 – Tips and Tricks • Tools to be More Productive • Additional Learning Resources • Open Session – Questions and Sharing
  8. 8. Computing Trends
  9. 9. Computing Trends Operating System XP Vista Windows 7 Office Suite 2003 2007
  10. 10. Computing Trends Portable Computers $$$ $
  11. 11. Computing Trends Mobile Devices (for communication, organization, productivity)
  12. 12. Computing Trends • “Cloud Computing” – Programs accessed via Web browser – Rent vs. Buy – Hosted vs. host your own – Work from ANY computer
  13. 13. Computing Trends • “Cloud Computing”
  14. 14. Computer Maintenance & Optimization
  15. 15. The Power User Toolkit • Large USB flash drive • Portable external hard drive • Small flashlight • Screwdriver set • Extra cables (USB, ethernet) • Hard drive adapter • Canned air • Software and Driver discs • Spare Keyboard and Mouse
  16. 16. Maintaining Your Computer Top Monthly Computer Maintenance Tips 1. Run Microsoft Update monthly 2. Clear out temporary system files 3. Defragment your hard drive 4. Run a spyware scanner 5. Run a full virus scanner
  17. 17. Maintaining Your Computer • 1. Microsoft Update – Windows + Office Suite = Microsoft Update • Run manual update – Automatic doesn’t always cut it • Updates released – 2nd Tuesday • Large Updates rolled into a Service Pack – Windows XP SP3, Vista SP1, Office 2003 SP3, Office 2007 SP1
  18. 18. Maintaining Your Computer • Clearing out temporary files! – Temp internet and system files – Free up space – Speed up access times – Prevent problems from occurring (i.e. browser issues and spyware)
  19. 19. Maintaining Your Computer • 2. Clearing out temporary files! – Step 1: Run Disk Cleanup – Step 2: Clear out browser cache
  20. 20. Maintaining Your Computer • Clearing out temporary files – CCleaner – the one stop shop! – Download.com – search for “CCleaner”
  21. 21. Maintaining Your Computer • The Windows Registry – Database on the computer that stores all the settings and information about the computer and software on the computer – Careful when working with the registry! – Use CCleaner to clean registry
  22. 22. Maintaining Your Computer • 3. Defragmenting the Hard Drive – Gaps on the hard drive – Rearranges files and programs – Run monthly, don’t use while running – The more you run it the quicker it will be
  23. 23. Maintaining Your Computer • Defragmenting the Hard Drive – Faster Defrag – Auslogics Disk Defrag – Download.com – search for “Auslogics Defrag”
  24. 24. Maintaining Your Computer • 4: Run a spyware scanner – Spybot – MalwareBytes Available for download at www.Download.com
  25. 25. Maintaining Your Computer • 5: Run a full virus scan – Keep subscription active – Update definitions (i.e. Norton LiveUpdate) – Use alternate scanner: • TrendMicro HouseCall – http://housecall.trendmicro.com • Panda Antivirus – http://pandasecurity.com/activescan
  26. 26. Maintaining Your Computer • Keeping it Clean – Shoot it with canned air – Keep off the floor – Don’t use a vacuum – Clean out mice – Wipe down surfaces
  27. 27. Optimizing Your Computer • Uninstall unused programs – A lean computer is a fast computer • Don’t install what you don’t need – Webshots/screensavers, Weather programs, Toolbars • Stop programs from running at startup
  28. 28. Optimizing Your Computer • Turn off System Indexing – My Computer  Right Click C: drive  Properties  Uncheck “Allow indexing…”
  29. 29. Optimizing Your Computer • Change Background to Solid Color – Right click on Desktop  Choose Desktop tab  Choose Background: None
  30. 30. Optimizing Your Computer • Reduce Size of Recycle Bin – Right click on Recyle Bin Move slider to 3%
  31. 31. Be Organized For Yourself: For Your Organization: • Keep files organized in • Computer Inventory named folders – TechAtlas.org • Don’t store lots of files on • Network Documentation the desktop – Account information, passwords, IP addresses, contact info, network diagram, etc.
  32. 32. Be Organized
  33. 33. Be Organized • Network Documentation Template www.webjunction.org/do/DisplayContent?id=12489
  34. 34. Computer Buying Tips • Stick with “Business Class” systems • Maximize processor • Plan for one upgrade • Laptops: Go with the LARGER battery • Laptops: Get the accidental protection warranty
  35. 35. Monitor Size 2008 University of Utah Study: Participants using 24 inch monitor completed tasks 52% faster than those using an 18 inch monitor. Productivity dropped off when using 26 inch monitors.
  36. 36. Computer Buying Tips • Dell Vostro 220 – Intel Core 2 Duo E8500 – Windows XP Professional (Home vs Pro?, Home vs. Business?) – 3 GB of RAM – DVD +/- RW drive – 160 GB Hard drive – 22” LCD Monitor – Integrate Video & Audio – 1 year warranty $788 on 5/18/09
  37. 37. Computer Buying Tips • Dell Latitude E5500 – Intel Core 2 Duo P9600 – Windows XP Professional – 4 GB of RAM – DVD +/- RW drive – 160 GB Hard drive – 9 Cell Battery – Bluetooth – Integrated Video & Audio – 3 year onsite warranty + accidental damage $1450 on 5/18/09
  38. 38. Computer Buying Tips Best Source for Professional Reviews: Best Source for User Reviews and Purchasing:
  39. 39. Upgrade Your Computer
  40. 40. Upgrade Your Computer • Why? – Slowing down, running out of space • What? – Memory, Hard drive, processor (maybe…) • When? – Less than 3 years old
  41. 41. Know Your Computer Parts • Inside the computer – Hard drive – Memory – Processor – Power supply – Motherboard – Add-in cards (video, audio, etc.)
  42. 42. Upgrade Your Memory Step 1: Determine how much memory you have Step 2: Determine the right kind of memory
  43. 43. Upgrade Your Memory Step 3: Install the Memory
  44. 44. Upgrade Your Memory Step 3: Install the Memory
  45. 45. Upgrade Your Memory Step 4: Verify it is installed correctly
  46. 46. Upgrade Your Memory Upgrading a laptop:
  47. 47. Upgrade Your Hard Drive Step 1: What type of hard drive? OR
  48. 48. Upgrade Your Hard Drive Step 2: Install the drive
  49. 49. Upgrade Your Hard Drive Step 3: Image old drive to new
  50. 50. Upgrade Your Processor Step 1: Determine your socket type
  51. 51. Upgrade Your Processor Step 2: Remove processor fan and unit Step 3: Apply thermal grease Step 4: Insert new processor unit and fan
  52. 52. Upgrade Your Processor Step 5: Verify installation
  53. 53. Computer Processors The Good •Intel Core 2 Duo •Intel Core 2 Quad •AMD Athlon 64 x2 •AMD Phenom x4 •AMD Turion 64 x2 (moblie) The Bad •Intel Pentium D •Intel Pentium 4 •AMD Athlon 64 The Ugly •Intel Celeron •AMD Sempron •AMD Opteron (mobile)
  54. 54. Computer Processors • Processor Specs – # of Cores – Speed (in Gigahertz) – Cache – Speed of FSB Intel® Core™ 2 Duo Processor E8400 (3.0GHz, 6M, 1333MHz FSB) Vs. Intel® Core™ 2 Duo Processor E7300 (2.66GHz, 3M, 1066MHz FSB)
  55. 55. Troubleshooting
  56. 56. Troubleshooting Troubleshooting requires a systematic thought process that starts at the most basic level and moves towards the complex as possibilities are eliminated.
  57. 57. Troubleshooting • General Troubleshooting Tips: – #1 Power User Trick: Reboot! then… – Ask the question: Is it just me, or everyone? – Look around: Check physical connections, flashing lights, etc. – What has changed since it was last working? – Test with “known good” equipment – Write down error messages and numbers exactly
  58. 58. Troubleshooting • General Troubleshooting Tips: – You are not the first person to have this issue! • Keyword searches • Use “quotes” for exact errors
  59. 59. Troubleshooting • Google-it! – Problem : “Something happened and now my monitor is displaying everything upside-down!!”
  60. 60. Troubleshooting • Solutions: – Use CTRL+ALT+Arrow Keys – Check your video card settings
  61. 61. Troubleshooting • Scenario 1: Computer makes loud noise at boot up! – Open computer, clean out dust – Listen to the fan – Listen to the hard drive
  62. 62. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Remove any floppy disks, CD-ROMS, USB drives
  63. 63. Troubleshooting • Scenario 2: My computer won’t boot into Windows!
  64. 64. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Repair Windows XP
  65. 65. Troubleshooting • Change Boot Order
  66. 66. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Repair Windows XP
  67. 67. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Repair Windows XP
  68. 68. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Repair Windows XP
  69. 69. Troubleshooting • Scenario 3: “I turn on the computer and the screen is black! All I hear are BEEPS!!” – The beeps MEAN something – MB, RAM, Video… – Count the beeps (#, long, short) – Each motherboard is different – Google it, Tech support
  70. 70. Troubleshooting • Scenario 4: “I can’t print!” – Check cables (power, USB, ethernet) – Check power – Check paper level, paper jams – REBOOT! – Reinstall printer
  71. 71. Troubleshooting • Scenario 4: “I can’t print!” Delete the printer
  72. 72. Troubleshooting • Scenario 4: “I can’t print!” Download latest drivers
  73. 73. Troubleshooting • Scenario 4: “I can’t print!”
  74. 74. Troubleshooting • Scenario 4: “I can’t print!”
  75. 75. Troubleshooting • Scenario 5: I can’t connect to the Internet! – Is it just you? • Check cables • Reboot • Renew your IP address
  76. 76. Troubleshooting • Renew your IP address – Start  Run  cmd
  77. 77. Troubleshooting • Renew your IP address – Ipconfig /all
  78. 78. Troubleshooting • Renew your IP address – ipconfig /release – ipconfig /renew
  79. 79. Troubleshooting • Scenario 5: I can’t connect to the Internet! – Is it just you? • Switch out your cable for “known good” • Follow you cable all the way to the router/switch • Swap out switches • Bad network card? – (beware static shocks!)
  80. 80. Troubleshooting • Scenario 5: I can’t connect to the Internet! – Is it everyone? • Check cables • Check network equipment (router, modem, switches) • Power cycle router and modem • Call ISP
  81. 81. Troubleshooting • Scenario 6: I can’t send or receive email – Is it everyone? • Internet down • Email provider down – Using Outlook?
  82. 82. Troubleshooting Scenario 6…
  83. 83. Troubleshooting • Bill Gates – BSOD: http://www.youtube.com/watch?v=RgriTO8UHvs
  84. 84. Troubleshooting • Blue Screen of Death – BSOD
  85. 85. Troubleshooting Most Common BSOD’s: • IRQL_NOT_LESS_OR_EQUAL - 0×0000000A – Two devices trying to use the same memory space – Reboot usually fixes it • PAGE_FAULT_IN_NONPAGED_AREA - 0×00000050 – Incompatible software installed – Memory has gone bad – Motherboard has gone bad
  86. 86. Backup
  87. 87. Backup • Scary Statistics: – A computer hard drive fails every 15 seconds – Over 2000 laptops are stolen or lost everyday – 1 in 5 computers suffer hard drive failure during their normal useful life – Eventually, 100% of all hard drives will fail Source: Realty Times
  88. 88. Backup What to Backup? What to Not Backup? (personal backup only) • My Documents • Music • Shared files • Database files • Personal or Non- • Email organizational data • Accounting data • Organizational pictures • Favorites/Bookmarks • Fonts • Desktop
  89. 89. Backup • Personal Backup: My computer
  90. 90. Backup • Central file storage location: Server or networked PC
  91. 91. Backup • Internet Pros Cons •Automatic and incremental •Relies on your Internet connection •Versioning •Recurring fee •Affordable option •Offsite
  92. 92. Backup • Disk Image
  93. 93. Email Backup Google: “Outlook Backup”
  94. 94. Email Backup Save your email backup to a external drive!
  95. 95. Computer & Network Security
  96. 96. Computer and Network Security • Use Strong Passwords: – 6 to 8 characters long using lower/upper case letters, numbers, and symbols • 4 characters – 14 million possible passwords – 2 seconds • 8 characters – 200 trillion possible passwords – 1 year • 9 characters – 13 quadrillion possible passwords – 70 years • 10 characters – 840 quadrillion possible passwords – 4000 years – Avoid words in the dictionary (easier to guess) – Use a sentence that means something to you • Every Sunday I go to church at 9 • E$igtc@9 – Change passwords
  97. 97. Computer and Network Security • Threats: – Viruses + Spyware + Adware = MALWARE – Email attachments/links, “free” downloads
  98. 98. Computer and Network Security • Prevent Malware: – Keep antivirus software up-to-date and run a monthly scan – Run Spybot and/or Malwarebytes regularly – Install Windows Defender – www.microsoft.com/defender + + = Safer computing
  99. 99. Computer and Network Security • Remove Malware: – Step 1: Update Antivirus Definitions – Step 2: Download and Update Spyware Scanner • Spybot Search & Destroy • AVG Internet Security (free trial) – www.avg.com – Step 3: Reboot Computer into Safe Mode
  100. 100. Computer and Network Security
  101. 101. Computer and Network Security • Remove Malware: – Step 4: Run full virus and spyware scan Step 5: Reboot
  102. 102. Computer and Network Security • Remove Malware: – Smitfraud remover - http://is.gd/nxJX – CoolWebSearch (CWS) remover - http://is.gd/nLRf
  103. 103. Computer and Network Security • Phishing
  104. 104. Computer and Network Security • Configuring Wireless Security http://192.168.1.1
  105. 105. Computer and Network Security • Wireless Security Options – WEP is breakable – WPA2 Personal (aka WPA2-PSK)
  106. 106. Computer and Network Security • Wireless Router – SSID = the name of your network
  107. 107. Computer and Network Security • Wireless Router – Change default username/password
  108. 108. Windows XP Tips & Tricks
  109. 109. Windows XP Tips & Tricks • Keyboard Shortcuts: – + D = Show the Desktop – + E = Open “My Computer” – + Break = Open “System Properties” – SHIFT + DELETE = Delete, skipping the Recycle Bin – ALT + TAB = Switch between programs – Right Click + Drag = Copy or Move option – CTRL + SHIFT + Drag = Create a shortcut
  110. 110. Windows XP Tips & Tricks • More Keyboard Shortcuts: – CTRL + C = Copy – CTRL + X = Cut – CTRL + V = Paste – CTRL + Z = Undo – CTRL + Y = Redo – CTRL + B = Bold – CTRL + U = Underline – CTRL + I = Italic
  111. 111. Windows XP Tips & Tricks • Backup or transfer IE Favorites – My Computer  C:  Documents and Settings  USER  Favorites
  112. 112. Windows XP Tips & Tricks • Save Energy + Time – Windows “Standby” Mode – Windows “Hibernate” Mode
  113. 113. Windows XP Tips & Tricks • When a program freezes… – CTRL+ALT+DEL = Windows Task Manager
  114. 114. Windows XP Tips & Tricks • Using MSConfig – Start  Run  msconfig
  115. 115. Windows XP Tips & Tricks • Using MSConfig – When in doubt, don’t stop it – Safe to stop: • Adobe stuff • Google updater/notifier • Quick Time (qttask)
  116. 116. Windows XP Tips & Tricks • Edit Visual Effects to boost performance – Right Click My Computer  Properties – Advanced Tab  Performance Settings Uncheck all but the last item.
  117. 117. Microsoft Office Tips & Tricks
  118. 118. Office 2007 • Office 2007 $20 – TechSoup.org
  119. 119. Office 2007 • Word - .doc  .docx • Excel - .xls  .xlsx • PowerPoint - .ppt  .pptx
  120. 120. Office 2007 • Office 2007 Compatibility Pack
  121. 121. Office 2007
  122. 122. Office 2007 • Save As PDF - http://is.gd/enw
  123. 123. Office 2007 • Customize the Quick Access Toolbar
  124. 124. Outlook • Outlook = Email, Calendar, Contacts, Tasks, Notes
  125. 125. Outlook • Outlook Add-ins: – Xobni www.xobni.com
  126. 126. Office Suite • Word • Excel • PowerPoint
  127. 127. Office Help • Office.Microsoft.com
  128. 128. Tools to be More Productive
  129. 129. Tools & Tips for Productivity • LogMeIn.com – Free access to your computer at the office – Work on files, email, etc.
  130. 130. Tools & Tips for Productivity • MeetingWizard.com – Send a single meeting request to many people with proposed dates and times – Choose the time that works best for most – Automated email reminders
  131. 131. Tools & Tips for Productivity • Workspace.Officelive.com – Share and work on Office files from anywhere
  132. 132. Tools & Tips for Productivity
  133. 133. Tools & Tips for Productivity • CostToDrive.com
  134. 134. Tools & Tips for Productivity • FreeConferenceCall.com – Host a conference call for free – Usually not a local number
  135. 135. Tools & Tips for Productivity • DimDim.com – Online voice, video – Share slides, show your computer Desktop – Free for 20 or less attendees
  136. 136. Tools & Tips for Productivity • RememberTheMilk.com & ToodleDo.com – Online To Do list – Access from any computer and sync with your phone – Prioritize, due dates, etc. – Email and RSS alerts on due dates
  137. 137. Tools & Tips for Productivity • ToodleDo.com
  138. 138. Tools & Tips for Productivity • MeetWays.com
  139. 139. Tools & Tips for Productivity • Firefox – Faster than IE – Tons of Add-ons
  140. 140. Tools & Tips for Productivity • Firefox Add-ons: – http://is.gd/pxE – http://is.gd/1zK8 – http://is.gd/nBgG – http://is.gd/nBnV
  141. 141. Additional Learning Resources
  142. 142. Additional Resources • HP Learning Center http://is.gd/nAP7
  143. 143. Additional Resources • A+ Certification – Computer training focusing on installation, configuration, diagnosing, preventive maintenance and basic networking – Classes available at a New Horizons (www.nhgreatlakes.com)
  144. 144. Additional Resources • NPower Michigan’s Delicious http://del.icio.us/NPowerMichigan
  145. 145. Q & A Forum
  146. 146. Adam King adam@npowermichigan.org

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